Customer Service Representative

Stryker

Customer Service Representative providing support to partners and customers at Stryker through phone and email inquiries. This entry-level role aids in operational support and data entry.

Posted 7/2/2026full-timePortage • Arizona, California, Illinois, Missouri, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $32 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

The Customer Service Representative delivers exceptional service with honesty, integrity, and responsiveness while serving as a resource to team members and business partners.
This entry-level role supports customers and sales representatives through effective communication, accurate data entry, and daily operational support.
Provide phone and email support for inquiries from sales, internal partners, and customers in alignment with department goals of efficiency, quality, and customer satisfaction.
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification, tracking and processing return orders.
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure high quality for all orders.
Understand, interpret, and explain detailed information of processes and procedures.
Demonstrate flexibility in responding to new and rapidly changing situations and environment.
Demonstrate an understanding of how decisions impact internal partners, customers, and sales representatives.
Provide support beyond standard hours (including month/quarter/year ends, weekends, and holidays), as needed.
Process shipping complaints and enter issues into the complaint system.
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

Requirements

What you’ll need

Required - HS diploma or equivalent
2+ years relevant experience
Ability to work flexible hours as needed to support the business needs
Preferred - Bachelors Degree
System experience preferred (SAP, SFDC, Genesys, PowerBI)
Excellent analytical & problem-solving skills
Excellent interpersonal skills
Excellent Communication skills
Demonstrated effective organizational skills

Benefits

Comp & perks

Work Flexibility: Remote or Hybrid or Onsite
Overtime required as needed

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Order EntryOrder Status VerificationReturn Order ProcessingComplaint Processing

Soft Skills

Interpersonal SkillsProblem-SolvingFlexibilityPositive Attitude

Certifications

High School DiplomaBachelor's Degree