Acosta

Account Manager

• The Business Account Manager III will have a deep understanding of both retailer and manufacturer strategies to develop and execute growth plans based on strategic intent set by VP/MD & Client.
• The Business Account Manager provides direction to Customer Managers to optimize annual/quarterly Client business plans.
• They will be the key point of contact for regional client leadership and will be expected to deliver consistent experiences and outcomes.
• The Business Account Manager will drive the Business Planning process working closely with cross-functional business partners within the Business Insights, Planning Organization and Channel Teams to improve key metrics based on analysis of promotion, spending, and volume (forecasts and actuals).
• As well as manage base volume forecasts, item distribution, promotional strategy and innovation.

Business Account Manager – Senior

Bilingual

• Manage and develop a team of Retail Coverage Merchandisers and Lead Merchandisers
• Ensure superior in-store results in assigned territories or stores
• Supervise and manage RCM work effectively
• Recruit, train, and communicate with team members and clients

Bilingual Retail District Manager

Manager

• Provide effective leadership and management to Retail Service Merchandiser/Lead Merchandiser team in assigned geographic area by interviewing and hiring candidates, onboarding, and training new associates, managing performance and career development, managing conflict and personnel issues, and providing coaching and support.
• Develop a strong understanding of the company’s business model, Client and Customer details and expectations, and the specific details of the project work processes. Work in the field periodically to better understand project requirements. Provide backup support for project work as needed.
• Manage assigned project work to completion, on time, and with high quality results. Review project details to verify schedule is accurate and achievable, and supporting documentation is current and correct. Assign project work to Retail Service Merchandisers/Lead Merchandisers and ensure that all jobs have the appropriate level of support. Monitor progress and audit project work. Answer questions, solve problems, resolve personnel issues, and adjust resources as needed. Ensure the delivery of all materials, supplies and equipment necessary for assigned project work.
• Partner with store personnel and team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship. Be proactive in alerting management to any unsafe act or condition to prevent injuries.
• Report and discuss observations, issues, and business solutions with Market Manager.
• Effectively and accurately work with web-based applications to receive notification of project work, receive and review work documentation and information, maintain Retail Service Merchandiser/ Lead Merchandiser profiles and assign project work, monitor progress and status of project work, record and manage work mileage, work expenses, and work time and attendance, and complete and manage training activities. Utilize and fully understand the company’s retail reports and reporting systems.
• Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work and Retail Service Merchandiser/Lead Merchandiser team.
• Other duties as assigned

Area Manager

• Manage and develop a group of Retail Coverage Merchandisers and Lead Merchandisers
• Ensure superior in-store results in assigned territories or stores
• Provide effective leadership and management to the team
• Recruit, interview and train new associates
• Perform field visits and store audits

Bilingual Retail District Manager – Goya

• Deliver principals’ volume, share, and sales fundamental goals (merchandising, assortment, pricing, and shelving) at the lowest possible cost while maximizing company revenue through brokerage, commissions, bonuses, and contest earnings.
• Communicate principals’ priorities to Retail Sales Managers, Sales Technology Managers (IT), Marketing Managers, Business Managers, and the retail selling organization to ensure in-store presence and business objectives are met.
• Report directly to the General Manager or Team Leader, managing and participating in the development, design, and presentation of Acosta introduction to new principals.
• Develop and maintain strong relationships with principals and customers, proactively communicating with key principals to foster collaboration and success.
• Coordinate ongoing communication between General Managers and key principals and collaborate with Retail Sales Managers on major retail initiatives such as new product introductions, selling drives, and contests.
• Coordinate principals’ market visits and key account calls, utilizing your knowledge of customer, market, and principal to successfully sell principals’ specific programs and initiatives.
• Leverage insights from Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to develop conceptual sales presentations that deliver principals’ objectives.
• Provide feedback on the effectiveness of principals’ strategies, selling programs, and initiatives to both the principal and the General Manager, and offer suggestions on how to build organizational capacity and improve our business.
• Maintain current account distribution information, review market pricing reports for accuracy and competitive activity, and collect and report all competitive activity.
• Proactively manage your personal skill development plan and share customer/manufacturer information with team members to help build organizational capacity.
• Ensure all client procedures and policies are followed, achieve client proprietary system expertise to manage promotional plans and fund balances, and monitor and take corrective action as necessary in financial management, such as deductions.
• Perform other duties as assigned to support the overall success of the business.

