Panduit

Customer Support

• Manage the customer experience across the order lifecycle including order management, product inquiries, returns, and issue resolution
• Partner with cross-functional teams to resolve issues
• Serve as a trusted point of contact for customers and sales teams
• Investigate customer concerns and resolve issues with urgency
• Use customer feedback to identify improvements
• Support a diverse customer portfolio while contributing to key accounts and strategic initiatives

Customer Experience Advocate

Change Management

• Assess technical, process, system, and organizational changes to identify impacts on people, roles, workflows, readiness, and adoption.
• Build alignment, manage stakeholder expectations, resolve differences, and drive commitment to change.
• Translate complex changes into clear, audience-focused communications that build understanding and support.
• Partner with Training, L&D, project teams, and business stakeholders to convert change impacts into learning needs and training requirements.
• Align change activities, milestones, risks, and dependencies with overall program objectives and execution.
• Analyze readiness, adoption, and performance metrics to evaluate effectiveness and optimize change strategies.
• Equip leaders and managers to lead change, address resistance, and reinforce adoption across their teams.

Change Management Lead

Learning and Development

• Support the full training lifecycle using the ADDIE model to develop and implement effective learning programs aligned with company policies, safety standards, and best practices.
• Develop and facilitate engaging in-person and virtual training sessions and create training deliverables.
• Build and maintain structured learning plans in the Learning Management System (LMS) based on job roles, functional requirements, and organizational needs.
• Conduct training needs assessments and gap analyses to identify skill gaps and align learning initiatives with business and operational goals.
• Measure training effectiveness through feedback, performance data, and continuous improvement insights to enhance program impact.
• Coordinate training logistics, including scheduling sessions, tracking participation, and maintaining accurate training records.
• Collaborate with cross-functional teams to integrate training into onboarding processes and career development pathways.
• Support trainers and team leaders as training expert, providing coaching and guidance as needed.
• Recommend process improvements that increase training efficiency, consistency, and effectiveness.

Training Specialist

Manager

• Set the Learning Strategy: Develop and execute scalable learning and documentation strategies that support enterprise transformation, global deployment readiness, adoption, and sustained performance.
• Lead Learning Solutions: Oversee and, at times, perform the design, development, delivery, and improvement of training programs, learning content, job aids, and technical documentation that help employees apply new processes and systems.
• Lead High-Performing Teams: Lead trainers, instructional designers, technical writers, content developers, contractors, and external partners. Manage resources, tools, platforms, and project execution to deliver high-quality work on time.
• Drive Transformation Enablement: Partner with business stakeholders, the PMO, IT teams, and SMEs to identify learning needs, align priorities, and turn complex process and system changes into practical solutions.
• Develop Talent: Coach team members through performance management, goal setting, and professional development planning to build a strong, engaged, and future-ready team.
• Measure and Improve Effectiveness: Use feedback, metrics, lessons learned, and stakeholder input to improve learning content, delivery methods, team processes, and adoption outcomes.

Manager, CPMO Learning Solutions

Business Operations

• Lead end-to-end pricing strategy, optimize deal flow and cycle times, and serve as the escalation point for complex pricing decisions.
• Lead partner programs, rebates, and incentive structures across channels and distributors, ensuring alignment and consistent adoption.
• Lead sales reporting and analytics by ensuring data accuracy, enhancing reporting tools, and delivering insights that enable data-driven decision-making across sales teams.
• Own pricing, rebate, and reporting systems, partnering with IT to drive enhancements while ensuring scalability, governance, and business alignment.
• Lead commercial forecasting and planning processes, including monthly and quarterly forecasts, AOP development, and long-range planning.
• Deliver business performance analysis, providing executive leadership with actionable insights, recommendations, and clear explanations of key performance drivers.
• Ensure financial integrity and compliance by maintaining strong internal controls, adhering to accounting policies and standards, and supporting audit requirements.
• Establish and enforce commercial governance frameworks, pricing guardrails, and decision rights to ensure compliance with financial, legal, and profitability objectives.
• Serve as the final decision authority for complex pricing, rebate, distributor, and non-standard commercial matters, resolving disputes and approving exceptions as needed.
• Provide deal structuring and advisory support to Sales, driving margin protection and profitable growth while guiding trade-offs between growth, pricing, and profitability.
• Act as a cross-functional connector across Sales, Product, Finance, and Supply Chain to resolve deadlocks, accelerate decision-making, and influence outcomes.

Director, Finance and Business Operations – Commercial Finance

Account Manager

• Drive revenue growth by identifying new business opportunities, expanding existing accounts, and maintaining a healthy pipeline of profitable prospects.
• Evaluate and develop opportunities by assessing customer needs, business viability, and strategic fit while coordinating resources to support successful solution deployment.
• Serve as a trusted advisor by aligning solutions to customer priorities, delivering consultative guidance, and building long-term client relationships.
• Lead the sales process from discovery through proposal, articulating value, differentiating solutions, securing competitive positioning, and driving customer preference.
• Accelerate account growth by leveraging customer success, uncovering cross-sell opportunities, and introducing additional solutions and business teams where appropriate.
• Execute strategic account plans, manage opportunity pipelines, and deliver accurate forecasts to support business objectives.
• Build executive-level relationships that strengthen account penetration, influence business planning discussions, and expand long-term partnership opportunities.
• Collaborate cross-functionally with Supply Chain, Pricing, Logistics, Customer Service, Finance, Marketing, HR, and channel partners to deliver exceptional customer outcomes.
• Align daily sales activities with broader business strategies, effectively manage resources, resolve channel conflicts, and ensure execution supports corporate goals and growth initiatives.

