Customer Support

• Provide exceptional support via Intercom chat, email, and phone
• Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation
• Perform data analysis and reconciliation work using spreadsheets
• Collaborate with Engineering to communicate customer issues and submit bug reports
• Leverage AI-assisted tools to improve response quality
• Contribute to knowledge base by documenting solutions and creating help articles
• Maintain metrics including resolution time and customer satisfaction

Product Support Specialist

• This position is responsible for supporting Claims Modernization initiative and claims processing for all profit centers.
• Receives and assess First Notice of Loss for set up in claims system or distribution to third parties.
• Assist with processing Five Sigma escalations.
• Research policy and client information in Claims/Underwriting systems.
• Creates claims in Claims Systems for various lines of business.
• Issue acknowledgement letters and other claims correspondence.
• Respond to inquiries from internal and external parties.
• Create loss runs from internal systems.
• Creating production/analysis reports.
• Conduct User Acceptance Testing for enhancements and product development as needed.
• Communicate with claim managers, brokers, underwriters as needed for proper processing of claims.
• Peer Training and conducting Quality Checks (Five Sigma vs. Claims Enterprise)
• Other duties as required.

Claims Operations Support Specialist

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Processes and manages referral requests through Erie’s electronic health record (EHR).
• Verifies patient’s financial status and verifies appropriate internal and external referral resources according to Erie’s referral guidelines.
• Ensures all needed information is in the referral through Erie’s electronic health record including patient diagnosis and reason for referral; communicate with providers if any clinical information is missing.
• Verifies patient insurance prior to processing referral using payor platforms.
• Processes referral with the correct hospital contact information and scheduling instructions.
• Sends referrals via Fax or Care Everywhere Referral Management (CERM) to the hospital partner for care coordination.

Referral Support Specialist

• Perform daily treasury management operations as requests for cash management services are received via the ticketing system, phone, or email.
• Provide direct support to customers by responding to general and technical inquiries related to treasury management services/systems via phone or email.
• Provide customer training both in person and remotely for all treasury management services including but not limited to ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, and remote deposit capture.
• Complete system setup and maintenance items for existing and new treasury management products and services.
• Enter pricing into subsidiary’s account analysis system per the bank’s policy or approved exception.
• Provide data and assist as needed with preparation of the annual electronic banking risk assessment for approval.
• Responsible for the annual treasury management review process including limit review for approval including ACH, wire, remote and mobile deposit; prepare, send, and track completion and return of required documents.
• Assist with the development and implementation of necessary training and operational support programs as identified.
• Assist with projects as assigned.

Treasury Management Implementation/Support Specialist

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Oversee all administrative functions related to warehouse operations.
• Ensure proper documentation and record-keeping for inventory, shipments, and deliveries.
• Implement and maintain efficient office procedures and workflows.
• Supervise the billing process to ensure timely and accurate invoicing.
• Review and reconcile billing discrepancies and resolve any issues with clients or internal departments.
• Lead, mentor, and develop the administrative and billing team.
• Act as a liaison between the warehouse and office functions to ensure seamless operations.
• Conduct regular audits and reviews of administrative and billing practices.

Warehouse Customer Service Supervisor

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top-notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Bilingual, Portuguese B2B Customer Support Representative

• Handle inbound customer inquiries via phone and email with professionalism.
• Provide accurate information about our services and assist clients with their needs.
• Maintain detailed records of customer interactions through data entry.
• Upsell additional services when appropriate to enhance customer experience.
• Collaborate with team members to resolve issues promptly.
• Follow company procedures to ensure high-quality service delivery.

Customer Service Representative

• Ensure quality customer service by interpreting phone calls for personal and commercial lines insureds and claimants.
• Translate and transcribe documents and recordings accurately.
• Translate verbally phone conversations and rewrite documents in both English and Spanish.
• Participate on phone calls between Sentry and Claimants.
• Interpret various dialect meanings while translating verbally or in written form.
• Provide translation services to all Sentry offices.
• Translate a high volume of calls daily.
• Provide a high quality of customer service for internal and external customers.