Business Manager

Account Executive

• Supports the agency process from beginning to end, demonstrating effective project management skills consistently and reliably.
• Conducts research, manages special projects, and oversees aspects of client events with limited supervision.
• Responsible for overseeing specific initiatives on a client account and engages in senior levels of client communication.

Artificial Intelligence

• Lead the strategy, governance, and adoption of Microsoft 365 tools (Teams, SharePoint, OneDrive) to enhance productivity and collaboration across the enterprise.
• Oversee digital workplace enablement programs, user experience optimization, and financial planning for collaboration platforms and initiatives.
• Spearhead deployment and integration of advanced digital and AI tools, including Microsoft Copilot, Power Platform, Project Operations, Viva Suite, and Azure AI solutions.
• Direct the AI Center of Excellence and lead enterprise AI initiatives, including Copilot AI Agent pilots and AI-as-a-Service offerings.
• Collaborate with business and technical stakeholders to identify, prioritize, and scale AI use cases, ensuring responsible AI practices and data governance.
• Manage cross-functional teams, including employees and contractors, fostering a high-performance, collaborative culture and resolving conflicts related to digital and AI initiatives.
• Develop and execute internal communication strategies to support digital and AI transformation, including executive messaging, engagement campaigns, and training communications.
• Provide expert consultation to senior leadership on AI strategy, responsible use, and enterprise scaling of AI tools.
• Ensure comprehensive budget stewardship for digital collaboration and AI efforts, contributing to annual planning, monitoring project expenses, and efficient resource utilization.
• Support operational issues and resolve problems with digital tools and platforms, including after-hours incident response and troubleshooting during critical deployments.
• Mentor and develop talent in digital, AI, and communications disciplines, and participate in recruitment, performance management, and advancement decisions.
• Maintain alignment and continuity in global operations through occasional travel and coordination with teams across the Acosta Group portfolio.

Director, Digital Collaboration and AI

• Achieve goals in Distribution, Shelving, Merchandising, and Pricing across all principals on agreed retail priorities.
• Managing and training a teams of field reps.
• Continuously enhance sales coverage and productivity of the Retail Selling Organization.
• Ensure adherence to company policies within the Retail Selling Organization.
• Proactively communicate and collaborate with supervisors and principals on major initiatives such as new product introductions and contests.
• Develop relationships with key operations decision-makers to help Business Managers achieve principals’ objectives.
• Serve as the main operations contact for the Customer Business Team.
• Coordinate theme merchandising events that span multiple departments.
• Provide expertise to General Managers and Business Managers on operations issues and the effectiveness of both full-time and part-time team members.
• Assist Business Managers and multi-function resources in communicating customer needs, objectives, and future plans.
• Coordinate regional reporting and tracking needs to ensure consistency and control.
• Effectively use technology, including RW3, to communicate retail priorities and analyze coverage.
• Analyze retail condition data reports to improve in-store presence results.
• Understand and optimize the selling effectiveness of the Retail Sales Organization and identify areas for improvement.
• Conduct recruiting of Retail Associates, maintain incident files, and perform personnel auto inspections.
• Perform other duties as assigned.

