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Rundoo

Product Support Specialist

Rundoo

Product Support Specialist at Rundoo providing technical support for independent supply stores. Resolving issues with ERP platform and collaborating with teams for customer success.

Posted 7/24/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $83,000 - $105,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer support through various channels, resolving technical issues, and performing data analysis using spreadsheets. Strong focus on documentation and collaboration with engineering to enhance service quality and customer satisfaction.

Highest-signal resume keywords
Technical Issue ResolutionData Analysis Using SpreadsheetsCustomer Support via IntercomDocumentation and Knowledge Base ContributionExcellent Written and Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisPOS TroubleshootingInventory Sync Problem ResolutionAccounting ReconciliationSpreadsheet Proficiency
Soft Skills
Attention to DetailIndependent Problem-SolvingOrganizational ExcellenceCustomer-Centric MindsetComfortable with Ambiguity
Tools & Technologies
IntercomAI-Assisted Tools

About the role

Key responsibilities & impact
  • Provide exceptional support via Intercom chat, email, and phone
  • Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation
  • Perform data analysis and reconciliation work using spreadsheets
  • Collaborate with Engineering to communicate customer issues and submit bug reports
  • Leverage AI-assisted tools to improve response quality
  • Contribute to knowledge base by documenting solutions and creating help articles
  • Maintain metrics including resolution time and customer satisfaction

Requirements

What you’ll need
  • Exceptional attention to detail
  • Strong independent problem-solver
  • Excellent written and verbal communication
  • Organizational excellence
  • Customer-centric mindset
  • Comfortable with ambiguity
  • Comfortable learning and becoming expert in complex software
  • Proficient with spreadsheets for data analysis

Benefits

Comp & perks
  • Competitive equity package in a fast-growing startup