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Bilingual Customer Service Representative – French-English
TTECBilingual Customer Service Representative providing white glove support for a luxury retail brand. Delivering personalized customer experience and product recommendations remotely.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer support and personalized recommendations while maintaining detailed records and utilizing CRM tools. Bilingual proficiency in French and English enhances communication and service delivery in a luxury retail environment.
Highest-signal resume keywords
Bilingual In French And EnglishCustomer Service ExperienceCRM Platform ProficiencyLuxury Retail KnowledgeDigital Customer Service Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceProduct RecommendationsFragrance KnowledgeRecord KeepingProblem Solving
Soft Skills
CollaborationProactive CommunicationIndependence
Tools & Technologies
CRM ToolsService Tools
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Luxury RetailPersonalized Client SupportCustomer Journey
About the role
Key responsibilities & impact- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high performance team environment while working independently when needed
Requirements
What you’ll need- Bilingual in French and English
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
Comp & perks- Health and wellness incentives
- PTO
- Tuition reimbursement