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Hmong-English Bilingual Healthcare Customer Service Representative
TTECHmong-English Bilingual Healthcare Customer Service Representative supporting healthcare inquiries via phone. Engaging with customers to provide accurate information and resolving their healthcare questions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to engage empathetically and attentively with customers. Proficient in navigating healthcare options and managing high volumes of interactions while maintaining professionalism.
Highest-signal resume keywords
Customer Service ExperienceBilingual In English And HmongHigh School Diploma Or EquivalentWindows Based ApplicationsEmpathy And Patience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceResearch SkillsInformation NavigationHigh Volume Interaction Management
Soft Skills
EmpathyPatienceAttentiveness
Tools & Technologies
Computer SystemsWindows Based Applications
Industry Keywords
Healthcare OptionsCustomer Engagement
About the role
Key responsibilities & impact- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Requirements
What you’ll need- At least 6 months of customer service experience
- Bilingual in English and Hmong
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits
Comp & perks- Full, engaging days spent supporting meaningful consumer interactions
- Supportive of your career and professional development
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives