Customer Experience, Customer Care

Ford Motor Company

Customer Experience Lead at Ford Energy enhancing relationships with clients through tailored interactions. Leading merchandise strategy and collaborating with marketing and sales teams in Dearborn, Michigan.

Posted 7/15/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $85,400 - $166,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-touch client relations and merchandise strategy development, with a strong focus on building lasting customer relationships and executing brand-consistent experiences. Proficient in vendor management, budget tracking, and event coordination to ensure seamless execution of customer-facing initiatives.

Highest-signal resume keywords

High-Touch Client RelationsMerchandise Strategy DevelopmentVendor ManagementEvent CoordinationExceptional Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Branded Merchandise ManagementBudget TrackingEvent PlanningVendor NegotiationAI-Native Workflows

Soft Skills

Organizational SkillsAttention to DetailProfessional EtiquetteAnticipation of NeedsCreativity

Certifications & Qualifications

Bachelor’s Degree in MarketingBachelor’s Degree in CommunicationsBachelor’s Degree in BusinessBachelor’s Degree in Hospitality

Industry Keywords

B2B RelationshipsCustomer ExperienceCorporate StructureBrand RepresentationRelationship Building

About the role

Key responsibilities & impact

Serve as the architect of memorable experiences for prospective and existing Ford Energy customers, building trust and deepening relationships through thoughtfully curated interactions that reflect the caliber of the Ford Energy brand.
Lead Ford Energy’s merchandise strategy development and execution, requiring vendor and budget management and a sharp eye for brand-consistent product design.
Report to the Ford Energy Marketing Manager and partner closely with the Ford Energy sales team.
Plan, personalize, and execute customer-facing experiences that build lasting relationships with prospective and current customers.
Source and deliver on-brand gifts and amenities for key contacts, tracking preferences to ensure every interaction feels considered and genuine.
Own the development and execution of Ford Energy’s merchandise program from concept through delivery.
Collaborate closely with the Ford Energy sales team to align customer experiences and merchandise with account priorities and key relationship-building milestones in the sales cycle.
Maintain records of customer preferences, relationship history, and past experiences to ensure continuity and consistency across every engagement.
Serve as a polished, responsive point of contact for customer experience logistics with well-developed professional etiquette at every touchpoint.
Identify, negotiate with, and manage merchandise and experience vendors to ensure detail-perfect and cost-effective execution.
Track and manage budgets for customer experiences, gifting, and merchandise, ensuring smart use of resources.

Requirements

What you’ll need

5+ years of experience in high-touch client relations, ideally supporting corporate or B2B relationships.
Bachelor’s degree in marketing, communications, business, hospitality, or related field.
Experience developing, sourcing, or managing branded merchandise or promotional products, including working directly with vendors on specifications, production, and delivery.
Track record of organizing seamless events, including site selection, booking, and vendor management, and day-of coordination.
Exceptional written and verbal communication skills, with professional etiquette suitable for engaging senior executives and high-value customers.
Experience building AI-native workflows.
A demonstrated ability to anticipate needs, catch small details others miss, and execute under pressure.
Comfort and creativity in working through a large, complex corporate structure to identify and secure resources, approvals, and access across business units.
Ability to represent the Ford Energy and Ford brand with polish and confidence, exercising sound judgment and discretion with high-profile customers.
Strong organizational skills to manage multiple concurrent experiences, merchandise projects, vendors, and timelines without dropping details.

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees, family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time