Customer Experience Specialist

Instacart

Customer Experience Rx Specialist managing support for pharmacy delivery orders at Instacart. Focus on empathetic service and operational excellence in a fast-paced team environment.

Posted 7/13/2026full-timeRemote • California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Vermont, Virginia, Washington • 🇺🇸 United StatesJunior💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on delivering real-time support for Rx delivery inquiries and health programs. Proficient in problem-solving, multitasking, and utilizing customer support tools to enhance service outcomes in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsTechnology ProficiencyDelivery-Focused Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem-SolvingMultitaskingPrioritizationRx Delivery Support

Soft Skills

EmpathyCustomer AdvocacySound Judgment

Tools & Technologies

SalesforceGeneysWeb-Based Support PlatformsSmartphone Apps

Industry Keywords

HIPAA ComplianceContact CenterHealth ServicesPharmacy

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Requirements

What you’ll need

1+ years of experience in customer service or call center support
Superior communication skills, including clear and professional phone etiquette and excellent written skills
Comfort and proficiency with technology, from navigating web-based support platforms to using and troubleshooting smartphone apps (iPhone/Android)
A proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment
A strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations.
Experience in delivery-focused customer support, particularly within pharmacy or health related services (preferred)
Familiarity with handling Rx delivery inquiries or working within HIPAA-compliant environments (preferred)
Prior experience in a fast-paced, metrics-driven contact center setting (preferred)
Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms (preferred)

Benefits

Comp & perks

Highly market-competitive compensation and benefits
Flexible work arrangements
Remote work options
New hire equity grant eligibility
Annual refresh grants eligibility