FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Manager
DSV - Global Transport and LogisticsManager overseeing client relations and logistics operations in Aurora, IL. Ensuring optimal performance of logistics services and leading customer service teams.
Posted 7/20/2026full-timeAurora • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $95,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing client relationships and optimizing logistics operations, with a focus on meeting KPI targets and fostering team development. Proficient in Warehouse Management Systems and MS Office applications, with a solid understanding of order management and movement scheduling.
Highest-signal resume keywords
Client Relationship ManagementLogistics Services UnderstandingWarehouse Management Systems (WMS)KPI MonitoringTeam Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Logistics ServicesOrder ManagementMovement SchedulingKPI MonitoringTeam Development
Soft Skills
Customer ServiceConflict ResolutionCommunication
Tools & Technologies
Warehouse Management Systems (WMS)MS Office Applications
Industry Keywords
Inbound ProcessesPicking ProcessesPacking ProcessesOutbound ProcessesOperational Performance
About the role
Key responsibilities & impact- Manage client relationships at the site level
- Oversee the inbound, picking, packing, VAL, and outbound processes
- Coordinate with internal stakeholders to optimize performance
- Handle escalations and resolve client requests or complaints
- Monitor operational performance and ensure KPI targets are met
- Conduct staff meetings and foster team development
- Organize operational review meetings with key clients
Requirements
What you’ll need- High school diploma or GED
- 2 years’ experience in a leadership role involving customer service or equivalent
- Understanding of logistics services, including order management, and movement scheduling
- Basic knowledge of Warehouse Management Systems (WMS)
- Proficiency in MS Office applications
- English proficiency (reading, writing, verbal)
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
- Professional development opportunities