Customer Experience Advocate

Panduit

Customer Experience Advocate managing customer interactions and orders at Panduit. Delivering exceptional service in a fast-paced environment and collaborating with teams to enhance customer experience.

Posted 7/16/2026full-timeTinley Park • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer experiences throughout the order lifecycle, utilizing ERP systems and CRM platforms to resolve issues effectively. Strong communication skills and a commitment to exceptional service are essential for supporting diverse customer portfolios and strategic initiatives.

Highest-signal resume keywords

Customer Experience ManagementERP Systems (Oracle, SAP)CRM PlatformsStrong Communication SkillsIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProduct InquiriesReturns ProcessingIssue ResolutionCustomer Feedback Analysis

Soft Skills

DependabilityAccountabilityPassion for Helping OthersOpen to FeedbackEager to Learn

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Customer-Facing EnvironmentService-Oriented Environment

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Manage the customer experience across the order lifecycle including order management, product inquiries, returns, and issue resolution
Partner with cross-functional teams to resolve issues
Serve as a trusted point of contact for customers and sales teams
Investigate customer concerns and resolve issues with urgency
Use customer feedback to identify improvements
Support a diverse customer portfolio while contributing to key accounts and strategic initiatives

Requirements

What you’ll need

Associate's degree or relevant equivalent experience in lieu of a degree
Experience in a customer-facing or service-oriented environment preferred
Experience with ERP systems (Oracle, SAP, or similar), CRM platforms, and Microsoft Office applications preferred
Strong verbal and written communication skills
Demonstrated ability to assess situations and resolve issues independently
Dependable and accountable with strong commitment to attendance and follow-through
Passion for helping others and delivering exceptional service
Open to feedback and eager to learn

Benefits

Comp & perks

Robust Total Rewards Program including health and financial benefits
Flexible hybrid work options
Generous vacation, sick days, and holidays
Volunteer day to give back to the community
401(k) match and profit sharing
Abundant growth and development opportunities
Parental Leave