Trinity Health

Operations

• Oversee daily shift operations, ensuring effective use of staff, equipment, space, and supplies.
• Prepare schedules, monitor productivity, and meet established turnaround times.
• Review daily work to identify and correct errors; maintain workload and QC logs.
• Assess clinical and operational needs and apply appropriate leadership to keep operations efficient.
• Serve as the primary contact for nursing and other hospital departments.
• Act as a resource for staff decision-making and problem-solving.
• Perform phlebotomy or bench-related duties as needed.

Laboratory Supervisor – Pre-Analytical Operations

Learning and Development

• Qualified and willing to float throughout the hospital and/or throughout multiple hospital locations and/or regions
• Knows, understands, incorporates & demonstrates standard elements of professional practice: Assess, Outcomes Identification / Solutions, Plan, Implement, Evaluate
• Acts independently & appropriately within license, scope of knowledge & experience in practice area
• Retains accountability for delegation, choices, decisions & outcomes
• Collaborates with key stakeholders & contributes to quality & improvement practices & outcomes
• Exhibits agility & willingness to take on new & additional responsibilities
• Embraces new ideas & cultural differences while managing competing priorities

Travel Registered Nurse, RN, Labor & Delivery, L&D

Therapist

• Love Your Job. Make a Difference. One Patient at a Time.
• Now hiring Physical Therapists to cover South Bend area
• Build real relationships with your patients—one-on-one care in their homes
• Be part of a supportive, passionate team that truly cares
• Use cutting-edge tech to help patients stay safe and healthy
• Enjoy flexibility, competitive pay, and career growth

Physical Therapist – Home Care

Consultant

• Serves as a member of the performance management team responsible for performance improvement projects for a defined population of Trinity Health Revenue Excellence.
• Responsible for implementing opportunities for enhancement and/or standardization initiatives and supporting the long-term success and sustainability of those initiatives.
• Provides regular collaboration with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers in order to achieve sustained success in transformational initiatives and the pursuit of continuous improvement.
• This position reports to the regional Manager Performance Management.
• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Utilizes a basic understanding of end-to-end revenue cycle processes and identifies opportunities for performance improvement.
• Serves as an expert with knowledge of best known practices in at least one functional area.
• Maintains and enhances existing tools to support functional area.
• Manages vendor relations which support revenue cycle functions across region.
• Identifies deviations from best known practice performance and processes.
• Utilizes performance improvement methodologies (e.g., PDCA, Lean, Six Sigma, etc.) and change management strategies to address gaps in performance, changing technology, regulations, standards and evidence.
• Provides seasoned guidance and consultation to leaders in understanding, embracing, developing and implementing successful change management strategies and understanding and utilizing process improvement methodologies to support the advancement of goals and objective.
• Identifies areas that present challenges and opportunities; makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, culture and technology.
• Facilitates varied interests, cross functional teams and groups through effective leadership, communication, collaboration and negotiation abilities in order to achieve mutual agreeable solutions.
• Utilizes critical thinking, strong analytical skills and proficient abilities with Microsoft Excel.
• Independently collects, synthesizes and analyzes data, identifies root cause, and provides summaries and graphical presentations of data illustrating trends with recommended next steps to manager.
• Serves as the primary point of contact for RHM and PBS managers.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Performance Management Consultant II

• Seeking a Full-Time Home Health Physical Therapist to service our Home Care Patients in the Coopersville, Walker, Allendale and Muskegon areas.
• Accurately assesses clients at admission and other required time points and utilizes appropriate standardized documentation.
• Assesses the client’s condition and needs and determines the agency’s ability to meet those needs in the home care setting.
• Informs the client/caregiver about the agency, care/services available, client obligation for payment, and rights and responsibilities before care is initiated if therapy only case.
• Makes appropriate referrals for evaluation/care to other disciplines and services, and coordinates care with others to ensure effective and efficient care is provided.
• Reports changes in client condition as appropriate and in a timely manner, to the client’s physician and obtains orders for changes in the plan of treatment.
• Initiates and implements appropriate preventive, therapeutic and rehabilitative procedures, and techniques to clients.
• Performs manual therapeutic exercises, massage, and/or manual traction as established by the plan of care.

