Origami Risk

Customer Support

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

Customer Service Manager

Manager

Overnight Stocking Manager

• Coordinates assignment of colleagues to implementation projects and ongoing support accounts
• Manages individual team member workloads
• Intervenes and maintains contact in difficult client situations to drive projects to a successful conclusion
• Accountable for meeting profitability and efficiency standards for client delivery
• Ensures that all team members record hours worked in accordance with Origami's time entry policy
• Ensures team members have the necessary tools, knowledge, skills to execute upon assigned deliverables
• Maintains service team assignments in Salesforce
• Accountable for ongoing quality of the data that drives service team metrics and for senior management reporting
• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions
• Identifies potential scope creep / out-of-scope work and escalates to Project Manager
• Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing
• Records hours worked in accordance with Origami's time entry policy
• Facilitates the execution of strategic and tactical initiatives throughout the year
• Provides innovative ideas for ongoing improvement and evolution of the service model
• Identifies and coordinates additional training opportunities for team members
• Responsible for daily performance management of team members
• Completes team member performance evaluations and manages the performance review and compensation process for their team members
• Provides coaching and oversight of each team member to ensure productivity and quality
• Acts as a mentor to less experienced Origami colleagues
• Assists with the training and onboarding of new Origami colleagues

Manager, Professional Services

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team members as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

General Merchandise Department Manager

• Engage with team members in span of care for onboarding, training, and coaching
• Identify talent and engage in career discussions for team member staffing
• Accountability for area operations and financial results
• Drive safety and compliance throughout the store
• Ensure Team Leaders and Leads provide guidance and assign daily work assignments

Food Department Manager

Events

• Ensures a safe and secure environment for customers, team members, and vendors.
• Responsible for investigating of internal and external theft, to include ORC (Organized Retail Crime) activity.
• Seeks best practices and continuous improvement in all aspects of Asset Protection and safety.
• Visually inspects building exterior/parking lot to ensure potential hazards are mitigated.
• Conducts walking inspections of backroom and sales floor.
• Reviews cashier exception reports.
• Conducts internal theft surveillance.
• Reviews theft activity reports and follows up as necessary.
• Conducts shoplifting surveillance.
• Reports safety hazards to Store Leadership.
• Tests and inspects camera equipment for effective operation.
• Reviews alarm system printer for suspicious activity.
• Participates in apprehension of those in violation of the law.
• Engages in extensive documentation and report writing.
• Testifies in criminal court and/or civil court proceedings.
• Adheres to all safety practices, principles, guidelines and policies.
• Performs other duties as required.

Loss Prevention Detective

Program Manager

• Owns end-to-end delivery of internal, cross-functional strategic initiatives from planning through implementation.
• Applies deep understanding of the business to shape project scope, sequencing, and priorities.
• Translates strategic objectives into clear scope, milestones, and success criteria.
• Drives momentum, execution, and decision-making across teams.
• Escalates quickly when project objectives and or timelines are at risk.
• Quickly develops context on business goals, financial drivers, and operational constraints.
• Frames options and recommendations for senior leaders, clearly articulating implications and tradeoffs.
• Applies strong business judgment to shape high-level stakeholder concepts into executable initiatives with clear scope, timelines, milestones, and outcomes.
• Partners closely with senior leaders and functional owners to align expectations and drive progress.
• Facilitates cross-functional working sessions and decision forums.
• Delivers concise, executive-ready updates focused on outcomes, risks, and decisions needed.
• Serves as a trusted thought partner to leaders on execution strategy.
• Serves as a business user expert and creates and maintains standards, best practices, and governance for the internal project management tool, Asana.
• Supports departments in maintaining healthy well-run project portfolios.

Program Manager – Strategic Initiatives

Salesforce Administrator

• Owns Salesforce configuration changes, including (but not limited to): Workflows, fields, page layouts, record types, custom settings, dashboards, and reports and more.
• Designs complex automations, integrations, and scalable solution and architecture using Flow & Apex.
• Supports CPQ architecture, including product catalog, pricing rules, bundles, and approvals.
• Own intake, prioritization, and delivery of Salesforce and Revenue Systems requests across stakeholders
• Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, installed package licenses, public groups and more.
• Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Manage sandbox environments, deployments, and release coordination (UAT, production)
• Documents processes, including error reports and changes to field history tables.
• Partner closely with Sales, Finance, Legal, and Customer Success to design scalable, business-driven solutions with effective communication.
• Stays current on all Salesforce releases and works with Salesforce Developer(s) to ensure system maintenance is up to date and Salesforce best practice is being properly followed.
• Drive user adoption through documentation, training materials, and enablement sessions
• Develops Salesforce User training and creates supporting training materials.
• Identify opportunities to improve efficiency, reduce manual work, and enhance user experience
• Support integrations between Salesforce and GTM systems, including but not limited to: ZoomInfo, LinkedIn Sales Navigator, Marketo, LeanData, Certinia, Ironclad, Conga and others

