Seasonal Customer Service Supervisor, Graphic Design Experience Required

Minted

Print Quality Resolution Supervisor for Minted overseeing a team to ensure print quality and customer satisfaction. Balancing operations and technical support in a remote role.

Posted 7/15/2026full-timeRemote • California, New York • 🇺🇸 United StatesJunior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising a team, effectively managing customer service operations, and utilizing Salesforce for performance tracking. Capable of fostering a high-performance culture while ensuring adherence to technical guidelines and quality standards.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementSalesforce Performance TrackingPhone Queue ManagementTechnical Problem Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Metrics TrackingWorkforce SchedulingAdobe File NavigationPrint Quality StandardsData Reporting

Soft Skills

Verbal CommunicationWritten CommunicationTeam MotivationEmpathyAccountability

Tools & Technologies

Salesforce LightningGoogle SuiteSlack

Industry Keywords

ECommerceCustomer ServiceTech SupportProduction Environment

About the role

Key responsibilities & impact

Act as the direct supervisor for your team of 30 Assistants and 2 Specialists. You’ll host regular check-ins and one-on-ones to provide clear performance feedback, review metrics, and motivate the team to deliver empathetic, high-touch service
Partner directly with CS Shift Managers to monitor live phone queues and real-time communication channels. You will ensure your team is adhering to their schedules, managing breaks efficiently, and shifting resources to handle phone spikes as volume fluctuates
Work closely with the Print Quality Supervisor to stay fully aligned on technical guidelines, print limitations, and policy updates. You will ensure your team is accurately identifying root causes and cleanly prepping files for the processing team
Help manage the seasonal onboarding and nesting periods. You will work with your Specialists to answer day-to-day workflow questions, guide seasonal staff through common technical hurdles, and reinforce productivity and quality goals
Monitor team case data within Salesforce to identify recurring print, design, or order issue trends. You will surface these insights to leadership and produce regular performance updates that outline team coaching wins, quality metrics, and CSAT ratings
Stay present and available for your remote team via Slack and real-time channels. You will foster a culture of accountability, open communication, and high morale during our busiest peak periods
Step in personally to handle critical customer situations or highly complex print issues that require a supervisor's authority. You will work directly with the customer to resolve the problem smoothly while turning unique edge cases into learning opportunities for the broader team

Requirements

What you’ll need

1+ years of experience directly supervising or leading a team in a fast-paced customer service, tech support, or production environment
3+ years of experience in customer service (preferably eCommerce), with a solid understanding of phone queue management, workforce scheduling, and live support metrics
The ability to quickly learn Minted’s products, policies, and workflows. While you don't need to be a graphic designer, you must be comfortable learning how to navigate Adobe files and understand technical print defects
Experience running reports and tracking performance metrics inside Salesforce Lightning and Google Suite (Docs, Sheets, Slides)
Excellent verbal and written skills, with the ability to clearly translate operational goals to your team and share meaningful data updates upward to leadership
Ability to reliably meet a flexible/variable work schedule, including required weekend days based on business needs during peak seasons

Benefits

Comp & perks

Seasonal employment
Remote work options
Professional development opportunities
Flexible scheduling