InfuSystem

Financial Planning and Analysis

• Managing and documenting assigned patient accounts, including outbound collection calls
• Responding to inbound patient inquiries with professionalism and empathy
• Resolving patient disputes related to outstanding balances
• Delivering excellent and considerate communication to patients
• Collaborating effectively with internal departments regarding patient accounts
• Meeting departmental goals and activity metrics
• Processing account adjustments, credits, and refunds in accordance with company policies
• Monitoring and maintaining assigned accounts
• Reviewing financial hardship requests
• Forwarding insurance information to RCM departments for updates
• Handling bankruptcy notifications and records requests
• Providing backup coverage for the reception desk during PTO, breaks, and lunches
• Demonstrating a basic understanding of insurance benefits
• Collecting on outstanding account balances
• Performing other related duties and completing assigned projects

Patient Financial Services Specialist