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Claims Operations Support Specialist
Starr InsuranceClaims Operations Support Specialist at Starr, supporting Claims Modernization and processing claims for various lines of business in an in-office role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Claims Processing and Claims Modernization initiatives, with strong communication skills and the ability to multitask effectively in a fast-paced environment. Familiarity with the insurance industry and experience in producing accurate claims correspondence and reports are essential.
Highest-signal resume keywords
Claims ProcessingClaims ModernizationUser Acceptance TestingMS Office SuiteCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims System SetupClaims CorrespondenceLoss Runs CreationProduction/Analysis ReportsClaims Escalation Processing
Soft Skills
Proficient Communication SkillsMultitasking AbilityPeer TrainingQuality Checks
Industry Keywords
Commercial InsuranceClaims SupportInsurance Mail ProcessingPolicy ResearchClient Information
About the role
Key responsibilities & impact- This position is responsible for supporting Claims Modernization initiative and claims processing for all profit centers.
- Receives and assess First Notice of Loss for set up in claims system or distribution to third parties.
- Assist with processing Five Sigma escalations.
- Research policy and client information in Claims/Underwriting systems.
- Creates claims in Claims Systems for various lines of business.
- Issue acknowledgement letters and other claims correspondence.
- Respond to inquiries from internal and external parties.
- Create loss runs from internal systems.
- Creating production/analysis reports.
- Conduct User Acceptance Testing for enhancements and product development as needed.
- Communicate with claim managers, brokers, underwriters as needed for proper processing of claims.
- Peer Training and conducting Quality Checks (Five Sigma vs. Claims Enterprise)
- Other duties as required.
Requirements
What you’ll need- Education: Associate degree or equivalent experience including 1-2 years in commercial insurance industry Claims Support role.
- Proficient communication skills (oral and written)
- MS Office Suite
- Ability to multitask in a fast-paced environment
- Previous Claim Support Role a plus
- Excellent customer service skills
- Basic knowledge of the insurance industry or technical specialty
- Basic knowledge of processing insurance mail
- Ability to produce high work volume with precise accuracy
Benefits
Comp & perks- Health insurance
- Training and development opportunities