Coordinator, BPS Customer Service

Acosta

Customer Service Coordinator supporting customer service functions and ensuring smooth order processing. Part of Acosta Group reimagining how brands connect with people.

Posted 7/7/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $17 per hourWebsite

About the role

Key responsibilities & impact

Professionally receive and resolve customer order issues
Research and resolve issues, collaborating with internal and external teams
Update orders, pricing, and customer criteria in internal systems
Monitor dashboards and alerts daily to identify and address issues quickly
Escalate unresolved issues to appropriate managers or supervisors
Investigate rules engine issues and follow established resolution procedures
Maintain accurate documentation in compliance with company policies
Build and maintain strong relationships with customers, clients, and coworkers
Support Customer Replenishment (CRP/VMI) processes when applicable
Complete special projects and additional duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Associate Degree preferred
2+ years of customer service, administrative, or business process experience
Food broker experience preferred
Strong communication, organization, and problem-solving skills
Proficient in Microsoft Word, Excel, and Outlook
Comfortable with data entry and order management systems
Strong attention to detail in a fast-paced environment

Benefits

Comp & perks

Flexible scheduling options
Equal opportunity employer
Reasonable accommodations available for applicants with disabilities
Commitment to work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryOrder ManagementDocumentation ComplianceIssue ResolutionBusiness Process Experience

Soft Skills

Problem-SolvingOrganizationCollaborationRelationship Building

Certifications

High School DiplomaGEDAssociate Degree