Customer Service Representative, Translator

• Manage client relationships at the site level
• Oversee the inbound, picking, packing, VAL, and outbound processes
• Coordinate with internal stakeholders to optimize performance
• Handle escalations and resolve client requests or complaints
• Monitor operational performance and ensure KPI targets are met
• Conduct staff meetings and foster team development
• Organize operational review meetings with key clients

Customer Service Manager

• Provide a positive impression to patients with regards to the Clinic's billing department.
• Enter/edit patient insurance coverage/demographic information when necessary.
• Inform patients of the Clinic's billing and credit policies.
• Answer questions that patients may have in regard to insurance coverage and other billing issues.
• Respond to patient's verbal and written requests in a timely fashion.
• Maintain statistics.
• Verify collection agency vouchers, acknowledgements, and reports.
• Compile all jacket information on a daily, weekly and monthly basis.
• Maintain goals established by the Patient Accounting Director.
• Maintain proficiency with insurance and billing issues by participating in Patient Accounting meetings and training sessions as appropriate.
• Provide coverage at other Springfield Clinic locations as assigned.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to SC Way customer service philosophy.
• Perform other job duties as assigned.

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file and organized.
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.

Senior Underwriting Support Specialist – Environmental & Energy

• Manage the customer experience across the order lifecycle including order management, product inquiries, returns, and issue resolution
• Partner with cross-functional teams to resolve issues
• Serve as a trusted point of contact for customers and sales teams
• Investigate customer concerns and resolve issues with urgency
• Use customer feedback to identify improvements
• Support a diverse customer portfolio while contributing to key accounts and strategic initiatives

Customer Experience Advocate

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Support and comply with the Quality Management System, including all applicable SOPs within the Training Matrix
• Serve as a primary point of contact for customers via phone, email, and in person
• Respond promptly, professionally, and accurately to customer inquiries and requests
• Identify and assess customer needs to deliver timely, effective solutions and ensure satisfaction
• Build and maintain strong, trusted relationships with customer accounts through open and proactive communication
• Process customer orders and requests accurately in the ERP system in accordance with established procedures
• Ensure Customer Requirement Reviews are completed and provide formal order acknowledgments to customers
• Coordinate with operations and production teams to obtain accurate delivery dates and communicate them to customers
• Release work orders to production in support of internal and external customer orders
• Handle customer complaints or dissatisfaction with professionalism; resolve issues or escalate appropriately and follow through to closure
• Maintain detailed and accurate records of customer interactions, transactions, and documentation
• Answer incoming calls and route inquiries as needed to meet internal and external expectations
• Support other administrative or customer-related activities as required

Customer Service Advocate

• Act as the primary operational contact and product expert for Event Organizers
• Manage support requests from initial investigation through to resolution
• Troubleshoot platform and workflow issues independently wherever possible
• Help organizers configure and manage event builds, registration settings, pricing, ticketing, and platform workflows
• Provide hands-on support during critical build, launch, and live event phases
• Clearly communicate issues, workarounds, and next steps to organizers
• Log, triage, and escalate bugs effectively while keeping organizers informed
• Maintain high standards of responsiveness and follow-through, especially during busy periods
• Support organizers with race-day preparation and operational planning
• Help create and execute event runbooks and operational checklists
• Travel to selected events to provide on-the-ground support when required
• Troubleshoot issues calmly and effectively in high-pressure environments
• Help train organizers, staff, or volunteers on workflows and tooling where needed
• Identify recurring issues, friction points, and inefficiencies across the support function
• Help improve documentation, templates, and self-serve resources for organizers
• Contribute ideas that reduce repetitive support work and improve organizer self-sufficiency
• Share organizer feedback and operational insights with Product, Engineering, and internal teams
• Partner with Account Managers to ensure organizers are operationally set up for success
• Work collaboratively with Product, Engineering, Design, and Operations teams
• Keep stakeholders informed and aligned across concurrent organizer issues and projects

Customer Support jobs in Illinois

See all jobs on JobTailor

Product Support Specialist

Claims Operations Support Specialist

Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Referral Support Specialist

Treasury Management Implementation/Support Specialist

Customer Support Associate

Bilingual Customer Service, Spanish-English

Warehouse Customer Service Supervisor

Legal Support Specialist – Admin

Bilingual, Portuguese B2B Customer Support Representative

Customer Service Representative

Customer Service Representative, Translator

Customer Service Manager

Customer Service Representative

Senior Underwriting Support Specialist – Environmental & Energy

Customer Experience Advocate

Client Success Support Specialist

Customer Service Advocate

Customer Onboarding and Support Executive