Sentry

Full-stack Engineer

• Drive technical strategy and roadmap
• Solve complex performance and scalability challenges
• Champion product quality and user experience
• Mentor and elevate others

Staff Software Engineer – Issue Workflow

• Drive technical strategy and roadmap. Partner with engineering leadership, product, and design to shape the multi-quarter technical vision for Issue Workflow platform vision.
• Solve complex performance and scalability challenges.
• Champion product quality and user experience. Build features that don't just work—they delight.
• Mentor and elevate others. You've helped engineers grow their skills.

Staff Software Engineer, Issue Workflow

Claims Specialist

• Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land-based off road or specialty vehicles. • Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair/total loss decisions that adhere to state specific thresholds. • Conduct and review valuations through company approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles. • Adhere to state-specific compliance including completion and submission of required forms, taxes, and fees. • Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits. • Explain procedures and denials to claimants where coverage does not exist. • Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations. • Document all decisions, correspondence, reports, and discussions that occur during the claim handling process. • Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses. • Obtain and maintain state adjuster and appraiser licensing as required.

Claims Representative – Total Loss

Product Analyst

• Gather, analyze, and define technical product requirements
• Assess and interpret customer needs and requirements for complex new features and/or defects
• Ensure requirements traceability to product strategy
• Ensure thorough test plans are executed for your assigned features, and coordinate across teams to complete end-to-end product validation
• Understand the big picture and take ownership of overall acceptance criteria
• Develop training and change management plans to promote user adoption and ensure smooth transition of our users and business units to new technology
• Lead agile teams and manage small projects taking accountability for high quality project deliverables and achieving overall objectives on time and within budget

Senior IT Product Analyst

• Expand EAP's ability to deliver data at world-class speed and reliability.
• Architect and automate services and systems to scale reliably under growing demand.
• Make architectural trade-offs that balance product requirements with engineering constraints.
• Maintain and grow the team's code quality initiatives by regularly reviewing code and contributing to design decisions.
• Lead design and discussions around deliverables the team is working towards.
• Improve the maintainability and developer experience of the codebases EAP owns.

Senior Software Engineer, Analytics Platform

Engineering Manager

• Lead and develop a team of engineers who build and maintain Sentry's highest-trafficked product surfaces: issue details, issue search, and alerts
• Provide technical and product guidance, staying hands-on enough to review code, contribute to architecture discussions, and unblock engineers on complex problems
• Define team direction and deliverables, remove blockers, and resolve conflicts
• Talk to Sentry's customers to deeply understand how they use the product and where their pain points are
• Set clear plans, delegate effectively, and keep execution on track

Engineering Manager, Issue Workflow

Program Manager

• Partner with the CTO and senior EPD leaders to turn priorities into clear measurable plans across teams
• Drive sequencing, milestones, and decisions while ensuring leadership has reliable visibility into progress and tradeoffs
• Define the charter and operating model for TPM at Sentry and how the team partners across EPD
• Immediately start hiring and developing a high-performing TPM org with strong standards for ownership and execution
• Establish metrics and dashboards that reflect delivery health, risk, and roadmap confidence
• Improve visibility into resourcing, constraints, and cross-team dependencies so leaders can align investment to the highest priorities
• Surface risks and bottlenecks early, drive tradeoffs when priorities compete, and keep execution focused as plans shift

Head of Technical Program Management

• Architect and build the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy.
• Design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts.
• Lead technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure.
• Establish billing-specific engineering standards across Sentry—defining patterns for usage tracking, financial data modeling, and audit logging that other teams can adopt

Staff Software Engineer, Billing

• Architect and build the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy.
• Design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts, enabling product and sales teams to experiment rapidly while maintaining revenue accuracy and reduced time-to-market for new products.
• Lead technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure.
• Establish billing-specific engineering standards across Sentry—defining patterns for usage tracking, financial data modeling, and audit logging that other teams can adopt

• Verify coverage by thoroughly reviewing the policies and interpreting policy terms, conditions and language
• Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence
• Negotiate or deny liability based on the investigation outcome
• Evaluate physical damage and bodily injury claims based on estimates, photographs, appraisals, medical reports, medical bills, and other evidence
• Working closely with medical providers, repair shops, and/or contractors to facilitate necessary and related services or repair work
• Set appropriate claim reserves in a timely manner based on ongoing evaluations of liability and damages
• Negotiate property damage and bodily injury settlements with policyholders, claimants, attorneys, and other insurance carriers to reach fair resolutions within established guidelines
• Ensure claims are paid promptly and within authorized limits
• Ensure compliance with industry regulations, legal requirements, and internal policies by thoroughly documenting all decisions, communications, and activities throughout the entire claims process
• Provide empathetic and supportive service to customers as they navigate challenging situations, clearly explaining the claims process, keeping them informed of their claim process, and communicating decisions along with the reasoning behind them

Claims Representative – Liability

Support Engineer

• Become a Sentry product expert
• Answer inbound Support requests about Sentry's product and usage of our SDK's
• Contribute to our community and social support channels
• Triage, reproduce and report product bugs as well monitor as escalations to engineering
• Manage and curate customer feedback in our open source repos
• Contribute to team wide goals and initiatives and support knowledge base documentation internal guides and demos
• Providing real-time support to customer via chat, email, and video calls during business hours
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Senior Technical Support Engineer

Auditor

• Perform virtual audits, using advanced knowledge and skill with minimal supervision. This will be for middle market and national accounts workers compensation, general liability, and commercial auto policies
• Conducts detailed review of financial records, business operations, job functions, and payroll data to assess policyholder exposure and ensure proper classifications are applied according to state and bureau rules and regulations
• Analyzes insurance policies to interpret and understand coverage limits, endorsements, and exclusions relevant to workers compensation, general liability and commercial auto
• Collaborates with underwriters, agents, insureds, brokers and other internal/external groups to provide technical guidance on premium audit processes, address questions and explain audit results and calculations
• Resolves audit disputes and discrepancies and assists in reviewing and clearing test audits and other bureau inquiries, especially those of high complexity
• Priorities tasks, manages multiple audits simultaneously, and maintains high-quality standards

Premium Auditor

Director

• Drive usage and adoption of our platform through education
• Responsible for strategy, planning, and execution of training programs
• Create comprehensive training strategy for customer enablement
• Design and own end-user training content
• Develop programs and materials for onboarding technical teams
• Collaborate with Marketing, Product, Engineering, and Design teams
• Develop KPIs to measure training program effectiveness

Technical Enablement Director

Android Engineer

• Own the development of our Android SDK from the core architecture to the final product experience
• Pioneer exciting new features like Profiling, Session Replay and next-generation performance monitoring
• Design robust, high-quality APIs built to handle massive scale
• Shape the overall vision for mobile at Sentry
• Serve as the go-to expert, helping our teams solve the most complex and interesting customer challenges

Senior Software Engineer, Android – SDK

Technical Customer Success

• Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
• Drive customer success and health through effective onboarding, adoption, value realization, and retention.
• Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
• Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
• Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
• Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

Staff Software Engineer – Issue Workflow

Staff Software Engineer, Issue Workflow

Claims Representative – Total Loss

Senior IT Product Analyst

Senior Software Engineer, Analytics Platform

Engineering Manager, Issue Workflow

Head of Technical Program Management

Staff Software Engineer, Billing

Staff Software Engineer, Billing

Claims Representative – Liability

Senior Technical Support Engineer

Premium Auditor

Technical Enablement Director

Senior Software Engineer, Android – SDK

Technical Customer Success Manager