Origami Risk

Business Analyst

• Identifies detailed requirements scope, involving business areas and any related stakeholder analysis.
• Elicits and documents client business, functional, and non-functional requirements.
• Facilitates requirements discussion with stakeholders.
• Owns requirements through the entirety of the project delivery lifecycle.
• Works with client to define and agree upon the requirements management plan to ensure that all requirements are elicited and documented in an efficient and timely manner.
• Partners with Solution Architect and Technical Consultants to discuss key points of interest for design and testing.
• Analyzes and evaluates the business requirements to identify potential product gaps and impacts to processes.
• Participates in solution design review meetings and demos to confirm solutions meet the defined requirements.
• Serves as liaison between client business stakeholders and project team with respect to requirements.
• Provides support and clarity for requirements to Solution Architect and project team.
• Collaborates with Service and Operations to establish and maintain business analysis processes, methods, tools, artifact, documentation, and training materials.
• Assists with pre-sales and expanded sales engagements, including requirements gathering and providing subject matter expertise.
• Collaborates with product, development, service, and operations to establish and maintain design and configuration best practices, reusable standard configurations, documentation, and training materials.
• Provides insight and feedback on product roadmap.
• Acts as a mentor to less experienced Origami colleagues.
• Assists with the training and onboarding of new Origami colleagues.

Insurance Business Analyst

Analyst

• Supports all commercial related activities including, but not limited to, deal structuring, pricing, contract review, approvals for offers, and provides overall support to field sales for quoting purposes
• Ensures deals are structured and processed efficiently and correctly, aligning to company policies
• Handles day-to-day queries from groups including Sales, Account Management, and Management teams using pricing tools and/or the CRM system
• Resolves problems through research, collaborating with internal support teams, to identify the appropriate tools for success
• Maintains data quality for Origami’s internal systems, ensuring that the CRM provides accurate and up-to-date information
• Runs analyses on Origami’s product offerings and pricing, finding insights to improve standard processes

Deal Desk Analyst

Manager

• Manages the day-to-day health of the client relationships within their project portfolio
• Ensures customer satisfaction targets are met for in-flight projects
• Supports and drives the actions of project team members, with authority to make resourcing decisions, in-line with defined process & protocol and in collaboration with senior leadership
• Manages resource allocations and collaborates with the PM and resource managers across the business to ensure the project is staffed for successful, on-budget execution
• Serves as the project owner and primary point-person with the client, involved third parties, and other key stakeholders
• Stewards and governs the project per defined processes to ensure success and mitigate risks through all phases of the project lifecycle, including scoping & requirement gathering, design, technical delivery, testing, go-live, and transition to post-implementation
• Intervenes and escalates with urgency and rigor when encountering a difficult client situation, technical limitation, cost overrun, etc.; course-corrects projects to get them back on plan
• Provides consultative guidance and functional and domain expertise (SME) to the client, third parties, and project team
• Ensures project delivery meets or exceeds established profitability and efficiency targets
• Maintains high standards of data quality to drive service team performance metrics and inform accurate executive reporting
• Manages change control and scope creep by partnering with PMs and technical resources to ensure scope increases are estimated, documented, and communicated to clients, and reflected in all project budget calculations.
• Serves as Deputy Director in ESC, shaping the project narrative and guiding client engagement and decision-making.
• Collaborates with PMs to ensure ESC presentations are strategically crafted, with content finalized and circulated at least 24 hours in advance.
• Ensures technical delivery teams proactively provide PMs with accurate dependency details, estimates, and due dates.
• Intervenes when issues arise or escalations occur to drive timely corrective actions.
• Provides timely, constructive performance feedback, both verbally and in writing, to project team members, sharing insights with their people leaders as needed.
• Acts as the primary point of contact for client feedback related to individual performance, proactively addressing concerns or praise.
• Informs performance evaluations and calibrations where applicable.
• Coordinates and escalates product and development items relating to the projects within their portfolio, in-line with defined processes
• Makes decisions on the handling of approved Origami investments within published thresholds
• Manages and resolves conflict amongst team members and escalates to people managers as needed
• Identifies potential expanded sales opportunities and notifies and coordinates with the account management team
• Signs off on resource allocations for their assigned projects.
• Reviews and pre-approves project estimates before inception read-outs, and provides recommendations to the Director for final approval
• Provides innovative ideas for ongoing continuous improvement and evolution of the delivery model, processes, and professional services organization
• Records hours worked in accordance with Origami's time entry policy.

