Customer Service Representative, Translator

Sentry

Translator at Sentry responsible for interpreting customer service calls in English and Spanish. Provide translation services and ensure quality customer service for all Sentry offices with a hybrid work model.

Posted 7/20/2026full-timeIllinois, North Carolina, Texas, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in English and Spanish, with the ability to accurately translate and interpret both verbal and written communications. Strong customer service skills and experience in handling high volumes of calls in a fast-paced environment.

Highest-signal resume keywords

Fluent In EnglishFluent In SpanishTranslation ServicesCustomer ServiceInsurance Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Document TranslationVerbal InterpretationTranscriptionDialect InterpretationHigh Volume Call Handling

Soft Skills

ConfidentialityDeadline ManagementWork Direction

Certifications & Qualifications

Associate Degree

Industry Keywords

Insurance FieldCustomer Service

About the role

Key responsibilities & impact

Ensure quality customer service by interpreting phone calls for personal and commercial lines insureds and claimants.
Translate and transcribe documents and recordings accurately.
Translate verbally phone conversations and rewrite documents in both English and Spanish.
Participate on phone calls between Sentry and Claimants.
Interpret various dialect meanings while translating verbally or in written form.
Provide translation services to all Sentry offices.
Translate a high volume of calls daily.
Provide a high quality of customer service for internal and external customers.

Requirements

What you’ll need

Associate Degree or equivalent work experience.
0-2 years of related work experience.
Excellent ability to speak, read and write fluently in English and Spanish.
Familiar with various dialect meanings in both English and Spanish.
Previous experience in the insurance field is desirable.
Ability to meet tight deadlines, maintain confidentiality and provide work direction.

Benefits

Comp & perks

Flexible schedule through a scheduled Hybrid work model.
Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
In-office workspace and materials for your home office.
Equipment for your home office provided by Sentry.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
Tuition Reimbursement program.
Generous Paid-Time Off plan.
Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.