Minted

Customer Support

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs, motivating and supporting the team to resolve customer concerns
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift, to support and motivate the CSR; check out with each team member at the end of each shift to provide feedback and to recap the day
• Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts
• Host regular one-on-ones with each team member, providing coaching and reviewing their current performance
• Ensure that CS Leads and CSRs actively adhere to their schedules, stay focused on their work, and follow Workforce Management guidelines for breaks, lunches, and adherence
• Complete project work, such as Promo Code requests, financial transactions, fulfiller requests, vendor communications, and other ad hoc tasks and projects as assigned by site leadership or other departmental leaders
• Stay up-to-date on Minted products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates, and daily huddle announcements
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Be responsible for coaching, development, and performance management of team members, including resolving employee relations concerns in close partnership with the Manager of Customer Service and Human Resources, as needed
• Produce a Weekly Business Review that outlines the performance of your team, including individual coaching status; responsible for Quality Assurance, CSAT, and Productivity ratings for your team members

Customer Service Team Supervisor

Engineering Manager

• Facilitate teams building and integrating complex software systems (UIs and Services) from idea inception through planning to experimentation and performance at scale
• Work closely with Product Management, UX, and Engineering peers & leaders to implement and refine a complex backlog of projects & initiatives
• Coordinate the efforts of your engineers to deliver features and improvements in a predictable, iterative, and repeatable way
• Provide hands-on input for architecture and technology strategies that can be carried out by internal and external team members
• Champion AI-assisted development practices across both frontend and backend teams, identifying and driving adoption of tools (e.g., Cursor, Claude Code) and best practices that demonstrably improve team velocity and code quality
• Create an engineering culture of ownership, accountability, testing, and measurement
• Be a talent builder to attract, mentor, and retain the best-in-class engineers
• Lead engineers in their day-to-day tasks, system designs, and career growth

Engineering Manager – Marketing Enablement

Engineer

• Administer, optimize, and automate core services (Okta, Google Workspace, and Slack)
• Manage AWS IAM policies, roles, and service accounts
• Design and implement user onboarding/offboarding automation
• Enforce least-privilege access controls across all systems
• Conduct quarterly access reviews and remediate privilege creep
• Build and maintain integrations using Okta Workflows and Make.com
• Partner with an AI & Automation Engineer to design workflow solutions
• Create automated provisioning/deprovisioning pipelines
• Document integration architectures and runbooks
• Engineer macOS and Windows endpoints using NinjaOne
• Maintain device policies, compliance standards, and security baselines
• Deploy software, patches, and configurations at scale
• Troubleshoot complex endpoint issues escalated from the helpdesk
• Serve as lead for Minted's corporate AWS environment (EC2, S3, IAM, VPC, etc.)
• Manage server infrastructure, monitoring, and disaster recovery
• Support office networks, VPN, and connectivity issues
• Implement infrastructure-as-code where applicable
• Act as a technical escalation point for the helpdesk team
• Mentor junior IT staff on systems engineering best practices
• Participate in incident response and root cause analysis
• Contribute to IT architecture and strategic planning

Systems Engineer, SaaS

Software Engineer

• Facilitate teams building complex software systems (UIs and Services) from idea inception through planning to experimentation and performance at scale
• Work closely with Product Management, UX, and Engineering peers & leaders to implement and refine a complex backlog of projects & initiatives
• Coordinate the efforts of your engineers to deliver features and improvements in a predictable, iterative, and repeatable way
• Provide hands-on input for architecture and technology strategies that internal and external team members can carry out
• Champion AI-assisted development practices across both frontend and backend teams, identifying and driving adoption of tools (e.g., Cursor, Claude Code) and best practices that demonstrably improve team velocity and code quality
• Create an engineering culture of ownership, accountability, testing, and measurement
• Be a talent builder to attract, mentor, and retain the best-in-class engineers
• Lead engineers in their day-to-day tasks, system designs, and career growth

Senior Manager, Engineering

Technical Project Manager

• Partner with business units to identify inefficiencies and automation opportunities
• Conduct stakeholder interviews and requirements gathering sessions
• Translate business needs into technical requirements and project scopes
• Build and maintain strong relationships across departments
• Manage IT project and portfolio intake, prioritization, and delivery using Jira
• Maintain portfolio roadmaps and ensure strategic alignment with business objectives
• Oversee multiple concurrent projects from initiation through delivery
• Allocate resources effectively across the project portfolio
• Track project dependencies, risks, and interdependencies across initiatives
• Establish and monitor project timelines, budgets, and success criteria
• Facilitate sprint planning, stand-ups, and retrospectives for IT projects
• Create performance dashboards and ROI analyses for automation initiatives
• Measure and report on project portfolio health and delivery metrics
• Facilitate AI adoption and change management across the organization
• Develop training materials and conduct user enablement sessions
• Monitor adoption rates and gather feedback for continuous improvement
• Provide regular status updates to leadership and stakeholders
• Manage vendor relationships and external resources
• Create and maintain project management standards and best practices
• Ensure compliance with IT governance and security requirements

QA Automation Engineer

• Design, build, and maintain AI assistants and copilots for HR, Finance, Operations, and other business units
• Develop custom AI agents for task automation using APIs, middleware, and modern AI frameworks
• Implement prompt engineering strategies and agentic design patterns for optimal AI performance
• Integrate generative AI capabilities into service desk ticketing, employee onboarding, and knowledge base systems
• Create end-to-end automated workflows that reduce manual tasks and improve efficiency
• Build and maintain integrations between AI platforms and corporate systems (Okta, HRIS, ticketing, collaboration tools)
• Develop APIs and middleware solutions to enable seamless data flow between systems
• Design scalable automation architectures that can grow with organizational needs
• Measure and report on automation ROI, adoption metrics, and user satisfaction
• Partner with IT Operations and Security teams to ensure compliant, secure AI deployments
• Establish best practices for AI governance, data privacy, and ethical AI use
• Continuously optimize existing automations based on usage patterns and feedback
• Work cross-functionally with department leaders to identify automation opportunities
• Document AI solutions, workflows, and technical specifications
• Stay current with emerging AI technologies and automation platforms
• Provide guidance and training to teams adopting AI-assisted workflows

AI & Automation Engineer

Supply Chain

• Analyze operational data to provide actionable insights for internal stakeholders
• Oversee wholesale inventory purchases and allocations
• Manage 3rd party partners to implement in-store merchandising strategies
• Plan and execute in-store operations for Seasonal and Mainstay card programs to ensure quality and consistency
• Partner with 3rd party merchandisers for flawless execution of weekly store maintenance, including branded signage installation and replenishment triaging
• Coordinate with third-party partners to launch new stores, manage store remodels, and oversee store closures