Seasonal Customer Service Representative

Minted

Customer Service Representative providing support for customers of a premium design marketplace. Handling inquiries via multiple channels and resolving unique, complex customer issues with a high level of service.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing multi-system workflows and utilizing CRM platforms to enhance customer interactions and operational efficiency.

Highest-signal resume keywords

Customer Problem-SolvingOmni-Channel CRM ExperienceHigh Attention to DetailExcellent Written CommunicationDesign-Related Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingOrder ManagementData DocumentationDesign File Handling

Soft Skills

Organizational SkillsTime ManagementProactive CommunicationCognitive Stamina

Tools & Technologies

SalesforceCRM PlatformsOmni-Channel Tools

Industry Keywords

High-End Customer ServiceFulfillment ChallengesContact Queue ManagementDesign and Printing

About the role

Key responsibilities & impact

Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.
Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.

Requirements

What you’ll need

A Bachelor’s degree or equivalent work experience.
Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking. You set the bar when it comes to winning customers over by solving problems with a genuine and authentic approach.
Experience handling inbound contact volume; familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc
Experience with design-related work and fulfillment: photo printing, design files, etc
An interest and aptitude for design- or technical-related issues and problems is a plus
Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates.
High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy.
Experience using omni-channel CRM platforms like SF, ZD...etc. Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily

Benefits

Comp & perks

Paid Sick Leave
Minted Friends and Family Discount
Access to employee perks portal