Starr Insurance

Manager

• Providing management oversight to Third Party Administrators DBA claims personnel by monitoring the claims online using the Third Party Administrators claim systems.
• Reviewing monthly loss run trends, reportable claims and/ or problematic claims.
• Provide excellent claim service to external clients and internal partners.
• Participate in claim file reviews with insureds, brokers and Third Party Administrator’s claim personnel.
• Assist with audits of Third Party Administrators.
• Interface with underwriting on claim status, exposures and other factors impacting their risks.
• Review and approve Third Party Administrator’s monthly claim handling fees.
• Prepare internal management reports for claims with net exposure to Starr Indemnity & Liability Company in excess of $250,000 or as required.
• Maintain and/or obtain any state adjuster licenses as directed by management.
• Perform other duties as required by management.

Claims Manager – Defense Base Act

Business Analyst

• Work closely with internal and external business partners
• Have ability to see downstream implications resulting from change in scope and/or requirements
• Analyze and document current processes, controls and workflows
• Resolve reported problems, manage issues, and track vendor deliverables against requirements
• Evaluate data quality issues and define/implement corrective action
• Support data mapping, application interfaces and data integration analysis
• Develop and advise on future enhancements designed to strategically integrate cash, accounting, and claims functions
• Develop potential system and reporting enhancements designed to increase efficiencies and improve reporting results
• Quickly prepare meeting minutes as needed, create and maintain issue logs
• Able to identify and escalate issues appropriately and provide timely progress updates

Senior Business Analyst

Underwriter

• Assist Starr Country offices on requests to issue US local policies
• Manage all US policy requests via Multinational Program Management Platform
• Responsible for booking accounts, preparing endorsements and binders
• Evaluate new and renewal policies and endorsements
• Prepare and issue manuscript policies
• Resolve brokers inquiries, complaints, requests, and policy processing activities
• Maintain account files to ensure files are accurate and complete
• Communicate and provide status updates on required tasks

Underwriting Analyst

Vice President

• Provide strategic leadership and guidance to junior aviation claims professionals
• Foster a collaborative and high-performance work environment
• Mentor and develop team members to enhance their technical and professional skills
• Lead initiatives to improve team efficiency and effectiveness
• Oversee the end-to-end claims process, ensuring accuracy, efficiency, and adherence to company policies and procedures
• Evaluate and analyze complex aviation claims, including property damage, liability, bodily injury, and loss of life
• Collaborate with underwriters, brokers, and external experts to investigate claims and determine coverage and liability
• Review and interpret policy terms and conditions to ensure proper claim handling
• Monitor claims reserves and evaluate settlement offers to minimize financial risk
• Develop and implement best practices for claims management and resolution
• Develop and maintain strong relationships with clients, brokers, and other key stakeholders
• Serve as a primary point of contact for assigned accounts to address escalated claims issues and resolve conflicts effectively
• Communicate claim status and updates to internal and external parties in a timely and professional manner
• Provide exceptional customer service and ensure client satisfaction
• Represent the company at industry events and conferences to enhance brand visibility
• Stay updated with industry regulations, laws, and best practices related to aviation claims
• Ensure compliance with regulatory requirements and internal policies
• Implement strategies to mitigate risks and maintain a strong control environment
• Conduct regular audits and reviews to ensure compliance and identify areas for improvement
• Analyze claims data, trends, and patterns to identify areas for improvement and develop strategies to enhance claims handling processes
• Collaborate with the senior management team to develop and implement strategic initiatives
• Provide insights and recommendations for product development and risk management strategies
• Lead projects aimed at improving operational efficiency and effectiveness
• Oversee the financial aspects of claims management, including budgeting, forecasting, and financial reporting
• Monitor and control claims-related expenses to ensure cost-effectiveness
• Develop and implement strategies to optimize financial performance and profitability

AVP – Aviation Claims

Consultant

• Position oversees overall loss control service direction, coordination, and evaluation of new business and dedicated accounts in their respective regional office.
• Helps to ensure quality accounts are added to the portfolio while also assessing individual account service needs once bound.
• Monitors loss development on the book of business and readily perform and deploy loss control resources where needed to maintain profitability and retention of key accounts.
• Coordinate and oversee service account internal and vendor loss control activities , provide feedback and coaching to maximize performance based on predetermined standards.
• Determines how best to align internal and/or specialist service providers based on technical skill sets.
• Responsible for performing account coordination, directing work, quality assurance, problem solving and solutions management.
• Act as an underwriting and customer technical resource for key industries, casualty lines of coverage including products liability to help make better informed pricing decisions.
• Assist in pre-sale meetings with large, high-profile accounts.

