InfuSystem

Account Manager

• Primary function would be to focus on lead generation and prospect follow-up.
• Assist territory managers with current account administrative tasks
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Proficient knowledge of, and ability to navigate through, web-based search engines to generate business opportunities.
• Maintaining CRM accuracy and sales reporting
• Provide product information and basic quoting with the direction of the field sales team
• Strong communication and relationship building skills
• Organization and detail oriented
• Ability to create and utilize e-marketing and e-commerce to expand territory growth.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Accurately process customer transactions such as orders, quotes or returns.
• Provide inventory information on the availability of in-stock items.
• Proactively recommend items needed by customers to increase customer satisfaction and improve profitability.
• Educate customers about terminology, features and benefits or products to improve product related sales and customer satisfaction.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments.
• Setup and maintain customer files.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the sales team.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Present a professional image always to customers and vendors.
• Perform other duties as assigned

Account Manager – Device Solutions

Collections

• Monitor accounts receivable agings to ensure timely resolution of claims
• Ability to identify and report any trends causing future potential denials
• Ensure payment accuracy
• Must be able to interpret payer explanation of benefits (EOBs)
• Review payer denials, analyze accounts, and determine the next appropriate steps to achieve payment success
• This will include payer portal review and phone calls to payers
• Successful candidates will have the ability to clearly and concisely communicate the issues that they are seeing and request payer representatives to assist with resolution
• Conduct insurance reverification as needed through various eligibility tools
• Research, write, and submit appeals as appropriate
• Process third party payer correspondence, refunds, and adjustments
• Accurately and thoroughly document the pertinent collections activities in appropriate systems
• Respond to all patient inquiries timely
• Remain up to date on payer medical policy notices and changes
• Share information and ideas for process improvements with team
• Comply with all work instructions, policies, and behavioral expectations

Account Manager – Device Solutions

RCM Collections Specialist