Salvo Health

Licensed Clinical Social Worker

• Provide case consultation and collaborate with interdisciplinary care teams.
• Conduct case management, including assessing patient needs, coordinating care, and connecting patients with community resources.
• Lead group sessions focused on psychoeducation, stress management, mindfulness, and meditation.
• Conduct one-on-one patient visits to provide emotional support, stress management techniques, psychoeducation, and coping strategies.
• Document patient encounters and coordinating follow-up care to support positive health outcomes.

Customer Support

• Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
• Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient‑friendly explanations.
• Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution‑oriented.
• Follow up proactively until each issue is fully resolved — no loose ends.
• Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion.
• Follow established workflows for benefit checks, escalations, and provider‑office boundaries.
• Ensure all information given to patients is consistent with Salvo policies and updated processes.
• Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.
• Identify recurring issues and flag them to leadership with context and examples.
• Adapt quickly to new tools, workflows, and process updates.
• Monitor Slack for team tags and respond promptly when not on calls.
• Partner with Engagement to ensure smooth handoffs and aligned messaging.
• Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture.
• Show up on time, prepared, and camera‑ready for meetings and trainings.
• Take ownership of your queue, your follow‑ups, and your accuracy.
• Ask questions when unsure and seek clarity rather than guessing.

Licensed Clinical Social Worker

Healthcare Support Specialist