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Patient Access Concierge – Medical Imaging
Trinity HealthPatient Access Concierge role managing patient registrations, scheduling, and verifying insurance information remotely. Requires excellent communication and organizational skills with a focus on patient service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and insurance verification while effectively communicating with patients and families. Possesses strong organizational skills and knowledge of medical terminology and billing processes.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationMedical TerminologyData Entry SkillsMicrosoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationAppointment SchedulingInsurance VerificationMedical TerminologyAnatomy and PhysiologyMedical Record CodingData Entry Skills
Soft Skills
Excellent Communication SkillsSuperior Interpersonal SkillsOrganizational Abilities
Tools & Technologies
Microsoft Office Suite
Industry Keywords
Hospital EnvironmentClinic EnvironmentBilling ProcessesGovernmental ProgramsRegulations
About the role
Key responsibilities & impact- Register patients and schedule appointments and surgeries
- Verify demographic, clinical, financial, and insurance information
- Accepts point of service payments and provides payment estimates
- Educate patients/families on registration kiosks or online systems
- Identify routine issues and escalate to Lead Patient Access Concierge
Requirements
What you’ll need- High school diploma
- Associate degree preferred
- One to three (1-3) years experience in a hospital or clinic environment
- Knowledge of insurance and governmental programs, regulations and billing processes
- Working knowledge of medical terminology, anatomy and physiology, and medical record coding
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
- Excellent communication skills both verbal and written
- Data entry skills and organizational abilities
- Superior interpersonal skills
Benefits
Comp & perks- Competitive Pay
- Paid Time Off
- Tuition Reimbursement
- Strong orientation program
- Generous tuition allowance
- Career development