Home Health Physical Therapist, PT

Financial Planning and Analysis

• Provides financial stewardship and direction to the Trinity Health Regional Health Ministry
• Responsible for the integrity of all financial information and reporting
• Participates with other senior management to address, interpret, resolve and monitor financial, operational and strategic issues
• Contributes to the overall management of the RHM by driving key strategies and financial performance
• Communicates financial information to the RHM management
• Develops and oversees budgets which conform to the strategic and financial plans of the RHM
• Reviews key financial indicators of volume, cost, productivity on a weekly basis
• Develops implements and oversees appropriate financial operating systems, processes, and controls.

Vice President, Finance, Chief Financial Officer

Risk

• Oversight and strategic direction of the patient safety program for Holy Cross Health.
• Lead others towards process improvements and risk identification/reduction.
• Provide safety assessments and educate other practitioners.
• Involved in all aspects of the Risk Management Patient Safety Department.
• Develop strategic and operational plans to assure patient safety practices are evidence-based.
• Assist in the management of insurance programs and loss control activities.
• Promote loss prevention and ensure updates to safety/risk management policies.

Senior Risk Management – Patient Safety Coordinator

• Uses specialized knowledge to support key areas related to financial clearance
• Researches, collects & analyzes information
• Identifies opportunities and develops solutions
• Collaborates on performance improvement activities
• Responsible for distribution of analytical reports
• Maintains working knowledge of applicable federal, state & local laws
• Performs data management & analysis to support operational projects and initiatives

Financial Clearance Specialist II

Manager

• Manages the day to day operations of the Clinic Referral Coordinators
• Serves as the primary resource for referral issues and consults on referral processes
• Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, and values of MercyOne
• Responsible for day to day operations of department including schedules, timecards, monitoring OT, and supplies
• Follows up with director as appropriate if pattern identified or procedural change is indicated
• Familiar with regulatory requirements and assists with the preparation for various regulatory agencies
• Communicates to director departmental updates and reports problems on an on-going basis
• Offers suggestions to improve services and viable options to resolve problems
• Assists with developing and maintaining referral policies and procedures
• Communicates to staff all relevant information; holds periodic communication meetings and monthly department meetings
• Educates staff to standards and guideline changes
• Selects competent staff at a level consistent with need, in a timely manner
• Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented
• Maintains software application for the clinic enterprise
• Serves as liaison for Referral Tracking process and functions
• Identifies and works thru IT for software issues/concerns
• Periodically runs reports and/or has reports run to ensure maximum productivity and usage of software
• Keeps current with software release
• May attend in services/workshops/meetings regarding the software and related processes
• Oversee EPIC referral management superusers

Referral Manager – Full Time

• Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards.
• Assumes an expanded role & increased responsibility including delegating to others.
• Participates in the development of & the process improvement of policies & procedures.
• Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations.
• May partner with leadership with the selection, orientation & performance feedback of the team.
• Collaborates with Project Implementation Team on revenue-related discovery.
• Coordinates with coding leadership and physicians to ensure HST memos are distributed.
• Communicates go-live dates and new coding structures to Physician Billing Teams.
• Partners with Regional Patient Access Leadership to identify and resolve gaps in pre-registration and financial clearance.
• Aligns site processes with enterprise standards and educates on payer selections.
• Works with Health Informatics to implement process updates.
• Completes HST training across key modules: Patient Access Contracts Code Table Maintenance Item Master modifications.
• Monitors AHS productivity in HST and Epic; sends daily/weekly updates.
• Escalates unresolved issues to site leadership: $0 charges (non-implants) Error codes Missing post-op notes.
• Analyzes performance metrics & provides consultation, leadership & direction to enhance front-end workflows & improve revenue performance for Trinity Health Medical Groups.

