Rundoo

Customer Support

• Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners and their staff
• Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation, report generation, and user training questions
• Perform data analysis and reconciliation work using spreadsheets
• Collaborate with Engineering to communicate customer issues and submit detailed bug reports
• Leverage AI-assisted tools to improve response quality
• Partner with Client Success team by escalating at-risk accounts
• Contribute to knowledge base by documenting solutions
• Maintain metrics including <24hr resolution time for 90%+ of tickets

Product Support Specialist

Events

• Build and maintain the conference calendar.
• Recommend which events to sponsor, attend, or skip based on ICP fit and expected ROI.
• Secure high-impact booth placement and sponsorship packages that maximize visibility and foot traffic.
• Lead internal pre-conference meetings to align attendees on goals, messaging, and expectations.
• Manage conference contacts and key stakeholders.
• Own all logistics, including booth materials, giveaways, and staffing plans.
• Activate partners and vendors ahead of the event.
• Act as the on-the-ground point person for the event.
• Ensure Rundoo shows up professionally and consistently.
• Troubleshoot in real time so the sales team can focus on meaningful conversations.
• Run post-conference recaps with all attendees and capture key learnings.
• Ensure timely follow-up and clean handoffs so leads turn into opportunities and revenue.
• Identify process improvements and update the conference rubric to improve future events.

Product Support Specialist

Conferences & Events Manager