Tagalog-English Bilingual Healthcare Customer Service Representative

TTEC

Bilingual Healthcare Customer Service Representative at TTEC remotely assisting healthcare consumers with inquiries. Engaging with customers and resolving their healthcare benefit questions effectively.

Posted 7/25/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to engage thoughtfully and provide accurate information in a high-volume environment. Bilingual proficiency in English and Tagalog enhances communication with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceBilingual in English and TagalogHigh School Diploma or EquivalentComfort with Computer SystemsHigh-Speed Wired Internet Connection

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EngagementProfessionalismResearch Skills

Tools & Technologies

Windows Based Applications

Industry Keywords

Healthcare OptionsCustomer InteractionHigh Volume Management

About the role

Key responsibilities & impact

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need

At least 6 months of customer service experience
Bilingual in English and Tagalog
High school diploma or equivalent
Comfort working with computer systems and Windows based applications
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks

Health and wellness incentives
Paid time off (PTO)
Tuition reimbursement