AVP, Operations

Starr Insurance

AVP of Operations overseeing operational processes, collaborating with teams in insurance company. Responsible for driving continuous improvement initiatives to maximize efficiency and support underwriting profitability.

Posted 6/16/2026full-timeNew York City • Illinois, New York, Pennsylvania • 🇺🇸 United StatesLead💰 $200,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee operational workflows and resource allocation for Casualty and underwriter teams
Develop, implement, and maintain standard operating procedures (SOPs), ensuring adherence to regulatory and company standards
Monitor and analyze operational KPIs, loss ratios, submission throughput, quote turnaround times, clearance accuracy, and policy issuance efficiency
Partner with underwriters to identify and resolve process bottlenecks impacting service levels, profitability, or compliance
Drive system and process improvement projects (including automation and digital transformation), collaborating with IT and vendor partners
Establish and manage quality assurance practices across documentation, data capture, and transactional accuracy
Support the onboarding, training, and development of operational staff aligned with best practices and underwriting needs
Liaise with finance around premium processing, billing, and reconciliations to eliminate discrepancies and enhance reporting accuracy
Ensure all operations align with legal, regulatory, and internal audit requirements, implementing remediation plans when necessary
Foster a culture of continuous improvement, teamwork, and operational excellence
Provide timely, actionable reporting and analysis to underwriting leadership and executive management

Requirements

What you’ll need

5+ years’ experience in insurance operations supporting underwriter profit centers, ideally within Casualty or Specialty Lines
Sound knowledge of P&C insurance products, underwriting processes, and service delivery requirements
Strong analytical abilities, including root-cause analysis, process mapping, and reporting
Demonstrated experience in operational process optimization and performance management
Ability to interpret and act on quantitative/qualitative data (e.g., workflow rates, error trends, service levels)

Benefits

Comp & perks

First class training and development opportunities
Inclusive environment for all employees
Support for career progression

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational workflowsresource allocationstandard operating proceduresoperational KPIsprocess bottleneckssystem improvementprocess improvementquality assurancedata captureperformance management

Soft Skills

analytical abilitiesteamworkcontinuous improvementcommunicationcollaborationtraining and developmentproblem-solvingleadershipreportingadaptability