Customer Care Team Member

Harte Hanks

Provide remote technical support and customer service for clients in entertainment, transportation, and restaurant sectors. Handle inquiries with patience and guide users through troubleshooting processes.

Posted 7/23/2026full-timeFlorida, Kansas, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and analytical thinking to effectively troubleshoot and resolve client inquiries across various technical platforms. Proficient in clear communication and documentation while utilizing multiple web-based tools for customer support.

Highest-signal resume keywords

Customer Service SkillsAnalytical ThinkingTechnical TroubleshootingWindows 11 Operating SystemFamiliarity with iOS and Android Devices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingProblem-SolvingDocumentationMulti-Application Navigation

Soft Skills

EmpathyPatienceClear Communication

Tools & Technologies

Web-Based ToolsWired USB HeadsetEthernet ConnectionSmartphone for Two-Factor AuthenticationWebcam

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesBilling SupportRetentionEscalation ProceduresFlexible Shifts

Tech Stack

Tools & technologies

AndroidiOSRoku

About the role

Key responsibilities & impact

Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
Ask probing questions and use critical thinking to determine root cause of the issue
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
Compose professionally written emails and follow proper escalation procedures
Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Requirements

What you’ll need

Clear and understandable communication through verbal and written English
Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA
Your own desktop or laptop computer with Windows 11 Operating System (Sorry No Apple, Chrome OS, or Tablets)
Additional Monitor (2 monitor minimum requirement)
Wired USB headset
Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed)
Windows 11 Operating system
Additional Monitor
Smartphone for two-factor authentication
Attached or embedded webcam on your personal device
Strong customer service skills
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications to provide accurate information to end user
Ability to work flexible shifts based on business needs
Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), Gaming Consoles (Xbox, PlayStation), Smart TVs (Samsung, Vizio, Amazon), Streaming Devices (Roku, Firestick) and Computer Browsers (Firefox, Chrome)
High school diploma or equivalent
Must pass all assessments, system, and background checks.

Benefits

Comp & perks

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions with immediate vesting
Pet Insurance discounted legal services, employee discount programs, and more…