Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts
• Qualifying new clients by reviewing patient orders and clinical notes
• Reviewing patient paperwork to ensure it is complete and accurate
• Initiating initial calls to patients to establish relationships, ensure receipt of pump and supplies
• Initiating scheduled follow-up calls with patients to monitor pump usage and supply needs
• Reviewing records and working with wound care nurse to determine ongoing need for pump when applicable
• Ordering home wound care supplies to be delivered to patients
• Monitoring usage of supplies and other consumables at the account
• Processing customer and patient orders
• Handling customer and patient complaints
• Producing and submitting reports as requested by Management
• Processing documents in fax server as required
• Answering phones as required
• Other duties as assigned

NPWT Customer Care Coordinator

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide accurate information regarding order status, inventory availability, and shipping schedules.
• Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
• Maintain accurate records of customer interactions, transactions, and inquiries.
• Generate reports and summaries as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Proactively address potential problems to ensure a seamless customer experience.
• Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
• Educate customers on product features, benefits, and value propositions.
• Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Solicit feedback from customers and implement enhancements to improve overall satisfaction.

Customer Service Agent, Warehouse

• Support inbound telephonic phone calls from members
• Provide over the phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
• Understanding your audience and its needs
• Anticipating and preparing for the next questions your audience will ask
• Properly positioning the information you are sharing
• Understanding the impact of the information you are sharing
• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

Customer Care Specialist

• Set the CX vision and strategy
• Define and execute a scalable operating model for Customer Experience aligned to US Signal's growth objectives, evolving service portfolio, and customer expectations
• Translate strategy into executable priorities for the CX organization
• Lead operational execution
• Oversee cross-functional teams responsible for service delivery, infrastructure support, and customer operations — ensuring SLA adherence, consistent execution, and scalable processes across cloud, data center, and network environments
• Champion the customer
• Drive initiatives that improve satisfaction, reduce escalations, and strengthen retention
• Own financial performance
• Manage the CX operating budget — headcount, tooling, and vendor spend — to deliver outcomes within financial targets
• Monitor and report on cost center performance
• Hold the standard on performance
• Lead continuous improvement efforts and hold teams accountable when results fall short
• Build a high-performance organization
• Lead and develop managers and senior contributors across the CX function — setting clear expectations, coaching to outcomes, building succession depth, and fostering a culture of accountability and customer ownership
• Partner across Sales, Engineering, Finance, and executive leadership to align delivery capabilities with business objectives

VP of Customer Experience

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Assisting users with website and app navigation via calls and the Zendesk ticketing system.
• Troubleshooting technical bugs.
• Collaborating with agents and customers to ensure the website’s data is accurate.
• Assisting customers with account maintenance.
• Ensuring a world-class customer service experience by seeing issues through to resolution.

Customer Service Representative

• Serve as the first point of contact for members, clients, or customers.
• Handle inbound and outbound calls, responding to text messages and emails.
• Manage case work and document interactions accurately.
• Ensure a positive customer experience.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.

Member Support Specialist

• Answer calls, assist customers with inquiries, and gather necessary information.
• Transfer calls to the appropriate department when necessary.
• Provide technical support, handle complaints, and adhere to training protocols.
• Utilize a computer to enter information into the CRM tool.
• Log in on time and efficiently manage all assigned calls.
• Deliver consistent, high-quality customer support while maintaining professionalism.
• Collaborate with the Team Manager to meet deliverables.
• Follow established support processes (e.g., problem resolution, escalation) to ensure SOP compliance and positive customer experiences.
• Document and update client records based on interactions.
• Maintain availability to work 40 hours a week.
• Ensure compliance with company policies and procedures in a highly regulated industry, with thorough and accurate documentation.

Phone Support Specialist

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

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• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
• Process forms and enter data related to benefit processes in a timely manner.
• Research and respond to claims questions.
• Send routine confirmation and documentation request emails and letters.
• Log/tag calls received to support excellent customer care and internal communication.
• Provide a high level of customer service to all clients and participants.
• Maintain quality work that exemplifies and promotes our company’s core values.

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
• Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
• Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
• Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
• Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products.
• Document and organize client feedback for continued improvement of Medbridge products.
• Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

Support Specialist

• Support business customers with their Internet, Video and Phone services
• Respond to technical support requests
• Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs
• Troubleshoot and assist customers making changes to complex HPBX phone systems
• Capture detailed problem analysis and resolution plans in the customer database
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Educate customers on setting up their customer portal account
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• All other duties as assigned

Business Support Representative

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Healthcare Customer Service Representative

• Advocate for the client to ensure their needs are being met.
• Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process.
• Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team.
• Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients.
• Working with our clients to learn and understand their current workflows.
• Keep diligent records of all client meetings, tasks, and deliverables.
• Seeking out and nurturing relationships with power-users and influencers within client sites.
• Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues.
• Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score.
• Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment.
• Collaborating with first responders, which is a uniquely satisfying experience.
• Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

Customer Experience Manager

• Utilize healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborating with your team to transport and setup equipment at the collection sites
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites

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Customer Support Advocate

Customer Service Representative

Member Support Specialist

Phone Support Specialist

Manager, Customer Service – LTC Transactions

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Support Specialist

Business Support Representative

Healthcare Customer Service Representative

Customer Experience Manager

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