Customer Support

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Servicing assigned customer accounts
• Maintaining existing customer files
• Processing customer orders
• Setting up new customers in our systems
• Retrieving missing documents
• Working with Territory Managers and Account Managers to grow and maintain territories
• Reducing pending paperwork, obtaining Clinical notes, obtaining required missing documents, increasing pump utilization, and maintaining appropriate inventory of pumps at facilities
• Monitoring usage of supplies and other consumables at appropriate accounts
• Communicating with field representative(s) on a daily basis
• Assigning/setup new customer accounts and maintaining existing customer files
• Processing customer orders including intake, analyzing and processing of Purchase Orders
• Working closely with Service teams to ensure proper pump programming
• Receiving, researching and answering field representatives’ and customers’ inquiries and requests regarding accounts, products, rates, and services offered by the Company
• Directing the pick-up of pumps and assisting Account Manager in obtaining paperwork
• Handling customer complaints
• Producing and submitting reports as requested by Management
• Processing documents pertaining to Pain Management in fax server as required
• Answering phones as required
• Able to work out of multiple applications simultaneously
• Attention to detail.

Customer Care Coordinator – Pain Management

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

Customer Service Manager

• Provides exceptional service as the first point of contact for customers.
• Complete setups and reorders for equipment, answer questions from patients and referrals, resolve issues efficiently and handle multiple tasks simultaneously while maintaining attention to detailed.
• Assists all customers in a professional manner.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Receives requests from multiple referral sources and completes requirements for equipment to be dispensed to the patients.
• Coordinates home equipment service request with Dispatch for prompt delivery or with our vendors for shipping to a patient.
• Provide customers with product and service information.
• Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment.
• Verifies medical necessity, insurance coverage, physician orders and obtain additional documentation required for all insurance assigned services.
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to obtain payment for the equipment supplied.
• Understanding and striving to meet or exceed department metrics while providing excellent customer service.
• Other duties as assigned by management.

Customer Service Representative

• Support the HCCs (hospital-based liaisons) with referral entry and referral insurance verification
• Act as data entry support
• Accept, import and enter referrals from RHMs into Home Care Home Base
• Responsible for the insurance verification and authorization for certain payers

Referral Support Specialist

• Performs day-to-day customer service activities within the hospital revenue operations
• Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results
• Assists patients in resolution of billing issues
• Performs communication and follow-up processes related customer service

Customer Service Representative – Escalations, Self-Pay

• Serve as the architect of memorable experiences for prospective and existing Ford Energy customers, building trust and deepening relationships through thoughtfully curated interactions that reflect the caliber of the Ford Energy brand.
• Lead Ford Energy’s merchandise strategy development and execution, requiring vendor and budget management and a sharp eye for brand-consistent product design.
• Report to the Ford Energy Marketing Manager and partner closely with the Ford Energy sales team.
• Plan, personalize, and execute customer-facing experiences that build lasting relationships with prospective and current customers.
• Source and deliver on-brand gifts and amenities for key contacts, tracking preferences to ensure every interaction feels considered and genuine.
• Own the development and execution of Ford Energy’s merchandise program from concept through delivery.
• Collaborate closely with the Ford Energy sales team to align customer experiences and merchandise with account priorities and key relationship-building milestones in the sales cycle.
• Maintain records of customer preferences, relationship history, and past experiences to ensure continuity and consistency across every engagement.
• Serve as a polished, responsive point of contact for customer experience logistics with well-developed professional etiquette at every touchpoint.
• Identify, negotiate with, and manage merchandise and experience vendors to ensure detail-perfect and cost-effective execution.
• Track and manage budgets for customer experiences, gifting, and merchandise, ensuring smart use of resources.

Customer Experience, Customer Care

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Responsible for supporting real estate transactions by providing a range of administrative and/or support duties to assist title processes
• Performs centralized clerical processing of documents related to accurate and timely title production
• Communicates information and instructions to branch offices; limited to no interaction with customers
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Title Processing Support Specialist I

• Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
• Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient‑friendly explanations.
• Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution‑oriented.
• Follow up proactively until each issue is fully resolved — no loose ends.
• Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion.
• Follow established workflows for benefit checks, escalations, and provider‑office boundaries.
• Ensure all information given to patients is consistent with Salvo policies and updated processes.
• Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.
• Identify recurring issues and flag them to leadership with context and examples.
• Adapt quickly to new tools, workflows, and process updates.
• Monitor Slack for team tags and respond promptly when not on calls.
• Partner with Engagement to ensure smooth handoffs and aligned messaging.
• Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture.
• Show up on time, prepared, and camera‑ready for meetings and trainings.
• Take ownership of your queue, your follow‑ups, and your accuracy.
• Ask questions when unsure and seek clarity rather than guessing.