Coordinator, ASC, Revenue Site Operations

• Works part-time during the week (Monday-Friday during day shift hours)
• Obtains and/or verifies demographic, clinical, financial and insurance information for patients
• Responsible for insurance eligibility / benefit verification, pre-certification / authorization, referral clearance and financial education
• Validates, obtains and enters demographic, clinical, financial, and insurance information into the patient accounting system
• Informs patient/guarantor of their liabilities and collects appropriate patient liabilities
• Calculates patient liabilities and provides financial education, referring the patient to financial counseling as required
• May serve as relief support for other departmental personnel

Financial Clearance Specialist, Part-Time

• Serves as a member of the performance management team responsible for performance improvement projects within a defined population of Trinity Health Revenue Excellence.
• Responsible for implementing opportunities for enhancement and/or standardization initiatives and support the long-term success and sustainability of those initiatives.
• Provides advisory leadership, guidance and regular collaboration with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers to achieve sustained success in transformational initiatives and the pursuit of continuous improvement.
• Monitors and enhances existing tools to support owned functional area.
• Leads projects and manages deliverables required to support the performance management team functions.
• Serves as a primary point of contact in the resolution of significant project issues and removal of project barriers.
• Responsible for developing plans and strategies, setting standards, identifying outcomes and resolving performance management team issues.
• Monitors and drives progress of teams in meeting project deliverables and ensuring alignment with organizational goals.
• Identifies and prepares operational and financial metrics and provides appropriate interpretation and application of data.
• Designs, develops and implements systems that provide financial, statistical and operational information.
• Responsible for complex and specialized assignments requiring the application of deep analytical and practical guidance and direction.
• Develops integrated solutions to resolve highly complex technical and business issues.
• Provides advisory leadership and seasoned guidance coordinating projects, adhering to established methodology, managing deliverables, addressing risk factors, removing barriers and providing problem resolution in meeting project plan deliverables.
• Identifies areas that present challenges and opportunities; makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, culture and technology.
• Facilitates varied interests, cross functional teams and groups through effective leadership, communication, collaboration and negotiation abilities in order to achieve mutual agreeable solutions.
• Defines and manages project plans and goals; conducts business workflow mapping; impact analyses and modeling; applies action steps, develops status reports or communication plans and keeps leadership and key stakeholders apprised of project progress and ensuring project plans and deliverables are met and in alignment with organizational goals.
• Management of vendor relations supporting revenue cycle functions across region.
• Identifies deviations from best known practice performance and processes.
• Utilizes critical thinking, strong analytical skills and proficient abilities with Microsoft Excel.
• Independently collects, synthesizes and analyzes data, identifies root cause, and provides summaries and graphical presentations of data illustrating trends with recommended next steps to manager.
• Identifies and escalates performance opportunities, initiates action plans, and serves as the primary point of contact for RHM and PBS managers.

Senior Performance Management Consultant – Revenue Excellence

Medical writer

• Supervises daily operations of the CDI program for Health Ministries within their region.
• Provides oversight of the Clinical Documentation Specialist and Clinical Documentation Integrity Coordinator.
• Assists with policy and education development on documentation requirements.
• Provides quality and productivity monitoring; coordinates performance improvement initiatives.
• Collaborates with clinicians, coding, quality and denials teams to support clinical documentation in medical records.
• Responsible for scheduling and work assignments for colleagues.
• Ensures compliance with CMS regulations and quality standards.

Supervisor, Clinical Documentation Integrity – CDI

Administration

• Provides administrative service, support, and solutions for Leave of Absence processes
• Performs clerical functions including customer service, data entry, and maintenance of records
• Supports key customers in meeting their expectations
• Collaborates on performance improvement activities

Laboratory Supervisor – Pre-Analytical Operations

Travel Registered Nurse, RN, Labor & Delivery, L&D

Physical Therapist – Home Care

Performance Management Consultant II

Home Health Physical Therapist, PT

Vice President, Finance, Chief Financial Officer

Senior Risk Management – Patient Safety Coordinator

Travel Registered Nurse, RN, Labor & Delivery, L&D

Financial Clearance Specialist II

Referral Manager – Full Time

Coordinator, ASC, Revenue Site Operations

Financial Clearance Specialist, Part-Time

Senior Performance Management Consultant – Revenue Excellence

Supervisor, Clinical Documentation Integrity – CDI

Leave Administrator, Leave of Absence Administration