FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Referral Support Specialist
Erie Family Health CentersReferral Support Specialist managing referrals and patient support for Erie Family Health Centers. Collaborating with healthcare providers and ensuring quality service in a hybrid setting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing referral processes within electronic health records, ensuring accurate patient information and effective communication with healthcare providers. Capable of verifying insurance and financial status while providing excellent customer service to a diverse patient population.
Highest-signal resume keywords
Referral ManagementElectronic Health Record (EHR) ProficiencyInsurance VerificationCustomer Service SkillsCultural Competency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Referral ProcessingPatient Diagnosis VerificationFinancial Status VerificationMedical Office SpanishIntermediate Microsoft Office SkillsIntermediate EPIC Skills
Soft Skills
Excellent Customer ServiceAbility to Work IndependentlyTeam Collaboration
Tools & Technologies
Care Everywhere Referral Management (CERM)Payor Platforms
Industry Keywords
HealthcareMedical OfficePatient Care Coordination
About the role
Key responsibilities & impact- Processes and manages referral requests through Erie’s electronic health record (EHR).
- Verifies patient’s financial status and verifies appropriate internal and external referral resources according to Erie’s referral guidelines.
- Ensures all needed information is in the referral through Erie’s electronic health record including patient diagnosis and reason for referral; communicate with providers if any clinical information is missing.
- Verifies patient insurance prior to processing referral using payor platforms.
- Processes referral with the correct hospital contact information and scheduling instructions.
- Sends referrals via Fax or Care Everywhere Referral Management (CERM) to the hospital partner for care coordination.
Requirements
What you’ll need- Preferred: 1 year of experience in healthcare/medical office or equivalent, a plus.
- Basic computer skills.
- Excellent customer service skills.
- Ability to work independently and within a team.
- Cultural competency to work with a diverse patient population.
- Preferred: Proficiency in medical office Spanish a plus.
- Intermediate proficiency in Microsoft Office a plus.
- Intermediate EPIC skills a plus.
Benefits
Comp & perks- Competitive salaries
- High-quality health care plans
- Generous time off benefits
- Retirement benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Flexible Spending (FSA) for Health Care or Childcare