Healthcare Support Specialist

• Coordinate and obtain required information (documents, signatures, medical or financial details) from applicants, agents, and vendors to prepare cases for underwriting decisions.
• Communicate professionally and timely via phone and email to provide status updates and resolve outstanding requirements.
• Utilize multiple systems to review, document, and update case information accurately.
• Serve as a point of contact for case‑related questions, issues, and escalations, partnering with internal teams to support resolution.
• Act as a liaison between New Business, Underwriting, agents, external vendors, and leadership to ensure smooth case progression.
• Build and maintain effective working relationships with internal and external partners through collaboration and clear communication.
• Interact with third‑party vendors including labs, medical facilities, government agencies, and other service providers.
• Contribute to process improvement initiatives by identifying opportunities to simplify workflows, enhance documentation, and improve turnaround time.
• Assist with the creation, maintenance, and adherence to process and procedural documentation.
• Actively participate in change management initiatives and support implementation of new or enhanced processes.

Case Support Specialist

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Professionally receive and resolve customer order issues
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

Coordinator, BPS Customer Service

• Conducting outbound calls to reach patients recently discharged from the ER
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
• Assist with admin tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

Customer Service Associate

• Deliver a concierge-level guest experience, providing personalized assistance with reservations, travel details, and account management
• Answer phone calls, emails, and online inquiries promptly and with a service-first mindset
• Manage reservations, build client profiles, and ensure accuracy within our Livery Coach reservation system
• Offer expert guidance on availability, pricing, and travel logistics while maintaining a polished and professional tone
• Process deposits, explain company policies, and prepare service contracts
• Maintain seamless communication with chauffeurs, dispatchers, and clients to uphold our commitment to flawless execution

Customer Care Specialist

• The Customer Service Representative delivers exceptional service with honesty, integrity, and responsiveness while serving as a resource to team members and business partners.
• This entry-level role supports customers and sales representatives through effective communication, accurate data entry, and daily operational support.
• Provide phone and email support for inquiries from sales, internal partners, and customers in alignment with department goals of efficiency, quality, and customer satisfaction.
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification, tracking and processing return orders.
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure high quality for all orders.
• Understand, interpret, and explain detailed information of processes and procedures.
• Demonstrate flexibility in responding to new and rapidly changing situations and environment.
• Demonstrate an understanding of how decisions impact internal partners, customers, and sales representatives.
• Provide support beyond standard hours (including month/quarter/year ends, weekends, and holidays), as needed.
• Process shipping complaints and enter issues into the complaint system.
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

• Informs customer of status, shipping date, anticipated delays, and any other critical information needed by the customer to support their specific requirements.
• Manage full scale sales and repair activity subject to customer requirements and in accordance with specific commercial conditions and contracts in place.
• Provides extensive customer communications.
• Responds and supports customer time sensitive AOG and expedite requirements.
• Works extensively with pricing information for dissemination to customers via quotations while being vigilant to maximize company revenue.
• Makes shipping arrangements and prepares shipping documents.
• Recognizes patterns and potential issues.
• Acts proactively to minimize adverse impact and maximize financial benefit.
• Receives, investigates and responds to customer complaints, issues, and discrepancies.
• Confers with repair shop, shipping or supply chain personnel to expedite or trace missing or delayed units / parts and resolve issues.
• Completes and prepares various reports for customers and management, as required.
• Provides information, answers questions from customers or individuals on company products, service bulletins, modifications, repair & parts data.
• Confers with field /technical services personnel as needed to obtain the required understanding and information.
• Makes off-site visits to customers in connection with other departments as required.
• Meets with customers during on-site visits.
• Must recognize opportunities to sell company products and services to maximize financial and customer benefit.
• Must maintain in-depth knowledge of customer requirements to ensure complete customer satisfaction.
• Attends meetings as needed.

Customer Service Administrator

• Communicates effectively with financial institution partners via calls and emails to address operational needs, resolve issues, and foster strong relationships.
• Manages multiple time-sensitive tasks while identifying opportunities for recommending new products/services and cross-selling.
• Utilizes internal systems such as Salesforce for logging interactions, tracking issues, and documenting trends, while providing support and training to partners/clients.
• Ensures compliance with procedures for client support activities, including Customer Identification Program (CIP) processing, marketing collateral coordination, and adherence to regulatory requirements.
• Leads team initiatives by facilitating training, mentoring team members, and overseeing the Quality Assurance process to maintain excellence in client interactions.
• Other duties as assigned.

Customer Support jobs in Missouri

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Customer Service Specialist – Temp to Hire

Customer Care Coordinator – Pain Management

Bilingual Customer Service, Spanish-English

Operations Support Specialist

Customer Service Manager

Customer Service Representative

Referral Support Specialist

Customer Service Representative – Escalations, Self-Pay

Customer Experience, Customer Care

Bilingual Customer Service Representative

Title Processing Support Specialist I

Healthcare Support Specialist

Case Support Specialist

Sales/Customer Service Representative – English

Coordinator, BPS Customer Service

Customer Service Associate

Customer Care Specialist

Customer Service Representative

Customer Service Administrator

FI Solutions Specialist II – Client Support, Banking