Customer Service Representative – Escalations, Self-Pay

Trinity Health

Customer Service Representative for healthcare provider managing billing inquiries and customer service issues. Ensuring customer satisfaction through timely resolution and follow-up on complaints.

Posted 7/17/2026full-timeRemote • Missouri • 🇺🇸 United StatesJunior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within hospital revenue operations, with a strong focus on billing issue resolution and effective communication. Proficient in revenue cycle functions and systems, ensuring high levels of customer satisfaction and accurate documentation.

Highest-signal resume keywords

Revenue Cycle FunctionsMedical Claims ProcessingCustomer Service ActivitiesExcellent Communication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Cycle FunctionsMedical Claims ProcessingFinancial CounselingFinancial ClearanceAccountingCustomer Service Activities

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationOrganizational AbilitiesInterpersonal SkillsTime Management Skills

Tools & Technologies

Microsoft OfficeOutlookWordPowerPointExcel

Certifications & Qualifications

Trinity Health Trainee Program Completion

Industry Keywords

Hospital EnvironmentHealth Insurance CompanyManaged Care OrganizationHealth Care Financial Services

About the role

Key responsibilities & impact

Performs day-to-day customer service activities within the hospital revenue operations
Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction
Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results
Assists patients in resolution of billing issues
Performs communication and follow-up processes related customer service

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting or Business Administration or related field
Successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards
At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems
Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting
Performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities
Previous service/call center experience
Excellent verbal and written communication skills and organizational abilities
Strong interpersonal skills in interacting with internal and external customers
Accuracy, attention to detail and time management skills
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Trinity Health Website LinkedIn All Job Openings 10,000+ employees 📚 Education 🤝 Non-profit 🌍 Social Impact Education
Non-profit
Social Impact Trinity Health is a Christian K-12 educational institution located in Wichita, Kansas, dedicated to providing a Christ-centered education that nurtures spiritual growth and academic excellence. The academy emphasizes the importance of faith in students' lives, integrating spiritual development with rigorous academic programs and a broad array of extracurricular activities, including athletics and fine arts. Trinity Health fosters a supportive community where teachers and families collaborate to help students develop a personal relationship with Jesus Christ and excel in their studies. Customer Service Representative – Escalations, Self-Pay 🔥 2 minutes ago 🚗 Michigan – Remote 💵 $19 - $28 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Performs day-to-day customer service activities within the hospital revenue operations
Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction
Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results
Assists patients in resolution of billing issues
Performs communication and follow-up processes related customer service 🎯 Requirements
High school diploma or Associate's degree in Accounting or Business Administration or related field
Successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards
At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems
Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting
Performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities
Previous service/call center experience
Excellent verbal and written communication skills and organizational abilities
Strong interpersonal skills in interacting with internal and external customers
Accuracy, attention to detail and time management skills
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative I, Bilingual French 🔥 7 minutes ago One80 Intermediaries 1001 - 5000 🤝 B2B 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Representative providing support for French and English-speaking customers. Handling inquiries and resolving issues while ensuring quality customer service and data confidentiality. 🇺🇸 United States – Remote 💵 $16 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Customer Care Representative 🔥 7 minutes ago MTM, Inc. 1001 - 5000 ⚕️ Healthcare Insurance 🚗 Transport 🌍 Social Impact Website LinkedIn All Job Openings Customer Care Representative at MTM Health managing inbound calls from clients and members. Must reside in Texas with call center experience required. 🇺🇸 United States – Remote 💵 $14 / hour 💰 $2.5M Debt Financing on 2016-06 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Pharmacy Support Specialist 🔥 9 minutes ago Bon Secours Mercy Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Pharmacy Support Specialist providing telephonic outreach to patients at Bon Secours Mercy Health. Ensuring quality patient care and supporting clinical pharmacy functions. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Contact Center Customer Experience Specialist – Cardmember Services 🔥 15 minutes ago U.S. Bank 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Customer Experience Specialist providing high-level phone and email support for U.S. Bank customers. Researching issues, resolving problems, and acting as a liaison with various departments. 🇺🇸 United States – Remote 💵 $20 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Support Representative 🔥 32 minutes ago skillventory - A Leading Talent Research Firm 201 - 500 Website LinkedIn All Job Openings Customer Support Representative assisting clients with financial inquiries via phone from home. Engaging in training and support activities for customer service excellence. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs