Customer Service Representative

TTEC

Customer Service Representative supporting USA customers with complex calls. Engaging remotely to resolve issues and ensure exceptional customer experience.

Posted 7/24/2026full-timeRemote • Colorado, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington • 🇺🇸 United StatesJunior💰 $13 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve complex issues and provide accurate product knowledge. Proficient in managing communications and conducting research to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceProduct KnowledgeResearch SkillsCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceResearchProduct KnowledgeComputer Experience

Soft Skills

CommunicationProblem-Solving

Tools & Technologies

High Speed Internet ConnectionHardwired Connection

Certifications & Qualifications

High School Diploma or Equivalent

About the role

Key responsibilities & impact

Ownership over resolving escalated or complex calls from customers
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues

Requirements

What you’ll need

6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
High speed internet connection (>25mbps)
A hardwired connection to your home router is required
A quiet, private place in your home where you can work without background noise

Benefits

Comp & perks

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
A great compensation package, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)