Salvo Health

Recruitment

• Develop a tailored strategic search plan for roles including nurses, registered dietitians, licensed therapists and social workers, and other roles in this high-growth startup.
• Partner with hiring managers to create role descriptions and ascertain key skill requirements.
• Develop robust pipelines of qualified candidates for open positions using innovative and creative sourcing techniques (e.g., LinkedIn, Twitter, leveraging alumni networks, 3rd party agencies).
• Conduct initial screening of candidates, including phone screen, background checks, etc.
• Act as primary liaison for candidates through the entire interview process, including follow up and feedback, with a goal of reducing average time in pipeline for candidates.
• Maintain and update internal and external recruiting-related materials as needed, including email templates, recruiting manager guidelines, job descriptions, job posts, and other as appropriate.

Part Time Clinical Recruiter

Growth Marketing

• Lead the B2B2C patient acquisition and retention strategy by designing a multichannel, integrated marketing program that drives new patient enrollments and achieves growth goals.
• Monitor and analyze acquisition and retention metrics to support continuous improvement.
• Create an A/B testing framework to inform tactical growth levers and validate strategic decisions.
• Design and own the execution of acquisition strategy, including hands-on campaign build out in CRM, digital marketing, and dialer tools.
• Oversee operations of our contact center and direct a team of supervisors for outbound enrollment and customer service teams.
• Guide creative development and messaging of outreach materials and webpages to further optimize conversion.
• Work with clinical and analytics teams to establish and iteratively refine audience segmentation to inform targeting and messaging decisions.
• Work with our account management team to decrease friction in physician referrals and ensure a strong hand off into the sign-up experience.
• Create clear processes, documentation, and operating rhythms to ensure scalable and repeatable growth engines for inbound and outbound enrollments.
• Manage vendor relationships as needed, including evaluating AI-first vendors around eligibility and benefits checks, chatbot and drip marketing, self-scheduling interfaces, agentic AI tooling, and more.
• Ensure all patient-facing marketing materials and acquisition strategies meet legal and regulatory standards.
• Stay current on the newest approaches to patient acquisition to continuously adopt innovative and effective outreach and acquisition tools spanning digital, traditional, and AI-supported strategies.

Senior Director of Growth & Patient Acquisition

Customer Success Manager

• Act as the primary strategic and operational contact for assigned GI practice partners.
• Lead partner calls, QBRs, and performance reviews with clinic leadership.
• Build and maintain strong relationships with administrators, office managers, and providers.
• Anticipate partner needs and proactively identify opportunities for improvement.
• This role requires 25% travel including client implementations, ongoing onsite visits, physician meetings, conferences, and other industry events.
• Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication.
• Build scalable processes and SOPs to support current and future partners.
• Analyze bottlenecks and implement workflow improvements that increase reliability and efficiency.
• Coordinate onsite visits to assess operations, deliver training, and strengthen adoption.
• Serve as the escalation point for provider, operational, and clinical issues.
• Lead structured root-cause investigations and ensure follow-through to resolution.
• Monitor partner KPIs and operational health with a focus on retention and outcomes.
• Collaborate closely with Clinical Ops, Product, Engineering, RCM, and Engagement teams.