Minted

Customer Support

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

IT Support

• Serve as a subject matter expert for IT support
• Proactively triage and troubleshoot IT issues
• Manage high-volume provisioning of systems via NinjaOne
• Leverage SSO and identity management across platforms

IT Support Specialist

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
• Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.
• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
• Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
• Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.

Seasonal Customer Service Representative

• Act as the direct supervisor for your team of 30 Assistants and 2 Specialists. You’ll host regular check-ins and one-on-ones to provide clear performance feedback, review metrics, and motivate the team to deliver empathetic, high-touch service
• Partner directly with CS Shift Managers to monitor live phone queues and real-time communication channels. You will ensure your team is adhering to their schedules, managing breaks efficiently, and shifting resources to handle phone spikes as volume fluctuates
• Work closely with the Print Quality Supervisor to stay fully aligned on technical guidelines, print limitations, and policy updates. You will ensure your team is accurately identifying root causes and cleanly prepping files for the processing team
• Help manage the seasonal onboarding and nesting periods. You will work with your Specialists to answer day-to-day workflow questions, guide seasonal staff through common technical hurdles, and reinforce productivity and quality goals
• Monitor team case data within Salesforce to identify recurring print, design, or order issue trends. You will surface these insights to leadership and produce regular performance updates that outline team coaching wins, quality metrics, and CSAT ratings
• Stay present and available for your remote team via Slack and real-time channels. You will foster a culture of accountability, open communication, and high morale during our busiest peak periods
• Step in personally to handle critical customer situations or highly complex print issues that require a supervisor's authority. You will work directly with the customer to resolve the problem smoothly while turning unique edge cases into learning opportunities for the broader team

Seasonal Customer Service Supervisor, Graphic Design Experience Required

Assistant

• Manage the Sample Lifecycle: Oversee physical and digital samples for Merchandising and Business Development needs. Coordinate the requesting, tracking, receiving, setup, and archiving of samples for internal reviews and major retail presentations
• Assist with Milestone Meeting Prep: Organize physical samples and help build presentation decks to ensure the team is fully prepared for critical milestone meetings and wholesale partner pitches
• Lead Item Setup & Partner Data Operations: Execute precise item setup and maintain product data sheets across wholesale retail accounts. Assist with the organization, tracking, and auditing of partner compliance documentation
• Support Wholesale Channel Initiatives: Collaborate with the Business Development and Merchandising teams to assist with seasonal project preparation across key wholesale programs
• Ensure Product & Data Accuracy: Cross-reference product data sheets against physical samples to ensure accuracy before items are approved for production or shipped to partners

Wholesale Assistant

Supervisor

Seasonal Print Quality Resolution Supervisor

Designer

• Incorporate customer requests, text, and photos into designs
• Create polished and professional print-ready proofs with typographic legibility and consistency
• Proofread the customer-entered text
• Ensure the photo quality of customer-supplied photos
• Recolor and edit images based on customer requests
• Review the work of fellow designers to ensure the quality of design and accuracy of edits before sending a digital proof to the customer
• Collaborate with customers through written communication to modify and finalize designs
• Assist with design-related questions from internal teams
• Resolve escalated customer orders with design-related issues
• Work directly with customers via email or screen-share as needed
• Uphold service-level standards by meeting quality, productivity, and response-time expectations