Auto Claims Appraiser

Sentry

Auto Claims Appraiser assessing vehicle damage to secure fair settlements. Working collaboratively with repair teams in a hybrid model from Sentry's Nashville or Stevens Point offices.

Posted 7/8/2026full-timeNashville • Tennessee, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in assessing vehicle damage, preparing detailed repair estimates, and negotiating settlements while providing exceptional customer service. Maintains up-to-date knowledge of insurance policies and industry trends to ensure fair claim decisions.

Highest-signal resume keywords

Claim AssessmentRepair EstimationInsurance Policy ReviewCustomer ServiceCCCOne Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Damage InspectionRepair Estimate PreparationInsurance Claim ProceduresVehicle Repair KnowledgeAppraisal Record Maintenance

Soft Skills

Effective CommunicationTime ManagementNegotiation SkillsCustomer Concern Resolution

Tools & Technologies

Estimating SoftwareCCCOne

Certifications & Qualifications

State Adjuster/Appraiser License

Industry Keywords

Auto DamageInsurance ClaimsCollision RepairRepair Facilities

About the role

Key responsibilities & impact

Lead efficient claim decisions by assessing losses and securing fair settlements
Conduct inspections on auto damage to prepare and review repair estimates
Virtually inspect damaged vehicles for structural, body, mechanical, and interior damage
Prepare detailed damage reports and repair estimates using specialized software
Maintain records of appraisals, photographs, and communications related to each claim
Review insurance policies to determine coverage and liability
Negotiate settlements with repair facilities and clients
Communicate effectively with clients, repair shops, and insurance adjusters
Provide exceptional customer service, addressing client concerns promptly
Stay updated on industry trends and repair techniques
Obtain and maintain state adjuster/appraiser licenses as required

Requirements

What you’ll need

Associate’s degree or equivalent work experience
Knowledge of vehicle repairs from previous experience in repair facility, appraising responsibilities, or collision repair course work highly preferred
Knowledge of insurance policies, coverages, and claim procedures beneficial
Working knowledge of CCCOne valuable
Past body shop or Insurance claim handling experience desired
Excellent customer service skills
Ability to communicate professionally both verbally and in writing highly beneficial
Computer skills and knowledge of estimating software preferred
Superior time management skills to perform multiple tasks effectively and concurrently beneficial
Acceptable motor vehicle record if driving own or company vehicle.

Benefits

Comp & perks

Flexibility through a scheduled Hybrid work model
In-office workspace and materials for home office
Laptop provided prior to start
Equipment for home office
Meal Subsidy for in-office associates
401(K) plan with dollar-for-dollar match on first eight percent
Immediate vesting for financial future
Education and career development through Sentry University
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program