Regional Retail Manager

• Deliver principal goals in volume, share, and sales fundamentals (Merchandising, Assortment, Pricing, Shelving) for assigned customers at the lowest possible cost.
• Maximize company revenue through brokerage, commissions, and bonuses while overseeing manufacturer expenditures and operating within budget.
• Develop and sell strategic Customer Business Plans. Align cross-functional teams—including Sales, Marketing, Technology, and Retail—to execute in-store presence and business objectives.
• Serve as the primary contact for principal-specific issues. Build and maintain strong relationships with customers, principals, and trade partners. Represent the company professionally in industry forums and committees.
• Identify and pursue new business opportunities. Demonstrate pioneering skills to expand principal portfolios and drive volume growth.
• Manage trade-marketing funds in accordance with company and principal policies. Minimize sales-related deductions and ensure financial accountability.
• Coordinate communication between General Managers, principals, and Account Managers. Partner with Retail Sales Managers on major initiatives such as product launches and promotional drives.
• Monitor market pricing and competitive activity. Provide timely feedback and insights to principals and internal teams to refine strategies.
• Utilize advanced tools (Excel, PowerPoint, RW3, IRI Analyzer) to develop conceptual presentations and improve business outcomes. Demonstrate strong analytical and Category Management skills.
• Mentor Business Managers, Account Managers, and Retail Selling Organization members. Share learnings and best practices to build organizational capacity.
• Provide actionable feedback to General Managers and principals. Proactively manage personal development and stay current on industry trends and initiatives.

Senior Business Manager

Recruitment

• Conduct a high volume of daily outreach - 50-100 calls per day - to active and passive candidates.
• Drive fast response times to new applicants—speed is critical to success
• Conduct efficient candidate conversations to assess fit and move candidates forward
• Manage a high-volume requisition load across multiple locations and markets while maintaining strong attention to detail
• Guide candidates through the hiring process from first contact to offer acceptance
• Track activity, outcomes, and progress against daily and weekly goals
• Generate candidate flow through job boards, database mining, referrals, and outbound sourcing
• Complete behavioral-based phone screens and quickly assess candidate fit
• Maintain consistent pipeline movement from application to offer
• Partner closely with hiring managers to meet weekly hiring targets
• Track and manage recruiting activity, including call volume, submissions, interviews, and hires
• Maintain accurate and up-to-date candidate data in the ATS
• Ensure a positive, efficient candidate experience while moving at speed

Recruiter

Sales

• Drive wireless sales performance by leading and developing a team of Wireless Sales Leads across assigned retail locations.
• Coach, train, and motivate your team to exceed sales goals by strengthening product knowledge, competitive positioning, selling skills, and customer engagement.
• Spend time in the field by regularly visiting stores, staying visible, and leading your district team to strong sales results.
• Proactively drive recruiting and hiring strategies to maintain stores above target staffing levels, building a strong talent pipeline and ensuring bench readiness for future growth.
• Partner closely with Talent Acquisition and store leaders to forecast staffing needs, minimize vacancies, and reduce turnover through timely hiring and effective onboarding.
• Develop, mentor and enable top talent for retail success through coaching and in-store demonstration for high-performance sales.
• Review sales and performance data to identify opportunities, solve challenges, and improve execution across the district.
• Oversee day-to-day operations, including scheduling, inventory, cash controls, and in-store merchandising.
• Build strong relationships with store leaders and share market insights and recommendations with senior leadership.
• Lead by example with a customer-first mindset, making ethical, results-driven decisions and working side-by-side with your team in stores.

District Sales Manager

• Achieve Sales Goals: Deliver principals’ volume, share, and sales fundamental goals at the lowest possible cost while maximizing company revenue.
• Strategic Communication: Communicate principals’ priorities to ensure in-store presence and business objectives are met.
• Leadership and Reporting: Report directly to the General Manager or Team Leader, and participate in presentations.
• Relationship Building: Develop and maintain strong relationships with principals and customers.
• Team Collaboration: Coordinate ongoing communication and collaborate on major retail initiatives.
• Market Insight: Utilize knowledge of customer and market to successfully sell specific programs.
• Strategic Utilization: Leverage insights to develop conceptual sales presentations for principals’ objectives.
• Feedback and Improvement: Provide feedback on the effectiveness of strategies and suggest improvements.
• Information Management: Maintain current account distribution information and report competitive activity.
• Skill Development: Manage personal skill development plan and share information with team members.
• Compliance and Financial Management: Ensure compliance with client procedures and manage financial aspects.
• Additional Duties: Perform other duties as assigned to support overall success.

