Customer Care Coordinator – Pain Management

InfuSystem

Customer Care Coordinator responsible for servicing customer accounts, processing orders, and maintaining files for InfuSystem's healthcare services. Working closely with Territory and Account Managers to improve patient care and pump utilization.

Posted 7/23/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management, including processing orders, maintaining customer files, and ensuring effective communication with field representatives. Proficient in handling customer inquiries and complaints while utilizing medical terminology knowledge to support pain management processes.

Highest-signal resume keywords

Customer Account ManagementOrder ProcessingMedical Terminology KnowledgeAttention to DetailCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer File MaintenancePump ProgrammingDocument RetrievalClinical Notes Management

Soft Skills

Customer ServiceProblem SolvingInterpersonal Communication

Tools & Technologies

Fax ServerMultiple Applications

Industry Keywords

Pain ManagementMedical Terminology

About the role

Key responsibilities & impact

Servicing assigned customer accounts
Maintaining existing customer files
Processing customer orders
Setting up new customers in our systems
Retrieving missing documents
Working with Territory Managers and Account Managers to grow and maintain territories
Reducing pending paperwork, obtaining Clinical notes, obtaining required missing documents, increasing pump utilization, and maintaining appropriate inventory of pumps at facilities
Monitoring usage of supplies and other consumables at appropriate accounts
Communicating with field representative(s) on a daily basis
Assigning/setup new customer accounts and maintaining existing customer files
Processing customer orders including intake, analyzing and processing of Purchase Orders
Working closely with Service teams to ensure proper pump programming
Receiving, researching and answering field representatives’ and customers’ inquiries and requests regarding accounts, products, rates, and services offered by the Company
Directing the pick-up of pumps and assisting Account Manager in obtaining paperwork
Handling customer complaints
Producing and submitting reports as requested by Management
Processing documents pertaining to Pain Management in fax server as required
Answering phones as required
Able to work out of multiple applications simultaneously
Attention to detail.

Requirements

What you’ll need

Bachelor's degree related field; or equivalent combination of education and experience.
Have medical terminology knowledge/background.

Benefits

Comp & perks

Health plan options that include an employer contribution
Health Savings Account
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Dental and Vision premiums covered by InfuSystem
401(k) with a specified Company Match
Life Insurance, STD & LTD
Employee Stock Purchase Program
Tuition Assistance
Generous Paid Time Off plan
Paid Parental Leave
Employee Assistance Program
Competitive Pay
Direct Deposit
Employee Referral Bonus