Territory Account Manager

Product Manager

• Develop and execute product strategies and roadmaps that drive portfolio growth and align with business objectives.
• Lead all phases of the product lifecycle, including business case development, product launches, portfolio management, and end-of-life planning.
• Partner with sales, marketing, engineering, operations, and other stakeholders to deliver successful product outcomes.
• Conduct market, customer, and competitive analysis to identify opportunities, refine value propositions, and support pricing strategies.
• Gather and translate Voice of Customer (VoC) insights into product enhancements and innovation initiatives.
• Serve as a product and application expert, supporting customer engagement, training, presentations, and technical collateral development.
• Manage key business activities, including forecasting, inventory planning, pricing, and profitability analysis.
• Act as a trusted advisor to internal and external stakeholders, helping address customer needs and drive business results.

Financial Planning and Analysis

• Drive business performance by identifying and implementing process improvements, delivering data-driven recommendations, leading annual planning, capital budgeting, and standard cost setting, and proactively mitigating business risks.
• Partner with business leaders to challenge assumptions, strengthen decision-making, and execute strategic initiatives through effective project management, financial expertise, and influential communication across diverse audiences.
• Develop and enhance financial dashboards, reporting, and analytical models that provide actionable insights, improve operational efficiency, support forecasting, and evaluate strategic growth opportunities.
• Build organizational business acumen by coaching, mentoring, and empowering teams through cross-functional collaboration, financial best practices, standardized processes, and continuous improvement initiatives.
• Lead and develop a high-performing team to achieve business objectives.
• Deliver meaningful financial and operational analysis, including forecasts, variance reporting, budgets, and performance metrics, while identifying opportunities to improve efficiency, reduce costs, and increase productivity across the organization.

Manager, Financial Analysis

Brand Manager

• Maintain brand standards, guidelines, templates, and assets across all communications.
• Lead global brand programs, training initiatives, and brand ambassador networks to strengthen understanding and adoption throughout the organization.
• Ensure compliance with policies through regular reviews of marketing materials and collaboration with cross-functional teams to develop and refine governance processes.
• Manage the brand governance SharePoint site, serving as the primary resource for tools, guidance, and support.
• Partner with global marketing teams to support the execution of enterprise-wide brand campaigns.
• Support the development and distribution of corporate communications, including press releases and brand messaging.
• Manage and optimize corporate website content, collaborating with regional teams to ensure a consistent global brand experience across languages and markets.
• Serve as the key brand partner to digital teams, ensuring alignment between brand strategy and digital execution.
• Leverage SharePoint and website analytics to identify opportunities, enhance user experience, and improve brand resources.
• Monitor digital performance and recommend data-driven enhancements to strengthen brand visibility, engagement, and effectiveness.

Global Brand Specialist

• Partner with strategic accounts to manage demand forecasting, pipeline visibility, inventory planning, and production readiness to support ongoing business and future projects.
• Serve as the primary operational contact for customers and distributors by leading routine business reviews, communicating updates, and ensuring proactive support throughout the order lifecycle.
• Monitor order activity, shipment risks, and operational challenges while collaborating with internal teams to resolve issues and support successful project execution.
• Collaborate cross-functionally with sales, pricing, supply chain, product management, and other internal stakeholders to support customer requirements, pricing requests, and project execution.
• Drive operational excellence by analyzing account performance, improving processes, maintaining accurate reporting and forecasting data, and ensuring execution to established service level expectations.

Customer Success Account Manager

• Supports small sales market client accounts by building and maintaining strong relationships.
• Assists in identifying and driving growth opportunities within existing accounts and converting business from competitors.
• Coordinates and collaborates with internal teams to ensure timely execution of client requests and projects.
• Tracks data and account performance metrics within CRM or other systems.
• Manages the client pipeline of opportunities and leads, ensuring data is current and generates reports.

Inside Account Manager

Accounting Manager

• Support accounting or transactional process (Accounting, A/P, A/R, Credit, or Payroll)
• Prepare, review, and reconcile various transactions and/or financial reports
• Analyse absorption variances by comparing actual manufacturing costs to budgeted costs
• Collaborate with relevant departments to forecast manufacturing variance & support expenses
• Calculate and maintain accurate product costs
• Prepare detailed reports on manufacturing cost variances
• Collaborate with cross-functional teams to identify opportunities for cost optimization
• Act as a financial advisor to the Plant Manager
• Monitor and control capital expenditure

Accounting Analyst

Procurement

• Develop sourcing strategies for complex commodities that drive business growth, cost savings, and supply chain performance.
• Identify, assess, and manage supplier relationships while supporting supplier rationalization and risk mitigation initiatives.
• Lead commercial activities including contract management, RFPs, supplier negotiations, product qualification, and regulatory compliance.
• Drive productivity and cost-reduction initiatives while ensuring quality, delivery, and service expectations are achieved at the lowest total cost.
• Partner cross-functionally to support new product development, supplier manufacturing readiness, and Design for Manufacturing (DFM) initiatives.
• Monitor commodity markets, support annual budgeting, and provide strategic insights on material availability and sourcing opportunities.
• Influence sourcing, negotiation, and contracting decisions for global and regional projects with a strong focus on integrity and business impact.
• Improve supplier performance through scorecards, supplier development plans, and long-term strategic partnerships focused on quality, cost, lead time, and service improvements.
• Support supply chain optimization initiatives including inventory reduction, lead time improvements, spend management, ROI tracking, and operational efficiency.
• Lead projects to achieve sourcing goals, deliver cost savings, and ensure successful on-time product launches.
• Ensure accuracy and compliance across sourcing systems, processes, and purchasing procedures, including Oracle vendor and item management.
• Mentor and support sourcing team members in sourcing strategies, negotiation techniques, and best practice procurement methodologies.