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Minted

IT Support Specialist

Minted

IT Support Specialist managing technical needs of Minted's corporate team. Triage and troubleshoot issues while managing macOS and Windows systems provisioning.

Posted 7/22/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support with a focus on troubleshooting and system provisioning. Proficient in managing identity and access management solutions while ensuring high-quality customer support.

Highest-signal resume keywords
Level 1 Technical SupportNinjaOne ManagementGoogle Workspace AdministrationOkta Identity ManagementWeb Troubleshooting Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportSystem ProvisioningWeb Browser ProficiencyAudio/Visual Systems ExperienceTroubleshooting Techniques
Soft Skills
Problem-Solving SkillsAttention to DetailCustomer Support Skills
Tools & Technologies
NinjaOneGoogle WorkspaceOktaMacOSWindows
Industry Keywords
IT SupportMixed EnvironmentIdentity ManagementSSOCorporate Environment

Tech Stack

Tools & technologies
MacOS

About the role

Key responsibilities & impact
  • Serve as a subject matter expert for IT support
  • Proactively triage and troubleshoot IT issues
  • Manage high-volume provisioning of systems via NinjaOne
  • Leverage SSO and identity management across platforms

Requirements

What you’ll need
  • 1–2 years of experience in Level 1 technical support within a mixed environment (approx. 70% Mac, 30% PC)
  • Proficiency in standard web browsers (Chrome, Safari, Firefox) on macOS and Windows
  • Hands-on administration experience with Google Workspace, Okta, and NinjaOne
  • Understanding of web troubleshooting techniques
  • Experience with Audio/Visual systems in a corporate environment
  • Strong problem-solving and customer support skills
  • Attention to detail and disciplined approach

Benefits

Comp & perks
  • Tech support for corporate team
  • Proactive troubleshooting of technical issues
  • Manage macOS and Windows systems provisioning