Member Services Executive

Fuze Health

Member Service Executive at Fuze Health assisting with healthcare inquiries and program enrollments. Responsible for member communication and collaboration with clinical teams.

Posted 7/17/2026full-timeRemote • Florida, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and collaboration skills while providing support in a fast-paced healthcare environment. Proficient in utilizing technology and tools such as Salesforce and Google tools to enhance member experience and operational efficiency.

Highest-signal resume keywords

Inbound/Outbound Call Center ExperienceSalesforce ProficiencyGoogle Tools KnowledgeCritical Thinking SkillsEmpathy and Supportive Interaction

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

System DocumentationProgram Improvement RecommendationsTest System EnhancementsTechnical Support ExperienceAccount Setup Assistance

Soft Skills

Excellent Organizational SkillsWritten and Verbal Communication SkillsCollaboration SkillsProblem-Solving SkillsAbility to Work Independently

Tools & Technologies

Amazon ConnectSalesforceGoogle Tools

Industry Keywords

Healthcare IndustryClinical SupportStandard Operating ProceduresMember SupportProgram Guidelines

About the role

Key responsibilities & impact

Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test results
Make outbound calls to enroll members in programs
Respond to email inquiries
Complete system documentation to ensure that member records are complete and accurate
Collaborate with the clinical team to ensure that all members receive the applicable clinical support as determined by the program guidelines and operations best practices
Adhere to all client program requirements and guidelines as part of standard operating procedure, make recommendations for program improvements
Test system enhancements and new features to ensure they meet Care Team requirements
Make recommendations for improving standard operating procedures and best practices for the Care Team
Contribute to a positive team environment through collaborative and supportive interactions with all
Meet company objectives by helping out with other special projects or assignments

Requirements

What you’ll need

Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry
Bachelor's Degree or equivalent work experience
High level of comfort with technology and working knowledge of Google tools
Previous role in tech support a plus
Working knowledge of Amazon Connect platform a plus
Experience using Salesforce
Ability to work independently in a fast paced, high growth, virtual environment
Excellent organizational, written and verbal communication skills
Critical thinking and problem-solving skills
Excellent collaboration skills and ability to work within a team
Natural ability to demonstrate empathy and inherent desire to help others

Benefits

Comp & perks

dental, vision, and multiple group medical plans to choose from
401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA) and health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
2 floating holidays for full time non-exempt employees
8 weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month