Starr Insurance

Operations

• Oversight and Coordination: Dedicated multinational production support across all regions and business lines (Property, Liability, Financial Lines)
• Role: Management of a team of three data operations analysts in collaboration with COE staff (Under review) to address and coordinate day-to-day insurance production activities related to policy issuance.
• Oversight of SLA adherence and deliverables.
• Adherence to the Salesforce, Policy Admin (UW) systems and Reinsurance Quality Review procedures.
• Monitoring workloads of MN Operations support team to ensure proper distribution of work during peak periods.
• Maintain and enhance standardized processes for incident management, change control, and escalation, ensuring consistent service delivery worldwide.
• Address processing queries from the Multinational team, underwriting, claims, and finance teams.

Multinational Operations Manager – Production Support

Risk

• Active oversight of claims currently managed by a Third Party Administrator as well as direct handling of an active inventory of primary and excess claims related to policies written out of the Risk Management Profit Center in various jurisdictions
• Performing prompt coverage analysis and determination, investigation into liability and defenses, and timely reserve evaluations
• Perform audits through claim systems and on-site visits
• Required to attend mediations, settlement conferences, etc. to negotiate cost-effective settlements and attend trials on an “as needed” basis
• Provide timely and meaningful information to underwriters, actuaries and reinsurers to update them regarding losses which could impact Starr’s policies

Claims Manager – Risk Management

Underwriter

• Lead underwriting support operations across multiple lines of business
• Oversee producer management operations to ensure compliance with state appointment requirements
• Provide strategic direction, resource planning, and performance oversight for onshore and offshore teams
• Partner with underwriting and cross-functional leaders to support business objectives

Director, Underwriting Support

Manager

• Provide management oversight of our Third Party Administrators' Workers' Compensation claim personnel by monitoring claims on-line using our Third Party Administrator's claims system
• Review monthly loss runs, trends, reportable claims and/or problematic claims
• Must be pro-active
• Provide superior claim services to internal and external claim partners
• Participate in reviews with insureds, brokers, and Third Party Claim Administrators
• Interface with Underwriters regarding claim status exposures
• Discuss trends and other factors impacting their risks
• Prepare and present internal management reports for claims with net exposure to Starr Indemnity & Liability Company in excess of $250,000, as required
• Maintain and/or obtain any state adjuster licenses as directed by management
• Participate in special projects

Claims Manager, Workers' Compensation

Financial Planning and Analysis

• Responsible for the active management of EPL claims and private D&O claims
• Evaluate coverage and draft coverage correspondence
• Assess appropriate reserves and undertake claims investigations
• Manage defense counsel and legal spend
• Assess liability and financial exposure
• Effectively negotiate cost-effective, good faith claims resolution

Senior Manager, EPL Claims – Financial Lines

Consultant

• Position oversees overall loss control service direction, coordination, and evaluation of new business and dedicated accounts in their respective regional office.
• Helps to ensure quality accounts are added to the portfolio while also assessing individual account service needs once bound.
• Monitors loss development on the book of business and readily perform and deploy loss control resources where needed to maintain profitability and retention of key accounts.
• Coordinate and oversee service account internal and vendor loss control activities, provide feedback and coaching to maximize performance based on predetermined standards.
• Determines how best to align internal and/or specialist service providers based on technical skill sets.
• Responsible for performing account coordination, directing work, quality assurance, problem solving and solutions management.
• Act as an underwriting and customer technical resource for key industries, casualty lines of coverage including products liability to help make better informed pricing decisions.
• Assist in pre-sale meetings with large, high-profile accounts.

Loss Control Service Consultant – Casualty

Producer

• Solicit, analyze, and underwrite new and renewal business for General Liability, Liquor Liability, Workers’ Compensation, and Commercial Automobile risks
• Evaluate and interpret data to assess risks and potential exposures, determining appropriate coverage terms and pricing for each policy
• Prepare and issue indications, quotations, and binders in a timely and accurate manner
• Track pipeline activity and provide weekly production forecasts to management
• Build and maintain strong relationships with retail and wholesale brokers, as well as clients, to ensure high levels of service and customer satisfaction
• Collaborate with underwriting team members and other departments to achieve company objectives
• Monitor account performance, making recommendations for improvements or changes as needed
• Stay current with industry trends, regulations, guidelines, and changes to NCCI and ISO policy forms and endorsements
• Participate in marketing and sales meetings within assigned territories, including travel as required

Senior Production Manager

Full-stack Engineer

• Own the full product and platform delivery lifecycle for P&C insurance applications – overseeing ideation, architecture, engineering, quality assurance, release, and ongoing support.
• Develop and enforce architectural decisions and software engineering best practices that support modular, scalable, reusable, and secure solutions, in alignment with business and regulatory requirements.
• Set the standard for technical excellence by actively engaging in design, hands-on development, technical problem-solving, and rigorous code reviews – leading by example across functional and non-functional requirements (performance, reliability, security).
• Lead, motivate, and mentor high-impact engineering, architecture, and QA teams; drive cross-functional collaboration to deliver complex initiatives on time and on budget.
• Partner with product owners, solution architects, business leads, and engineering peers to elaborate business needs, refine requirements, and align solution approaches with strategic technology blueprints and objectives.
• Direct project planning, estimation, resource allocation, sprint/release tracking, and status communications – ensuring transparency and meeting key delivery milestones.
• Champion best-in-class engineering practices, including CI/CD, test automation, code quality, and agile methodologies.
• Proactively identify delivery risks and impediments; develop mitigation strategies and adapt scope/priorities to achieve successful outcomes.
• Apply deep P&C insurance sector knowledge to ensure delivered solutions meet industry standards, regulatory constraints, and the unique needs of underwriting, claims, billing, or insurance operations.

Technical Delivery Lead – Full Stack Engineering

Product Analyst

• Provide actuarial support for Middle Markets, Businessowners rate filings, including preparing analyses, evaluating loss cost changes, providing pricing recommendations, and responding to insurance department objections
• Collaborate with product management and underwriting to develop pricing and strategies and identify pockets of profitable growth opportunities
• Monitor rate, exposure, retention, new and lost business opportunities
• Create and produce Businessowners profitability reviews by state and coverage.

Actuarial Product Analyst

• The Claims Manager is responsible for the oversight and management of primary casualty claims
• Leading negotiations during case dispositions
• Provide timely and meaningful information to underwriters and actuaries
• Maintain profitable growth and account retention along with long-term company and client relationships

Claims Manager – Casualty

Compliance

• Research filing requirements and develop filing strategy; provide insight and guidance for highly regulated states or complex filings.
• Preparation, submission and monitoring of P&C rate, rule and form filings via SERFF and Florida Insurance Regulation Filing System (IRFS).
• Responsible for notification and communication of rate, rule and forms revisions to Quality Assurance (QA) and Underwriting.
• Analyze new insurance laws, regulations and bulletins to determine applicability to existing products.
• Provide support to members of the underwriting department in the area of compliance operations and procedures.