Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Responsible for overall management of the donor database
• Provides administrative support to the Philanthropy Team
• Records all donations in Bloomerang database
• Manages procedures, business processes, and documentation for all gift processing
• Identifies potential contributors through research on individual donors, foundations, and corporations
• Ensures the accuracy and timeliness of gift receipts and acknowledgements to donors
• Generates reports from database information for internal and external purposes
• Facilitates access and provides database training to other members of the fund development team
• Manages all donor information and oversees research and prospect management
• Attends and assists with Fund Development events

Fund Development Data & Support Specialist

• Lead global CX initiatives for Cat Rental & Used, including customer onboarding, aligned to enterprise KPIs.
• Translate VOC insights into action through dealer recommendations, training, and customer experience improvements.
• Support execution of the Used Customer Growth Strategy across demand generation, buying journey, and onboarding priorities.
• Partner with Cat Digital to enhance customer insights, dashboards, surveys, and digital feedback tools.
• Advise dealers and regional teams using customer insights and performance data to drive growth and improve experience.
• Deliver CX enablement and training programs, including VOC training, customer modules, and onboarding resources.
• Serve as the primary CX liaison to Cat Financial across key customer programs and initiatives.
• Track and support CX performance metrics, including Customer Ease and Customer Satisfaction (CSAT).
• Collaborate with Marketing and Brand teams to strengthen the Cat Rentals brand experience across touchpoints.
• Monitor customer insights tools and customer-facing programs to identify optimization opportunities.

Senior Customer Experience Consultant

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances.
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams.
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

Customer Service Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• Respond to requests, notifications, and inquiries within required timeframes.
• Investigate and resolve issues and inquiries and provide timely updates from initial submission throughout resolution
• Coordinate with subject matter experts for additional training when resolution is unknown to be able to resolve similar requests in the future
• Regularly create or update documentation and training material in the SCS Customer Support Knowledge Base
• Identify, recommend, and implement process improvements to drive efficiency in customer problem resolution.
• Mentor team members in understanding of Redwood Connect and TMS, in communication strategies with customers, and initial triage, troubleshooting, and resolution of issues.

Customer Support Coordinator

• Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
• Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
• Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
• Educate users on key features and benefits, translating technical capabilities into business value.
• Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements.
• Document, track, and resolve inquiries within our CRM, ensuring all responses meet or exceed established Service Level Agreements.
• Maintain our reputation for high-quality support through proactive communication and reliable technical expertise.

Associate Customer Support, Market Data Specialist

• Provide onsite Tier II desktop support for SDDC users across NIPR and SIPR environments
• Troubleshoot, diagnose, and resolve workstation, laptop, peripheral, printer, and software issues
• Perform workstation imaging, setup, installation, replacement, and lifecycle support
• Support approved baseline configurations for Government-owned desktops, laptops, and related equipment
• Create, update, route, monitor, and close customer support incidents and service requests in the Government-provided ticketing system
• Provide remote desktop administration and telephone-based technical support when required
• Support vulnerability patching, software updates, and hardware/software upgrades
• Conduct or support STIG-related activities within the desktop support area of responsibility
• Maintain documentation, knowledge base entries, and standard operating procedures for common support issues
• Coordinate with systems administrators, network administrators, cybersecurity staff, and Government leads to resolve escalated issues
• Support operational IT requirements for meetings, conferences, and mission events
• Maintain courteous, professional, and mission-focused customer service at all times

Desktop Support Specialist – Intermediate

• Provide senior-level desktop and endpoint support for HQ SDDC users
• Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals
• Support senior leader and VIP users, including pre-travel device checks and rapid-response issue resolution
• Coordinate communications and computer support requirements across C4 support functions
• Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues
• Support workstation imaging, deployment, refresh, and replacement activities
• Provide escalation support to intermediate help desk and desktop technicians
• Monitor and report planned, unplanned, and potential outages affecting end users
• Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities
• Create and maintain SOPs, troubleshooting guides, and knowledge articles
• Provide on-call support as required for mission-critical senior leader or operational support needs

Senior Desktop Support Specialist

• Interact with WM Customers via Multi-Channel Customer Service
• Handle 60-80 contacts a day in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Provide one call resolution for customer issues
• Identify opportunities to cross sell additional products and services
• Negotiate and document service type, pricing, billing, and other required information
• Attempt to retain customers who call to cancel services
• Meet or exceed service and operational standards established for the call center

• Process requests from field leadership and home office staff to assign/change a service agent to a line of business policy (auto, homeowners, life, annuity, group).
• Process requests from field leadership to change the writing agent on a life coverage or annuity contribution.
• Determine the commission rate code applicable to a service agent change (auto, property) following documented policy and procedure.
• Manage the assignment and distribution of Inside Sales and designated policy inventories.
• Coordinate policy assignment and agent transition requests with field leadership and home office partners.
• Request and distribute policy-in-force lists to field leadership, agents, and home office management.
• Conduct regularly scheduled audits and reconciliations to ensure policy assignments and related transactions are processed accurately and timely.
• Upon request, conduct research and create reports regarding policy assignment activity and operational processes.
• Submit security role assignment/deletion requests related to licensed producers and non-licensed support staff utilizing corporate technology tools.
• Support data integrity through audit activities, reporting, and operational requests.
• Provide general clerical support to the Onboarding & Territory Coordinator and Field Background Check Administrator.

Marketing Operations Support Specialist

• Serves all Derick Dermatology providers with patient after visit contacts including pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, and coordination of care with outside providers.
• Monitors and tracks lesions that require tracking are followed to completion.
• Keeps outstanding or incomplete tasks below a certain level in various systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal.
• Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goals.
• Additional responsibilities as assigned.

Provider Support Agent

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers step-by-step through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group decisions

Customer Support, Inside Sales Representative

• Manage inbound customer calls, providing expert guidance through the loan application process.
• Make outbound calls to customers to encourage the completion of loan applications as necessary.
• Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
• Maintain meticulous and up-to-date customer account records with accurate information.
• Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Application Support Representative

• negotiating and developing business with new and current clients
• marketing services via telephone, video and in-person meetings
• recruiting, interviewing and matching highly skilled professionals with clients' projects
• managing ongoing engagements to deliver outstanding customer service
• providing ongoing communication and career guidance to candidates
• participating in local trade association and networking events

Talent Manager – Administrative, Customer Support

• Responsible for safely operating forklifts
• Comply with safety rules, policies, and procedures
• Move levers or controls of lifting devices to load, unload or stack material
• Maintain a clean and safe environment
• Perform daily equipment checks

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
• Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
• Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
• Multitask efficiently and adapt to changing priorities in a fast-paced environment.
• Perform data entry tasks accurately and efficiently to update customer information and account details.
• Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
• Manage time effectively to meet service level agreements and maintain high-quality customer support.
• Collaborate with team members and other departments to resolve complex customer issues and improve processes.
• Drive company goals and objectives in every customer interaction.

See all jobs on JobTailor

Licensed Customer Service Representative II

Fund Development Data & Support Specialist

Senior Customer Experience Consultant

Small Business Customer Service Representative

Customer Service Specialist

Customer Service Representative

Customer Support Coordinator

Associate Customer Support, Market Data Specialist

Desktop Support Specialist – Intermediate

Senior Desktop Support Specialist

Customer Service Representative

Marketing Operations Support Specialist

Provider Support Agent

Customer Care Agent

Customer Support, Inside Sales Representative

Application Support Representative

Talent Manager – Administrative, Customer Support

Customer Service Representative

Customer Support Advocate

Customer Care Agent