Health Care Assistant

Fuze Health

Healthcare Assistant delivering remote patient testing support for Fuze Health. Providing screening results and clinical assistance through phone, chat, and email.

Posted 8/10/2026full-timeRemote • Florida, Ohio • 🇺🇸 United StatesJunior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication and care delivery through various channels, including telephone, chat, and email, while adhering to HIPAA guidelines and standard operating procedures. Possesses strong organizational and time management skills to effectively manage patient interactions and clinical escalations.

Highest-signal resume keywords

Clinical ExperienceTelehealth ExperiencePatient CommunicationOrganizational SkillsHIPAA Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical ExperiencePatient Interaction RecordingTelehealth CommunicationSample Collection KnowledgeDecision-Making Abilities

Soft Skills

Effective CommunicationOrganizational SkillsTime ManagementEmpathyProfessionalism

Tools & Technologies

Online Communication ToolsPatient Records Systems

Industry Keywords

HealthcareCall Center ExperiencePatient CareHIPAA GuidelinesClinical Escalation

About the role

Key responsibilities & impact

Provide patients with results on sexually transmitted infections, cancer screening, hormone testing, or general health screening via telephone, chat, and email
Serve as a primary contact for results and clinical escalations
Follow scripts outlined by a clinical team lead
Identify and escalate clinical questions to the team lead
Adhere to client program requirements and standard operating procedures
Respond to inbound patient calls regarding the testing process, specific tests, and sample collection
Provide a comfortable and safe environment for patients to discuss concerns and ask questions via telephone, asynchronous chat, and email
Record patient interactions accurately and consistently in patient records
Adhere to HIPPA guidelines
Communicate effectively and professionally with all team members

Requirements

What you’ll need

Skilled at using online tools and technology to deliver care and communicate with patients
Must be willing to undergo a background check
Minimum 1 year of clinical experience working in a medical office, clinical call center, or hospital
Clinicians passionate about providing high-level patient care in a fast-paced setting
Telehealth experience is a plus
Previous inbound/outbound call center experience, preferably in healthcare, is a plus
Exceptional organizational and time management skills with sound decision-making abilities
Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods
Ability to stoop, bend, and reach for equipment and supplies
Ability to perform frequent repetitive wrist, hand, and finger motions required to operate a computer
Ability to lift, carry, push, pull, and move light objects up to 20 pounds
Ability to communicate effectively through verbal interactions, discern auditory information, and visually perceive details
Must be authorized to work for any employer in the U.S.

Benefits

Comp & perks

Dental insurance
Vision insurance
Multiple group medical plans
401(k) retirement savings plan
Group life insurance
Accidental death and dismemberment (AD&D) insurance
Flexible spending account (FSA)
Health savings account (HSA)
Commuter benefits
Employer-paid short-term disability (STD) insurance
Employer-paid long-term disability (LTD) insurance
Supplemental spouse life insurance
Legal insurance
Employee assistance program
Home health testing kits
Fertility medication discount program
Flexible vacation time
Accrued paid sick time
10 paid holidays
2 floating holidays for full-time non-exempt employees
8 weeks of paid parental leave for eligible employees
Additional paid weeks for the birthing parent
4 weeks paid caregiver leave
Lifestyle Spending Account allowance each month