Engagement Manager

Content Writer

• Manages the full proposal and RFx response development process from initial review through final submission
• Effectively manages multiple projects simultaneously to meet external deadlines
• Analyzes RFx requirements to identify and document compliance or other gaps
• Develops project schedules, leading the efforts of subject matter experts (SMEs) and cross-functional contributors and ensuring on-time delivery
• Researches, writes, and edits clear, compelling, and compliant proposal content, utilizing a variety of information hubs and leveraging approved AI tools in accordance with team and company standards
• Collaborates effectively with diverse teams and stakeholders, ensuring smooth communication, timely inputs, and alignment with sales strategies and internal processes
• Prepares response packages, ensuring formatting consistency, branding alignment, and high-quality final deliverables
• Curates project-specific messaging and supplemental materials, ensuring they are captured and made available for reuse in future responses
• Maintains contextual understanding of revenue operations, product roadmap, and company-wide objectives
• Engages with curiosity and a growth mindset, supporting continuous improvement efforts and proposal quality standards
• Builds and maintains knowledge of prospects' objectives and our product/service offerings, and develops expertise in our value proposition

Senior Proposal Writer

Solutions Engineer

• Plans and leads initial solution design discovery sessions
• Responsible for the overall strategy and high-level design for implementation projects
• Designs, documents, and communicates architecture and solutions to client and Origami team members
• Communicates and transitions information gathered during pre-sales engagement to project team
• Partners with Sales Executives to plan and lead internal kickoff
• Provides guidance and direction on solution design, configuration, and best practices to Technical Consultants and other implementation team members
• Provides frequent strategic input to influence software and process evolution and improvement through scheduled meetings and interactions with leadership team
• Collaborates with product, development, service, and operations to establish and maintain design and configuration best practices, reusable standard configurations, documentation, and training materials
• Collaborates with product and development to provide insight and feedback on product roadmap
• Assists account management team with expanded sales engagements, including requirements gathering, solution design, system demos, scoping, level of effort assessment, and providing subject matter expertise
• Produces solution blueprint, where applicable
• Assists with configuration of the most complex solutions
• Performs unit testing of assigned deliverables
• Records hours worked in accordance with Origami's time entry policy
• Identifies potential scope creep / out-of-scope work and escalates to Project Manager
• Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing
• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions
• Acts as a mentor to less experienced Origami colleagues
• Assists with the training and onboarding of new Origami colleagues
• Depending on size and complexity of project and/or account, may also be assigned to perform duties of technical consultant, project manager, client success manager
• Assists with pre-sales engagements, including requirements gathering, solution design, and providing subject matter expertise
• Manages the service review process with the Sales team, including reviewing scope/services, hours estimate, and statement of work and maintains the service review fields in Salesforce
• Other duties as assigned

Associate Solution Architect

• Plans and leads initial solution design discovery sessions
• Responsible for the overall strategy and high-level design for implementation projects
• Designs, documents, and communicates architecture and solutions to client and Origami team members
• Communicates and transitions information gathered during pre-sales engagement to project team
• Partners with Sales Executives to plan and lead internal kickoff
• Provides guidance and direction on solution design, configuration, and best practices to Technical Consultants and other implementation team members
• Provides frequent strategic input to influence software and process evolution and improvement through scheduled meetings and interactions with leadership team
• Collaborates with product, development, service, and operations to establish and maintain design and configuration best practices, reusable standard configurations, documentation, and training materials
• Collaborates with product and development to provide insight and feedback on product roadmap
• Assists account management team with expanded sales engagements, including requirements gathering, solution design, system demos, scoping, level of effort assessment, and providing subject matter expertise
• Produces solution blueprint, where applicable
• Assists with configuration of the most complex solutions
• Performs unit testing of assigned deliverables
• Records hours worked in accordance with Origami's time entry policy
• Identifies potential scope creep / out-of-scope work and escalates to Project Manager
• Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing
• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions
• Acts as a mentor to less experienced Origami colleagues
• Assists with the training and onboarding of new Origami colleagues
• Assists with pre-sales engagements, including requirements gathering, solution design, and providing subject matter expertise
• Manages the service review process with the Sales team, including reviewing scope/services, hours estimate, and statement of work and maintains the service review fields in Salesforce
• Other duties as assigned

