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Customer Service Representative
Recruit CRMCustomer Service Representative handling patient inquiries about billing and insurance. Working in a hybrid capacity at Springfield Clinic, providing support via phone and managing patient data.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in medical billing and insurance processes, with strong customer service skills and the ability to manage multiple tasks in a fast-paced environment. Maintains compliance with clinic policies and adheres to quality and performance guidelines while effectively communicating with patients.
Highest-signal resume keywords
Medical Billing ExperienceInsurance KnowledgeCustomer Service ExcellenceVerbal Communication SkillsIDX Computer System Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical BillingInsurance VerificationData EntryStatistical MaintenanceMicrosoft Office
Soft Skills
EmpathyListening SkillsPrioritizationProfessionalism
Tools & Technologies
IDX Computer System
Certifications & Qualifications
High School Graduate or GED
Industry Keywords
Patient AccountingOSHA ComplianceBilling PoliciesCall Center Experience
About the role
Key responsibilities & impact- Provide a positive impression to patients with regards to the Clinic's billing department.
- Enter/edit patient insurance coverage/demographic information when necessary.
- Inform patients of the Clinic's billing and credit policies.
- Answer questions that patients may have in regard to insurance coverage and other billing issues.
- Respond to patient's verbal and written requests in a timely fashion.
- Maintain statistics.
- Verify collection agency vouchers, acknowledgements, and reports.
- Compile all jacket information on a daily, weekly and monthly basis.
- Maintain goals established by the Patient Accounting Director.
- Maintain proficiency with insurance and billing issues by participating in Patient Accounting meetings and training sessions as appropriate.
- Provide coverage at other Springfield Clinic locations as assigned.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- Provide excellent customer service and adhere to SC Way customer service philosophy.
- Perform other job duties as assigned.
Requirements
What you’ll need- High School graduate or GED required.
- One (1) year call center experience required.
- Two to three (2-3) years experience in medical billing and insurance preferred.
- Ability to handle multiple tasks and prioritize in a fast-paced environment required.
- Computer skills including Microsoft Office preferred.
- Strong verbal communication and listening skills are required.
- Previous knowledge of the IDX computer system preferred.
- Must be empathetic, yet responsive to patients while adhering to Patient Accounting billing practices and guidelines.
- Ability to meet quality and performance guidelines and work with patients in a courteous and professional manner.
Benefits
Comp & perks- Comprehensive list of all benefits offered at SC: https://www.springfieldclinic.com/benefits