Fuze Health

Sales

• Strategic Market Expansion: Own the commercial strategy for the Health Plan vertical. Identify, map, and penetrate top-tier Payers (National & Regional) to secure new logo acquisition and long-term strategic partnerships.
• Executive-Level Consultative Selling: Move beyond transactional selling to lead complex, consultative engagements with C-Suite stakeholders (CMO, CPO, VP of Quality/Stars). You will translate clinical capabilities into financial value propositions (ROI, Cost of Care reduction).
• Complex Deal Orchestration: Lead the entire commercial lifecycle for multi-year, multi-million dollar contracts. This includes leading RFP strategy, pricing architecture, and contract negotiations involving Legal, Finance, and Clinical teams.
• Voice of the Market: Act as the strategic link between the market and internal stakeholders. Provide high-level intelligence to Product, Marketing, and Clinical Operations to refine our solutions for the Payer market.
• Revenue Predictability: Own the forecast for your vertical. Build and maintain a qualified pipeline that supports aggressive year-over-year growth targets, providing transparency and accuracy to executive leadership.
• Industry Thought Leadership: Represent Fuze Health at major industry conferences (AHIP, HLTH, ViVE) and serve as a subject matter expert on at-home diagnostics and preventative screening trends.

VP, Enterprise Sales – Fuze Services

Customer Success Manager

• Lead and manage trusted client relationships - acting as a primary point of contact for customer inquiries and escalations, ensuring timely responses and as a trusted advisor to ensure client health and strategic alignment.
• Oversee the customer lifecycle, from strategic onboarding through retention - providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
• Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
• Pioneer and execute strategies to maximize customer satisfaction and retention, actively identifying opportunities for upselling and cross-selling.
• Drive alignment for client success initiatives across cross-functional teams, ensuring they are integrated with and directly contribute to overall company growth objectives and strategies.
• Work closely with finance team partners to track and stay informed of account financial performance of assigned clients
• Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service
• Track, analyze, and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes and strategic, data-backed recommendations for performance and outcome improvement.

Client Success Manager

Marketing

• Support the tactical rollout of the unified Fuze Health brand across internal and external materials, ensuring consistent messaging and visual identity.
• Ensure marketing materials align with brand guidelines by reviewing assets and coordinating updates.
• Plan and execute integrated marketing campaigns across email, social media, and digital channels to support brand awareness and demand generation initiatives.
• Create and manage content across multiple formats, including newsletters, marketing collateral, web copy, and social media posts.
• Maintain and update the marketing and communications calendar to ensure consistent and timely messaging across client- and market-facing channels.
• Plan and execute logistics for trade shows, webinars, and the annual client conference, ensuring strong brand representation and a seamless attendee experience.
• Support client engagement programs such as quarterly webinars and branded promotional items for clients and prospects.
• Assist with execution of the annual marketing plan and help track budgets for events, advertising, and sponsorships.
• Create and update internal marketing assets and presentations to support cross-functional teams and reinforce brand consistency.
• Manage content updates and user access for the client portal, coordinating with developers to ensure content remains current and on-brand.

Marketing Manager

Operations

• Lead and oversee corporate business service functions, including administrative support and ancillary services
• Manage business resilience and shared services to ensure operational continuity and efficiency
• Direct project management efforts, working with cross-functional teams to plan, execute, and monitor projects
• Collaborate with stakeholders to define project goals, requirements, and success criteria
• Monitor project timelines and milestones, identifying and mitigating risks to project delivery
• Ensure adherence to quality standards and regulatory requirements throughout the project lifecycle
• Conduct performance reviews, provide feedback, and support the professional development of team members
• Serve as point of contact for escalated project issues and provide timely resolutions
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness

Senior Operations Manager

Program Manager

• Support the day-to-day execution of assigned customer programs, ensuring alignment with contractual, regulatory, and operational expectations
• Coordinate with cross-functional stakeholders (Operations, Product, Engineering, Care, Compliance) to ensure smooth delivery of program requirements
• Track program performance metrics and prepare recurring reports, surfacing trends, risks, and opportunities for improvement
• Assist in the development of project plans, timelines, and documentation for new or expanding programs
• Identify and escalate program risks or blockers, participating in solutions that protect service quality and patient experience
• Maintain clear communication channels with internal teams and external partners as directed by senior program leadership
• Support process improvements by documenting workflows, gathering requirements, and participating in retrospective reviews
• Ensure program documentation, SOPs, and trackers remain accurate and up to date

Associate Customer Program Manager

• Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses.
• Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
• Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
• Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling.
• Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies.
• Work closely with finance team partners to track and stay informed of account financial performance of assigned clients.
• Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service.
• Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes.

• Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle.
• Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards.
• Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals.
• Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues.
• Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives.
• Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows.
• Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities.
• Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth.
• Contribute to long-term program strategy, roadmap planning, and expansion opportunities.

Customer Program Manager

Account Executive

• Proactively identify and engage prospective enterprise clients (Employers 10,000+ lives, Health Plans) through strategic outreach, networking, and partnership with a focus on new logo acquisition.
• Lead the end-to-end sales process, including initial discovery and qualification, solution presentation, product demonstrations, and business case development.
• Skillfully manage a complex, multi-stakeholder sales motion, building consensus and relationships with C-level executives, HR/Benefits leaders, and clinical/procurement teams.
• Build and manage a robust sales pipeline to consistently meet and exceed quarterly and annual quota targets.
• Maintain meticulous and accurate records of all sales activities, opportunities, and forecasts in Salesforce.
• Lead the development of RFP responses, proposals, and commercial terms, and partner with legal and finance teams to drive contract negotiations to successful completion.
• Develop a deep understanding of the LGC product portfolio, the competitive landscape, and the specific health/wellness needs of our enterprise clients.
• Partner with internal teams (Marketing, Product, Implementation, Clinical) to provide market feedback and ensure a seamless sales and onboarding experience for new clients.