Solution Architect

Product Analyst

• Supports the Product Manager in executing and delivering on product roadmap commitments.
• Elicits complete business and functional requirements from various stakeholders/SMEs.
• Translates business requirements into technical requirements, including product features, integrations and solution templates.
• Documents requirements in the form of User Stories to create a shared understanding with Engineering teams.
• Develops, refines and documents other Product artifacts (Ex: Visual collaboration documents, Lucid Chart work flows, etc.)
• Facilitates requirements discussions using various elicitation methods.
• Assists with system design in partnership with Engineering, Design and Architecture teams ensuring the design meets the business needs and user experience.
• In conjunction with the Product Manager, ensures delivered User Stories meet the Epic’s definition of done.
• Performs functional testing to ensure delivery of quality software.
• Creates, updates and maintains Product and Release documentation (Release Notes/Videos, System Guides, etc.)
• Ensures backlog health meets the demands of the team as set/determined by Product Leadership.
• Acts as the subject matter expert for assigned system functional area representing needs of internal and external stakeholders.
• Ensures all defined product, development and service processes are followed and defined OLAs are met.
• Proactively adopts new tools that are introduced and collaborates with other teams to identify areas of improvement.
• Participates in Agile Ceremonies as directed by Product Manager.
• Champions and models Origami Risk’s values (Prioritize Clients’ Trust and Success, Innovate with an Entrepreneurial Spirit, Collaborate and Win as a Team)
• Other duties, as necessary

Consultant

• Configures the Origami Platform to meet client requirements
• Performs data conversion analysis, design, testing, control balancing, data clean up, mappings and resolves exception
• Tests Origami configuration and workflows against converted data to ensure data properly supports the configuration / workflows.
• Deploys and configures Origami standard data conversions and builds custom Excel data conversions using tools in Origami Admin UI.
• Designs and builds reports and dashboards to transform data into meaningful insights.
• Translates solution blueprint (if available) and high level architecture / design into detailed design for project team members to execute upon.
• Prepares training materials and conducts user training.
• Provides coaching and oversight of project team members to ensure productivity and quality.
• Identifies potential scope creep / out-of-scope work and escalates to Project Manager.
• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions.

Senior Technical Consultant – Billing

DevOps Engineer

• Leads post-incident investigations for the Site Reliability team.
• Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies.
• Drafts clear and insightful RCAs for customer delivery.
• Cross trains colleagues on how to best leverage observability tools during incident and performance investigations.
• Provides visibility to all stakeholders throughout the entire Site Reliability process.
• Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability.
• Develops client-focused dashboards/alerts to proactively identify performance challenges.
• Monitors and continuously improves our time to resolution metrics.
• Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations.
• Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns.
• Contributes to the development of automation tools to streamline incident response.
• Works proactively to prevent incidents and reduce their impact on our platform.
• Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms.
• Participates in on-call rotation with other team members as needed.
• Other duties as assigned.

Site Reliability Engineer

• Manages the day-to-day health of the client relationships within their project portfolio
• Ensures customer satisfaction targets are met for in-flight projects
• Supports and drives the actions of project team members, with authority to make resourcing decisions, in-line with defined process & protocol and in collaboration with senior leadership
• Manages resource allocations and collaborates with the PM and resource managers across the business to ensure the project is staffed for successful, on-budget execution
• Serves as the project owner and primary point-person with the client, involved third parties, and other key stakeholders
• Stewards and governs the project per defined processes to ensure success and mitigate risks through all phases of the project lifecycle, including scoping & requirement gathering, design, technical delivery, testing, go-live, and transition to post-implementation
• Intervenes and escalates with urgency and rigor when encountering a difficult client situation, technical limitation, cost overrun, etc.; course-corrects projects to get them back on plan
• Provides consultative guidance and functional and domain expertise (SME) to the client, third parties, and project team
• Ensures project delivery meets or exceeds established profitability and efficiency targets
• Maintains high standards of data quality to drive service team performance metrics and inform accurate executive reporting
• Manages change control and scope creep by partnering with PMs and technical resources to ensure scope increases are estimated, documented, and communicated to clients, and reflected in all project budget calculations.
• Serves as Deputy Director in ESC, shaping the project narrative and guiding client engagement and decision-making.
• Collaborates with PMs to ensure ESC presentations are strategically crafted, with content finalized and circulated at least 24 hours in advance.
• Ensures technical delivery teams proactively provide PMs with accurate dependency details, estimates, and due dates.
• Intervenes when issues arise or escalations occur to drive timely corrective actions.
• Provides timely, constructive performance feedback, both verbally and in writing, to project team members, sharing insights with their people leaders as needed.
• Acts as the primary point of contact for client feedback related to individual performance, proactively addressing concerns or praise.
• Informs performance evaluations and calibrations where applicable.
• Coordinates and escalates product and development items relating to the projects within their portfolio, in-line with defined processes.
• Makes decisions on the handling of approved Origami investments within published thresholds.
• Manages and resolves conflict amongst team members and escalates to people managers as needed.
• Identifies potential expanded sales opportunities and notifies and coordinates with the account management team.
• Signs off on resource allocations for their assigned projects.
• Reviews and pre-approves project estimates before inception read-outs, and provides recommendations to the Director for final approval.
• Provides innovative ideas for ongoing continuous improvement and evolution of the delivery model, processes, and professional services organization.
• Records hours worked in accordance with Origami's time entry policy.