Customer Success Account Manager

Panduit

Customer Success Account Manager coordinating operations and support for strategic accounts at Panduit. Ensuring alignment of customer demand and internal operations while fostering collaboration across teams.

Posted 6/6/2026full-timeTinley Park • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with strategic accounts to manage demand forecasting, pipeline visibility, inventory planning, and production readiness to support ongoing business and future projects.
Serve as the primary operational contact for customers and distributors by leading routine business reviews, communicating updates, and ensuring proactive support throughout the order lifecycle.
Monitor order activity, shipment risks, and operational challenges while collaborating with internal teams to resolve issues and support successful project execution.
Collaborate cross-functionally with sales, pricing, supply chain, product management, and other internal stakeholders to support customer requirements, pricing requests, and project execution.
Drive operational excellence by analyzing account performance, improving processes, maintaining accurate reporting and forecasting data, and ensuring execution to established service level expectations.

Requirements

What you’ll need

Bachelor’s Degree required or relevant equivalent experience in lieu of degree.
2-4 years in related role providing support to clients and sales teams.
Strong time management, communication, and organization skills.

Benefits

Comp & perks

Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
Flexible work options to help you achieve the perfect work-life balance.
Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
Parental Leave: Because we care about your family and your future.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

time managementcommunicationorganization