Director, Central Operations

Fuze Health

Director of Central Operations at Fuze Health managing patient operations teams and executing operational excellence. Overseeing performance growth and operational performance in a digital health environment.

Posted 7/16/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesLead💰 $153,000 - $192,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in managing patient operations teams within pharmacy services and health tech sectors, with a focus on operational excellence and data-driven decision-making. Proficient in implementing programs that enhance patient experience and drive business transformation in compliance-intensive environments.

Highest-signal resume keywords

10+ Years Leadership ExperiencePatient Operations ManagementCRM and EMR Systems ExpertiseOperational Excellence in PharmacyData Analysis for Staffing Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Operations ManagementProgram ImplementationData AnalysisResource AllocationOperational Performance Measurement

Soft Skills

Excellent Communication SkillsOrganizational PlanningEmployee Engagement

Tools & Technologies

CRM SystemsEMR SystemsAutomated Dispensing PlatformsAPI-Integrated Platforms

Industry Keywords

Pharmacy ServicesDigital HealthHealth TechCompliance-Intensive EnvironmentOmni-Channel Support

About the role

Key responsibilities & impact

manage a team of patient operations managers
work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
oversee the performance and growth of the Patient Operations Care team
establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
lead operational excellence across central fill pharmacy networks and courier delivery operations
establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Requirements

What you’ll need

10+ years of progressive leadership experience in pharmacy services, digital health, or health tech sectors
proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment
mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth
experience managing omni-channel support (email, text, etc.)
deep understanding of CRM and EMR systems, TPOS a plus
strong organizational planning skills
ability to navigate ambiguity in a rapidly evolving market
excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders
preferred: experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms

Benefits

Comp & perks

dental, vision, and multiple group medical plans to choose from
a 401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA) and health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month