Customer Service Associate

Fuze Health

Customer Service Associate supporting healthcare operations at Fuze Health. Conducting patient calls and coordinating care with a focus on excellent service.

Posted 7/7/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in electronic medical records and effective communication skills, while providing exceptional customer service in a healthcare setting. Capable of working independently and collaboratively within a patient care team to ensure high-quality service delivery.

Highest-signal resume keywords

Electronic Medical Records (EMR) ProficiencyCustomer Service SkillsHealthcare-Related Customer Support ExperienceMedical Assistant Certificate/DiplomaTelehealth Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SkillsProblem SolvingAppointment SchedulingPatient Care CoordinationStandard Operating Procedures

Soft Skills

Effective CommunicationTeam CollaborationStress Management

Tools & Technologies

EMRSlackFive9

Certifications & Qualifications

High School Diploma or GEDMedical Assistant Certificate/Diploma

Industry Keywords

Patient CareHealthcareTelehealthCustomer Support

About the role

Key responsibilities & impact

Conducting outbound calls to reach patients recently discharged from the ER
Support inbound calls from patients interested in our program
Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
Assist with admin tasks to support patient care coordination
Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

Requirements

What you’ll need

Strong computer skills and knowledge of electronic medical records
Ability to speak and write effectively at a high school graduate level
Ability to solve problems and identify solutions
Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations
Ability to work independently as well as an integral part of the patient care team
Ability to follow instructions and standard operating procedures
High School Diploma or GED equivalent
Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).
1-2 years experience with healthcare-related customer support
Experience in Telehealth (preferred)

Benefits

Comp & perks

dental, vision, and multiple group medical plans to choose from
401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA) and health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays, (2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
Lifestyle Spending Account allowance each month