Account Manager

InfuSystem

Account Manager managing customer accounts and operations for InfuSystem's outpatient ambulatory pump program. Responsible for growing territories and providing superior customer service with frequent site visits.

Posted 7/3/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Be responsible for the non-clinical services included with the InfuSystem Outpatient Ambulatory Pump Program.
Coach facility staff to improve workflow issues with patient information, ambulatory infusion pumps inventory, and supply inventory within assigned geography
Function as an initial point of contact and escalate clinical issues via internal process as needed
Promote New Product Initiatives within assigned active accounts
Travel within territory
Collaborate with co-workers to achieve monthly shared sales/process goals
Provide top-quality service to customers by managing deployed pump fleet at each facility
Identify and rectify patient information issues with customers
Monitor usage of supplies and other consumables at appropriate accounts
Communicate with team members daily
Handle customer complaints and find solutions
Produce and submit reports as requested by InfuSystem Management team

Requirements

What you’ll need

Bachelor’s degree (B. A.) in Nursing from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
4+ Years of Account Management Experience (preferred)
Proficient knowledge of Microsoft Office products, specifically Excel
CRM experience preferred
Strong telephone and email skills
Professional, organized, detail-oriented
Ability to multi-task
Ability to write routine reports and correspondence
Current valid driver’s license
Dependable automobile and insurance

Benefits

Comp & perks

Medical, Dental, Vision
Health Savings Account (HSA)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Dental and Vision premiums covered by InfuSystem
401(k) with a specified Company Match
Life Insurance, STD & LTD
Employee Stock Purchase Program
Tuition Assistance
Generous Paid Time Off plan
Paid Parental Leave
Employee Assistance Program
Competitive Pay
Direct Deposit
Employee Referral Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementWorkflow ImprovementInventory ManagementPatient Information ManagementReport Production

Soft Skills

Communication SkillsOrganizational SkillsDetail-OrientedMulti-TaskingProblem-Solving

Certifications

Bachelor’s Degree in NursingValid Driver’s License