Customer Service Manager

Origami Risk

Customer Service Department Manager leading, inspiring, and driving operational excellence at Meijer locations. Engaging with team members and managing operations in various Michigan stores.

Posted 7/22/2026full-timeBenton Harbor • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and communication skills to effectively manage team development, operational accountability, and financial performance. Possesses a thorough understanding of retail operations, compliance, and merchandising strategies to drive sales and foster an inclusive environment.

Highest-signal resume keywords

Bachelor's DegreeRetail/Grocery ExperienceProgressive Leadership ExperienceFinancial AnalysisInclusive Environment Commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisStatistical Information AnalysisOperational AccountabilityMerchandising StrategyBudget Management

Soft Skills

Clear CommunicationTeam DevelopmentCoaching and FeedbackTalent IdentificationCandid Discussions

Industry Keywords

Retail OperationsCustomer ServiceSafety ComplianceDiverse Talent PipelineSales Maximization

About the role

Key responsibilities & impact

Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Minimum 4+ years of retail/grocery or customer service experience
Progressive leadership experience preferred
Demonstrated ability to communicate with team members in a way that provides clear and precise direction
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
Demonstrated ability to lead an organization that practices working safely at all times
A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share
A strong business acumen
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported

Benefits

Comp & perks

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth