NPWT Customer Care Coordinator

InfuSystem

Customer Care Coordinator for InfuSystem managing patient accounts and order processing. Servicing customer needs while ensuring accurate management of supplies and clinical support.

Posted 6/10/2026full-timeRemote • Kansas, Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts
Qualifying new clients by reviewing patient orders and clinical notes
Reviewing patient paperwork to ensure it is complete and accurate
Initiating initial calls to patients to establish relationships, ensure receipt of pump and supplies
Initiating scheduled follow-up calls with patients to monitor pump usage and supply needs
Reviewing records and working with wound care nurse to determine ongoing need for pump when applicable
Ordering home wound care supplies to be delivered to patients
Monitoring usage of supplies and other consumables at the account
Processing customer and patient orders
Handling customer and patient complaints
Producing and submitting reports as requested by Management
Processing documents in fax server as required
Answering phones as required
Other duties as assigned

Requirements

What you’ll need

Associates degree (AA) related field or equivalent combination of education and experience
Previous work experience with Negative Pressure Wound Therapy preferred
Strong work ethic
Sound judgment
Proven written and verbal communication skills
Natural curiosity to pursue issues and increase expertise
Pursue and design innovative analytical performance metrics
The courage to promote and defend ideas and analyses
Passionate about InfuSystem and serving customers and patients
Strives to make an impact on improving our business processes and results
Exemplary honesty and integrity
Ability to collaborate effectively and work selflessly as part of a team
Knowledge of Medicare DME Guidelines is a plus

Benefits

Comp & perks

Health plan options that include an employer contribution
Health Savings Account
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Dental and Vision premiums covered by InfuSystem
401(k) with a specified Company Match
Life Insurance, STD & LTD
Employee Stock Purchase Program
Tuition Assistance
Generous Paid Time Off plan
Paid Parental Leave
Employee Assistance Program
Competitive Pay
Direct Deposit
Employee Referral Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Negative Pressure Wound Therapyorder processingcustomer account managementreport productiondocument processing

Soft Skills

strong work ethicsound judgmentwritten communicationverbal communicationnatural curiosityinnovative thinkingcourage to promote ideasimpact-drivenhonestyteam collaboration

Certifications

Associates degree (AA)