Client Success Manager

Rundoo

Client Success Manager building relationships with independent stores using Rundoo platform. Focused on retention and adoption depth while collaborating with support and product teams.

Posted 7/13/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $117,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management within the SaaS industry, focusing on client retention, relationship management, and effective communication. Proficient in utilizing Salesforce and spreadsheets to manage client relationships and track performance metrics.

Highest-signal resume keywords

Client Success ManagementRetention Strategy DevelopmentSalesforce ProficiencySaaS ExperienceRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RetentionAccount ManagementData AnalysisComplex Software ProficiencySpreadsheet Proficiency

Soft Skills

CommunicationProblem-SolvingRelationship Management

Tools & Technologies

SalesforceGoogle SheetsExcel

Industry Keywords

SaaSRetailPOSPaymentsSmall-Business Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own a book of live stores and the simple outcome on it: they stay, and they're glad they did
Keep every stoplight honest — an accurate 🟢/🟡/🔴 read on each client at all times
Work the cadence — green every month, yellow every two weeks, red daily until resolved
Catch risk before it's a red — read the early signals and get ahead of them
Run the save when an account slips — find the real root cause and pull it back to green
Turn client pain into product signal — file clear bugs and requests
Partner with Product Support on escalations — you own the relationship, they own the fix
Take clean Steady handoffs from Implementation and carry the relationship from there
Turn healthy clients into advocates — references, case studies, the stores a prospect calls to check us out
Keep Salesforce current so the stoplight snapshot reflects reality

Requirements

What you’ll need

Prior Client Success, Account Management, or relationship-driven support experience in SaaS
Experience carrying a retention, renewal, or expansion number
Retail, POS, payments, or small-business operations background
Experience with owner-operator or SMB customers (vs. enterprise procurement)
Comfortable learning and becoming expert in complex software (our full ERP platform)
Proficient with spreadsheets (Google Sheets/Excel) and comfortable in a CRM (Salesforce)

Benefits

Comp & perks

Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
Life insurance
401k with Betterment
Unlimited PTO with 10 company paid holidays
In-office gym
Daily team lunches
Learning materials and audiobook subscriptions