Senior Salesforce Administrator – Revenue Operations

DevOps Engineer

• Defines and implements an enterprise-wide DevOps strategy aligned with business objectives and technology roadmap, specifically focusing on Microsoft applications on AWS with containers and EKS.
• Drives the adoption of DevOps principles and practices (CI/CD, Infrastructure as code, continuous monitoring, etc.) across the platform.
• Establishes and maintains high standards for security, compliance, and governance within the DevOps environment.
• Stays up to date on the latest trends and best practices in DevOps, cloud technologies, containerization, and Microsoft application development.
• Champions the adoption of AI-powered developer and operations tools (e.g., AI coding assistants, AIOps, intelligent observability) to automate routine work and accelerate engineering velocity across the platform.
• Builds and leads a high-performing DevOps team with expertise in Microsoft technologies, AWS cloud infrastructure, containers, and EKS services.
• Fosters a collaborative, inclusive, and high-growth environment within the team.
• Defines clear performance goals, provide regular feedback, and conduct performance reviews for team members.
• Completes team member performance evaluations and manages the performance review and compensation process for their team members.
• Cultivates an AI-forward team culture by promoting responsible use of AI tools, sharing best practices, and upskilling team members to amplify productivity and reduce toil.
• Oversees day-to-day cloud operations across AWS environments, ensuring high availability, performance, and cost efficiency of the SaaS platform.
• Establishes and enforces operational standards for monitoring, alerting, incident response, and on-call rotations to meet defined SLAs and SLOs.
• Drives capacity planning, resource optimization, and FinOps practices to manage cloud spend while supporting business growth.
• Collaborates with Engineering and Support teams to streamline release management, change management, and production readiness processes.

Director of DevOps

Security Engineer

• Conduct advanced penetration testing and vulnerability assessments on our products and infrastructure.
• Develop and deploy realistic attacks to test security defenses.
• Develop and maintain security documentation, including policies, procedures, and guidelines.
• Carry out controlled attacks to evade detection, simulate real-world attacks to exploit potential weaknesses.
• Prepare and deliver technical reports to internal stakeholders
• Perform vulnerability assessments, triage and provide prescriptive remediation for identified vulnerabilities
• Assist in incident response and forensic analysis when security incidents occur.
• Collaborate with development teams to integrate security best practices into the software development lifecycle.
• Stay current on exploitation and post-exploitation techniques and incorporate them into the penetration testing

Product Security Engineer

Data Analyst

• Develops, manages, and optimizes BI solutions, including data models, dashboards, and reports.
• Acts as owner of company wide data warehouse in regard to maintenance, availability of systems data, and coordination of data integration engineers when needed.
• Works with stakeholders, including cross departments, to gather and document requirements for BI projects, enhancements, and reporting.
• Utilizes data visualization, statistical analysis, and reporting skills to present data to stakeholders in a meaningful way.
• Uses data analysis techniques to extract information and identify patterns or trends.
• Builds reports and reconcile to system data, on both a regular cadence and ad-hoc requests.
• Develops and maintains documentation of data sources, models, and processes.
• Provides training and support to end-users on BI tools and reports.
• Stays current with BI industry trends and best practices.
• Applies basic development skills working with Python, SQL Queries, etc. to extract business insights around finance, business operations and more.
• Analyzes data and uses problem-solving skills to present key insights and recommendations to various stakeholders.
• Utilizes ticketing and project management software to set, meet, and communicate deadlines and progress on assigned projects.

Origami Risk

Customer Service Manager

Overnight Stocking Manager

Manager, Professional Services

Overnight Stocking Manager

General Merchandise Department Manager

Food Department Manager

Loss Prevention Detective

Program Manager – Strategic Initiatives

Senior Salesforce Administrator – Revenue Operations

Director of DevOps

Product Security Engineer

Senior Corporate Data Analyst

Retail Food Department Manager

Retail Food Department Manager

Overnight Stocking Manager