Seasonal Customer Service Team Supervisor

Minted

Customer Service Team Supervisor at Minted overseeing a team to ensure high-quality customer interactions and service standards during the seasonal period.

Posted 7/23/2026full-timeRemote • Arizona, Colorado, Connecticut, Florida, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Montana, Nevada, New Jersey, North Carolina, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities in customer service, with a focus on team performance, productivity, and effective communication. Proficient in managing schedules, conducting performance reviews, and collaborating with cross-functional teams to enhance customer experience.

Highest-signal resume keywords

Customer Service LeadershipTeam Performance ManagementCoaching and DevelopmentQueue ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ExperiencePerformance ReviewProblem-SolvingProject ManagementFinancial Transactions

Soft Skills

Strong Work EthicPositive AttitudeTeam CollaborationMorale Building

Tools & Technologies

Google DocsGoogle SheetsGoogle Slides

Industry Keywords

ECommerceRetailCustomer ExperienceCross-Functional Collaboration

About the role

Key responsibilities & impact

Serve as the direct supervisor of the CS Leads and CSRs on your team
Provide day-to-day support, subject matter expertise, and coaching for CSRs
Drive productivity through contact prioritization via queue management and adherence monitoring
Work with the CS Leads to check in with each team member at the start of each shift
Stay present and available for the broader Customer Service team
Host regular one-on-one meetings with team members to review weekly performance and provide coaching
Ensure that CS Leads and CSRs actively adhere to their schedules
Complete project work, such as Promo Code requests, financial transactions, and vendor communications
Stay up-to-date on Minted products, services, and policy details
Promote and build a positive and friendly environment supporting good morale and cooperation
Collaborate with cross-functional team members and leaders from other customer-facing teams
Build close partnerships with leaders at Minted’s global sites
Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
Produce a Weekly Business Review that outlines the performance of your team

Requirements

What you’ll need

A Bachelor’s degree or equivalent work experience
4+ years of customer service experience, preferably in an eCommerce or retail setting
1+ years of leadership experience in a customer service setting
Strong work ethic with a positive attitude and demonstrated problem-solving ability
Demonstrated leadership skills with excellent written and verbal communication skills
Excellent computer/software skills (Google Docs, Sheets, and Slides)

Benefits

Comp & perks

Equal Opportunity Employer committed to inclusion and diversity
Seasonal role from September through December 2026