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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support with a focus on troubleshooting and system provisioning. Proficient in managing identity and access management solutions while ensuring high-quality customer support.
Highest-signal resume keywords
Level 1 Technical SupportNinjaOne ManagementGoogle Workspace AdministrationOkta Identity ManagementWeb Troubleshooting Techniques
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSystem ProvisioningWeb Browser ProficiencyAudio/Visual Systems ExperienceTroubleshooting Techniques
Soft Skills
Problem-Solving SkillsAttention to DetailCustomer Support Skills
Tools & Technologies
NinjaOneGoogle WorkspaceOktaMacOSWindows
Industry Keywords
IT SupportMixed EnvironmentIdentity ManagementSSOCorporate Environment
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Serve as a subject matter expert for IT support
- Proactively triage and troubleshoot IT issues
- Manage high-volume provisioning of systems via NinjaOne
- Leverage SSO and identity management across platforms
Requirements
What you’ll need- 1–2 years of experience in Level 1 technical support within a mixed environment (approx. 70% Mac, 30% PC)
- Proficiency in standard web browsers (Chrome, Safari, Firefox) on macOS and Windows
- Hands-on administration experience with Google Workspace, Okta, and NinjaOne
- Understanding of web troubleshooting techniques
- Experience with Audio/Visual systems in a corporate environment
- Strong problem-solving and customer support skills
- Attention to detail and disciplined approach
Benefits
Comp & perks- Tech support for corporate team
- Proactive troubleshooting of technical issues
- Manage macOS and Windows systems provisioning
