Customer Care Specialist

Golden Limousine International

Customer Care Representative providing personalized assistance with reservations and travel details at Golden Limousine International. Ensuring exceptional luxury service and client satisfaction in a fast-paced environment.

Posted 7/5/2026full-timeMilan • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering a concierge-level guest experience through personalized assistance and effective communication. Proficient in managing reservations and client profiles while maintaining a high standard of service in a fast-paced environment.

Highest-signal resume keywords

Exceptional Verbal Communication SkillsExceptional Written Communication SkillsProficiency In Microsoft Office SuiteHighly OrganizedLuxury Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation ManagementClient Profile ManagementService Contract PreparationDeposit ProcessingTravel Logistics Guidance

Soft Skills

Service-First MindsetMulti-Tasking AbilityPassion For Luxury Service

Tools & Technologies

Livery Coach Reservation SystemGoogle MapsOnline Search Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HospitalityLuxury ServiceTransportation Industry

About the role

Key responsibilities & impact

Deliver a concierge-level guest experience, providing personalized assistance with reservations, travel details, and account management
Answer phone calls, emails, and online inquiries promptly and with a service-first mindset
Manage reservations, build client profiles, and ensure accuracy within our Livery Coach reservation system
Offer expert guidance on availability, pricing, and travel logistics while maintaining a polished and professional tone
Process deposits, explain company policies, and prepare service contracts
Maintain seamless communication with chauffeurs, dispatchers, and clients to uphold our commitment to flawless execution

Requirements

What you’ll need

High school diploma or GED required
Hospitality, luxury service, or transportation industry experience preferred but not required
Exceptional verbal and written communication skills
Passionate about delivering luxury service
Highly organized with the ability to multi-task in a fast-paced, high-touch environment
Tech-savvy with strong typing skills; proficiency in Microsoft Office Suite and familiarity with Google Maps and online search tools
Reliable transportation and punctual attendance are essential

Benefits

Comp & perks

Opportunities for growth and career advancement within a respected company
All employees must pass a background check and drug screening