Loss Control Service Consultant – Casualty

• Manage and remain hands-on with day-to-day operations of enterprise infrastructure platforms, ensuring availability, performance, and stability
• Design, implement, and support on-premises and cloud infrastructure solutions, including compute, storage, backup, and disaster recovery
• Lead infrastructure initiatives including upgrades, refreshes, disaster recovery improvements, and large-scale modernization programs
• Oversee and actively engage in data center operations, virtualization, storage, backup, and recovery platforms
• Lead incident response and serve as an escalation point for complex technical issues, including root cause analysis and remediation
• Manage infrastructure vendors and service providers while retaining technical ownership of delivered solutions
• Lead, coach, and develop infrastructure engineering staff through direct technical mentorship
• Support CapEx and OpEx planning with hands-on input into platform design and technology selection
• Ensure infrastructure environments meet security, audit, and compliance requirements
• Maintain accurate asset and configuration data aligned with CMDB standards

Senior Infrastructure Manager

• Providing management oversight to Third Party Administrators commercial auto property damage and bodily injury claims personnel by monitoring the claims online using the Third Party Administrators’ claim systems
• Reviewing monthly loss run trends, reportable claims and/ or problematic claims
• Provide excellent claim service to external clients and internal partners
• Participate in claim file reviews with insureds, brokers and Third Party Administrator’s claim personnel
• Interface with underwriting on claim status, exposures and other factors impacting their risks
• Review and approve Third Party Administrator’s monthly claim handling fees
• Prepare internal management reports for claims with net exposure to Starr Indemnity & Liability Company in excess of $250,000 or as required
• Lead negotiations during case dispositions
• Perform other duties as required by management including reinsurance and subrogation

Claims Manager, Commercial Auto

• Responsible for handling excess claims throughout the United States involving Starr insureds.
• Coverage analysis, determination of liability and defenses, investigation of alleged damages, and timely reserve evaluation.
• Attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements, and potentially attend trials.
• Interact with respective underwriters, actuaries, and reinsurers on trends, developments, and individual claims.

Senior Excess Claims Manager

• Responsible for handling excess claims throughout the United States involving Starr insureds
• Prompt coverage analysis, determination of liability and defenses
• Investigation of alleged damages, and timely reserve evaluation
• Attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements
• Potentially attend trials
• Interact with respective underwriters, actuaries, and reinsurers on trends, developments, and individual claims

Excess Claims Manager

Operations

• Oversight and Coordination: Dedicated multinational production support across all regions and business lines (Property, Liability, Financial Lines)
• Role: Management of a team of three data operations analysts in collaboration with COE staff (Under review) to address and coordinate day-to-day insurance production activities related to policy issuance.
• Oversight of SLA adherence and deliverables.
• Adherence to the Salesforce, Policy Admin (UW) systems and Reinsurance Quality Review procedures.
• Monitoring workloads of MN Operations support team to ensure proper distribution of work during peak periods.
• Maintain and enhance standardized processes for incident management, change control, and escalation, ensuring consistent service delivery worldwide.
• Address processing queries from the Multinational team, underwriting, claims, and finance teams.

Multinational Operations Manager – Production Support

Risk

• Active oversight of claims currently managed by a Third Party Administrator as well as direct handling of an active inventory of primary and excess claims related to policies written out of the Risk Management Profit Center in various jurisdictions
• Performing prompt coverage analysis and determination, investigation into liability and defenses, and timely reserve evaluations
• Perform audits through claim systems and on-site visits
• Required to attend mediations, settlement conferences, etc. to negotiate cost-effective settlements and attend trials on an “as needed” basis
• Provide timely and meaningful information to underwriters, actuaries and reinsurers to update them regarding losses which could impact Starr’s policies

Claims Manager – Risk Management

• Lead underwriting support operations across multiple lines of business
• Oversee producer management operations to ensure compliance with state appointment requirements
• Provide strategic direction, resource planning, and performance oversight for onshore and offshore teams
• Partner with underwriting and cross-functional leaders to support business objectives

Director, Underwriting Support

• Provide management oversight of our Third Party Administrators' Workers' Compensation claim personnel by monitoring claims on-line using our Third Party Administrator's claims system
• Review monthly loss runs, trends, reportable claims and/or problematic claims
• Must be pro-active
• Provide superior claim services to internal and external claim partners
• Participate in reviews with insureds, brokers, and Third Party Claim Administrators
• Interface with Underwriters regarding claim status exposures
• Discuss trends and other factors impacting their risks
• Prepare and present internal management reports for claims with net exposure to Starr Indemnity & Liability Company in excess of $250,000, as required
• Maintain and/or obtain any state adjuster licenses as directed by management
• Participate in special projects

Claims Manager, Workers' Compensation

Financial Planning and Analysis

• Responsible for the active management of EPL claims and private D&O claims
• Evaluate coverage and draft coverage correspondence
• Assess appropriate reserves and undertake claims investigations
• Manage defense counsel and legal spend
• Assess liability and financial exposure
• Effectively negotiate cost-effective, good faith claims resolution

Claims Manager – Defense Base Act

Senior Business Analyst

Underwriting Analyst

AVP – Aviation Claims

Loss Control Service Consultant – Casualty

Senior Infrastructure Manager

Claims Manager – Defense Base Act

Claims Manager, Commercial Auto

Senior Excess Claims Manager

Excess Claims Manager

Multinational Operations Manager – Production Support

Claims Manager – Risk Management

Director, Underwriting Support

Claims Manager, Workers' Compensation

Senior Manager, EPL Claims – Financial Lines