Fuze Health

Client Services Representative

• Act as the main point of contact for hospice clients, fostering trust and long-term partnerships.
• Understand client needs and recommend pharmacy solutions that align with hospice care goals.
• Drive client retention through proactive engagement and strategic support.
• Identify and recommend pharmacy partners and solutions that meet hospice requirements.
• Ensure alignment between hospice protocols and Fuze services, including formulary management and cost-containment strategies.
• Collaborate with internal clinical pharmacists to validate clinical appropriateness of solutions.
• Coordinate implementation of new hospice groups, ensuring smooth onboarding and education.
• Work with internal teams (clinical, billing, operations) to support accurate claims processing and service delivery.
• Address and resolve client inquiries, escalations, and service concerns promptly.
• Review hospice utilization data and medication spend to identify trends and opportunities.
• Prepare and present quarterly business reviews with actionable recommendations.

Account Manager, Client Services

Analyst

• Install, configure, and maintain Microsoft SQL Server environments across versions ranging from SQL Server 2008 through 2022 and beyond
• Administer and optimize AWS-based database environments, including Amazon RDS for SQL Server and EC2-hosted instances
• Design, deploy, and troubleshoot SSIS packages to support complex data integration, transformation, and reporting workflows
• Monitor database performance using tools such as SQL Profiler and Dynamic Management Views (DMVs); analyze and optimize queries and execution plans to improve system efficiency
• Implement and manage high-availability solutions including Always On Availability Groups, log shipping, and backup/restore strategies to meet defined RPO/RTO objectives
• Ensure all database systems comply with HIPAA regulations and internal security standards to protect sensitive patient health information
• Develop and maintain PowerShell and T-SQL scripts to automate routine database maintenance, monitoring, and health checks
• Partner with engineering, analytics, and operations teams to support data-driven initiatives and ensure system reliability
• Stay current with emerging database technologies and best practices; contribute to ongoing improvements in infrastructure and processes

Database Analyst

Sales

• Strategic Market Expansion: Own the commercial strategy for the Health Plan vertical. Identify, map, and penetrate top-tier Payers (National & Regional) to secure new logo acquisition and long-term strategic partnerships.
• Executive-Level Consultative Selling: Move beyond transactional selling to lead complex, consultative engagements with C-Suite stakeholders (CMO, CPO, VP of Quality/Stars). You will translate clinical capabilities into financial value propositions (ROI, Cost of Care reduction).
• Complex Deal Orchestration: Lead the entire commercial lifecycle for multi-year, multi-million dollar contracts. This includes leading RFP strategy, pricing architecture, and contract negotiations involving Legal, Finance, and Clinical teams.
• Voice of the Market: Act as the strategic link between the market and internal stakeholders. Provide high-level intelligence to Product, Marketing, and Clinical Operations to refine our solutions for the Payer market.
• Revenue Predictability: Own the forecast for your vertical. Build and maintain a qualified pipeline that supports aggressive year-over-year growth targets, providing transparency and accuracy to executive leadership.
• Industry Thought Leadership: Represent Fuze Health at major industry conferences (AHIP, HLTH, ViVE) and serve as a subject matter expert on at-home diagnostics and preventative screening trends.

VP, Enterprise Sales – Fuze Services

Customer Success Manager

• Lead and manage trusted client relationships - acting as a primary point of contact for customer inquiries and escalations, ensuring timely responses and as a trusted advisor to ensure client health and strategic alignment.
• Oversee the customer lifecycle, from strategic onboarding through retention - providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
• Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
• Pioneer and execute strategies to maximize customer satisfaction and retention, actively identifying opportunities for upselling and cross-selling.
• Drive alignment for client success initiatives across cross-functional teams, ensuring they are integrated with and directly contribute to overall company growth objectives and strategies.
• Work closely with finance team partners to track and stay informed of account financial performance of assigned clients
• Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service
• Track, analyze, and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes and strategic, data-backed recommendations for performance and outcome improvement.

Account Manager, Client Services

Database Analyst

VP, Enterprise Sales – Fuze Services

Client Success Manager