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Bilingual Customer Service Representative – French-English
TTECBilingual Customer Service Representative delivering personalized support for luxury retail brand. Working remotely in Canada with a focus on relationship-driven customer experiences.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer support and personalized recommendations while maintaining detailed records and utilizing CRM tools. Bilingual proficiency in French and English enhances communication and service quality.
Highest-signal resume keywords
Bilingual In French And EnglishCustomer Service ExperienceCRM Platform ProficiencyLuxury Retail ExperienceDigital Customer Service Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSalesPersonalized Client SupportRecord KeepingProblem Solving
Soft Skills
CollaborationProactive CommunicationIndependence
Tools & Technologies
CRM PlatformsService Tools
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Luxury RetailCustomer JourneyCustomer Interaction
About the role
Key responsibilities & impact- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high performance team environment while working independently when needed
Requirements
What you’ll need- Bilingual in French and English
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
Comp & perks- Health and wellness incentives
- Tuition reimbursement
- PTO