Healthcare Support Specialist

Salvo Health

Support Agent assisting patients in their healthcare journey through chat, email, and messaging. Resolving inquiries about onboarding, billing, and remote monitoring effectively and empathetically.

Posted 7/9/2026full-timeRemote • Missouri, New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient‑friendly explanations.
Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution‑oriented.
Follow up proactively until each issue is fully resolved — no loose ends.
Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion.
Follow established workflows for benefit checks, escalations, and provider‑office boundaries.
Ensure all information given to patients is consistent with Salvo policies and updated processes.
Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.
Identify recurring issues and flag them to leadership with context and examples.
Adapt quickly to new tools, workflows, and process updates.
Monitor Slack for team tags and respond promptly when not on calls.
Partner with Engagement to ensure smooth handoffs and aligned messaging.
Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture.
Show up on time, prepared, and camera‑ready for meetings and trainings.
Take ownership of your queue, your follow‑ups, and your accuracy.
Ask questions when unsure and seek clarity rather than guessing.

Requirements

What you’ll need

3+ years of experience in healthcare billing, health insurance support, or a related patient‑facing support role
Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously
Experience conducting patient or customer conversations while documenting and troubleshooting in real time
Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows
Ability to sit at a workstation for extended periods using a computer and headset to support patients
Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information
Proven experience handling confidential and sensitive patient data in compliance with HIPAA
Ability to thrive in a fast‑paced, high‑growth environment with evolving processes and expectations
Strong attention to detail and accuracy in documentation, follow‑ups, and patient communication
Goal‑oriented with a focus on delivering high‑quality support and meeting performance expectations
Remote work experience preferred
Bilingual a plus (English/Spanish)
Must have a hard‑wired, high‑speed internet connection

Benefits

Comp & perks

Must be based in the USA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CPT CodesClaims ProcessingPatient CommunicationDocumentation AccuracyTroubleshootingBenefit ChecksData HandlingWorkflow ManagementPatient SupportRemote Work Experience

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationAttention to DetailProblem-Solving