Brand Ambassador

• Promote fragrances and cosmetics
• Create retail sales
• Share samples and provide information to consumers
• Confidently approach consumers and communicate with people while delivering key messaging
• Meet sales targets
• Set up and disassemble promotional tables/towers
• Attract new Clients with the ability to engage them quickly
• Create an amazing experience for all clients through high-touch service.

Fragrance and Cosmetics Brand Ambassador

• Provide effective leadership and management to Retail Service Merchandiser/Lead Merchandiser team in assigned geographic area by interviewing and hiring candidates, onboarding, and training new associates, managing performance and career development, managing conflict and personnel issues, and providing coaching and support.
• Develop a strong understanding of the company’s business model, Client and Customer details and expectations, and the specific details of the project work processes. Work in the field periodically to better understand project requirements. Provide backup support for project work as needed.
• Manage assigned project work to completion, on time, and with high quality results. Review project details to verify schedule is accurate and achievable, and supporting documentation is current and correct. Assign project work to Retail Service Merchandisers/Lead Merchandisers and ensure that all jobs have the appropriate level of support. Monitor progress and audit project work. Answer questions, solve problems, resolve personnel issues, and adjust resources as needed. Ensure the delivery of all materials, supplies and equipment necessary for assigned project work.
• Partner with store personnel and team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship. Be proactive in alerting management to any unsafe act or condition to prevent injuries.
• Report and discuss observations, issues, and business solutions with Market Manager.
• Effectively and accurately work with web-based applications to receive notification of project work, receive and review work documentation and information, maintain Retail Service Merchandiser/Lead Merchandiser profiles and assign project work, monitor progress and status of project work, record and manage work mileage, work expenses, and work time and attendance, and complete and manage training activities. Utilize and fully understand the company’s retail reports and reporting systems.
• Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work and Retail Service Merchandiser/Lead Merchandiser team.
• Other duties as assigned

Business Development Rep

• Drive new client lead generation and business opportunities, close sales, and develop CROSSMARK’s new and existing clients and customers.
• Achieve predefined new business goals for CROSSMARK by developing and executing lead generation plans and sales strategies for targeted markets.
• Develop and maintain a healthy pipeline with high conversion rates.
• Prepare and present Top-to-Top presentations leading client business development meetings.
• Extensive experience reading and analyzing RFP requirements; ability to effectively identify and develop proposal strategies, themes, storyboards, discriminators.
• Developing a scope of work, response questionnaire, evaluation criteria and scoring for an RFP to deliver accordingly.
• Gathering information for drafting, writing, editing, formatting, and finalizing relevant RFP’s to include company core capabilities and competencies, understanding objectives, outcomes, deliverables and scope of work.
• Work in partnership with members of proposal team to develop strategy, establish production schedule and develop a resource plan to ensure a timely response.
• Project Management: Coordinate all attributes in workflow and hold contributors accountable for timelines.
• Collaborate with cross functional teams: input to pricing architecture; contract initiation to close; onboarding to hand-off.
• Leverage expertise and relationships with 3rd party providers of outsourced RFP services.
• Develop and maintain strong relationships with key clients and retailers maximizing opportunities to serve on industry associations or events designed to strengthen CROSSMARK’s position in the marketplace.
• Previous exposure with Procurement and its role in a successful RFP.
• Other duties as assigned

Business Account Manager – Senior

Bilingual Retail District Manager

Area Manager

Bilingual Retail District Manager – Goya

Business Manager

Account Executive

Director, Digital Collaboration and AI

Regional Retail Manager

Senior Business Manager

Recruiter

District Sales Manager

Business Manager

Fragrance and Cosmetics Brand Ambassador

Area Manager

Vice President, Business Development